For your convenience, you can easily track the status of your verification through our Medical by Baby’s on Broadway Portal. If you need any assistance or further information, please don’t hesitate to call us at (320) 639-2229 or email us at medical@babysonbroadway.com. We’re here to help!

No worries! Simply go to “forgot password” on our Medical by Baby’s on Broadway Portal to reset it. Remember, your username will always be the email address you provided during the verification process.

If your insurance company doesn’t cover a product for you at this time, not to worry! We will provide you with a discounted cash-pay option for the product. For your convenience, we accept credit card payments online and also offer the option to pay with Klarna. Klarna is a payment service provider that allows you to spread the cost of your purchase over several payments, making it easier to manage your expenses.

We understand your eagerness! Typically, the verification process takes between 10 to 14 business days. Once approved, we’ll promptly prepare and ship your order, providing you with tracking details to monitor its journey.

We’re here to help! You can connect with us in several ways:

• FAQs: We have a detailed FAQ section that covers the most common queries.
  • FAQs Here
  • Product Support Here
• Medical by Baby’s on Broadway Portal: Our Medical by Baby’s On Broadway Portal is a comprehensive platform with access to our BOB assistant and Medical by Baby’s On Broadway team where you can get most of your questions answered.
• Email: medical@babysonbroadway.com – Drop us an email, and we’ll get back to you as soon as possible.
• Phone: (320) 639-2229 – Feel free to call us during our working hours.
  • Monday: 10:00 a.m – 6:00 p.m.
  • Tuesday: 10:00 a.m – 6:00 p.m.
  • Wednesday: 10:00 a.m – 6:00 p.m.
  • Thursday: 10:00 a.m – 6:00 p.m.
  • Friday: 10:00 a.m – 6:00 p.m.
  • Saturday: 10:00 a.m – 5:00 p.m.
  • Sunday: 11:00 a.m – 4:00 p.m.

Your concerns are our priority, and we’re always here to assist you.

Yes, we have a physical store location for you to explore. Additionally, we do have a selection of breast pumps available in-store for direct purchase without the need for insurance verification. 

However, if you’re looking to obtain a product through insurance, the process begins online. First, you’ll need to apply for the product. Once your application is approved, most products are ordered directly from the manufacturer and shipped to you. For breast pumps, after receiving approval, you have the option to pick them up in-store if we have the one you applied for in stock. If you choose in-store pickup, please notify our team through the Medical by Baby’s on Broadway Portal so we can prepare it for you.

Your feedback is invaluable to us! You can easily leave a review or share your thoughts by navigating to the bottom of any page on our website. There, you’ll find an option to provide feedback about Medical by Baby’s On Broadway, our dedicated team, or a specific product you’ve ordered. Please note that we review all feedback to ensure the quality of reviews on our site. As a result, your review might not be immediately visible. Additionally, we may make minor editorial changes to spelling for clarity.

We understand that sometimes issues can arise. Most of the products offered through Medical by Baby’s On Broadway are classified as personal hygiene items by the Food and Drug Administration (FDA), and for health and safety reasons, they cannot be returned. 

However, if you receive a product that has a defect or was damaged during shipping, it’s crucial to reach out to us immediately. You can contact us through the Medical by Baby’s On Broadway Portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. We’re here to assist and ensure your satisfaction.

It’s important to keep your personal details up-to-date to ensure smooth communication and service. To update your information:

1. Access the Portal: Log in to the Medical by Baby’s on Broadway Portal.
2. Navigate to Profile: Once logged in, head to the profile section. Here, you can update basic profile details, your profile picture, primary address, and shipping address.
3. Save Changes: After making the necessary updates, ensure you save the changes to reflect them in your account.

Remember, keeping your details accurate helps us serve you better. If you face any challenges or need assistance, don’t hesitate to reach out to our team.

We understand and respect your email preferences. If you wish to stop receiving promotional emails from us:

• Unsubscribe Link: At the bottom of every promotional email we send, there’s an “unsubscribe” link. Simply click on it to opt-out of future promotional communications.
• Dashboard Notifications: Please note that even after unsubscribing from promotional emails, you will continue to receive emails related to user actions in the Medical by Baby’s on Broadway Portal and other essential notifications.

We’re here to ensure your experience with us is tailored to your preferences. If you have any other concerns or feedback, please let us know.

Great news! We’re currently developing a mobile app to enhance your experience. Stay tuned!

At Medical by Baby’s On Broadway, your privacy and security are our top priorities. Here’s a comprehensive breakdown of our commitment to your data protection:

HIPAA Compliance:

Definition: The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. Being HIPAA compliant means that Medical by Baby’s On Broadway ensures that the necessary physical, network, and process security measures are in place and followed to safeguard your medical information.

• Protected Health Information (PHI): We ensure that all PHI is handled with the utmost care and confidentiality. Only authorized personnel have access to this information, and it’s used strictly for its intended purpose.
• Data Encryption: All data, including PHI, that is stored or transmitted is encrypted using advanced encryption algorithms, ensuring that your information is unreadable to unauthorized individuals.
• Regular Audits: We conduct regular audits to check for any potential vulnerabilities and to ensure that we are always in compliance with HIPAA regulations.

Security Measures:

• Secure Socket Layer (SSL): Our website uses SSL technology, ensuring that all data transmitted between the web server and browser remains encrypted.
• Two-Factor Authentication (2FA): For added security, we offer 2FA for our portal, ensuring that only you can access your account even if someone knows your password.
• Firewalls and Intrusion Detection Systems: Our systems are protected by high-end firewalls, and we use intrusion detection systems to prevent any unauthorized access.
• Regular Backups: We back up our data daily to ensure that, in the event of any unforeseen circumstances, your information remains safe and intact.
• Employee Training: All our employees undergo rigorous training to ensure they understand and adhere to our security protocols and HIPAA regulations.

Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection. If you have any further questions or concerns, please don’t hesitate to reach out.

First, kindly check your junk or spam folder. If you still can’t find the email, no worries! You can simply select the “forgot password” option on the Medical by Baby’s On Broadway Portal login page, and you’ll be prompted to create a new password. Your username will always be the email address you used during the product verification submission.

Of course! Your username for the Medical by Baby’s on Broadway Portal is consistently the email address you provided when you submitted the verification form. If you’re having trouble recalling which email you used:

• Reset Password: You can attempt to reset your password using any email address you believe you might have used. If that email address has an associated account with us, you’ll receive a reset email.
• No Reset Email: If you don’t receive a reset email, it’s possible that the email address isn’t associated with an account on our portal.
• Contact Us: If you’re still having difficulty, please send us a message, and we’ll assist you further.

Note: We value your privacy. While we store email addresses entered on the reset form, they may be used for promotional purposes. Rest assured, we always prioritize your data’s security and confidentiality.

Absolutely! If you’ve ordered a product that requires regular refills or replacements, we’re here to assist. Some products may have components that need periodic replacement, and some insurances might cover these refills. Just reach out to us through the Medical by Baby’s on Broadway Portal, and we’ll work with you to ensure you always have what you need.

At Medical by Baby’s On Broadway, we streamline the process for you. While individual product availability isn’t displayed as “in stock” or “out of stock”, rest assured that once you’re approved, we promptly order your product directly from the manufacturer. This approach eliminates the need for you to deal with paperwork, shipping logistics, or direct manufacturer communications. 

However, occasionally, there might be manufacturer-related delays, but we’ll keep you informed via the Medical by Baby’s On Broadway Portal. For products like breast pumps, which we occasionally have in stock at our physical locations, you may have the option for in-store pick-up after completing the insurance verification and receiving approval but we will let you know.

Choosing us ensures a hassle-free experience, allowing you to focus on what truly matters.

To ensure a seamless verification process, follow these steps to set up your portal account:

Step 1: Initiate the Process

Start by completing the verification form for your chosen product on our website.

Step 2: Username Confirmation

Your provided email address on the form will serve as your unique username.

Step 3: Await Password Creation Email

Shortly after, you’ll receive an email inviting you to establish your password.

Step 4: Secure Your Account

Follow the link in the email to craft a strong password for your account.

Step 5: Successful Setup Acknowledgment

A confirmation email will greet you once your password has been successfully set, signaling that your account is now active.

Step 6: Dive In!

You can now access the Medical by Baby’s On Broadway Portal using your email and newly set password.

Essential Note on Portal Setup:

Prompt portal setup is crucial. Delays in setup can lead to extended verification times, as our team primarily communicates via the portal.

Misplaced Your Details?

No worries! Simply use the “Forgot Password” option on the login page. Remember, your username is the email you initially provided.

Your portal username is the email address you provided during the verification form submission and cannot be changed. However, you can add additional email addresses to your profile for communication purposes. If you wish to add another email, simply navigate to your profile settings in the Medical by Baby’s On Broadway Portal.

For security and privacy reasons, portal access is exclusively for the individual who applied. It cannot be delegated after submission. However, in accordance with Minnesota and federal laws on conservatorship and guardianship, if a person has a legally appointed guardian or conservator, that guardian or conservator may have the authority to apply on behalf of the individual and would already have the portal access. 

We strongly advise against sharing your login details with anyone else. Please note that Medical by Baby’s On Broadway is not liable for any consequences that may arise from sharing your confidential personal or login information. If you have specific concerns or needs regarding portal access, please contact our support team for guidance.

After submitting your verification form, please allow 2 to 3 business days for the first response, acknowledgment, or status change on the Medical by Baby’s On Broadway Portal. If you haven’t received any notifications within this timeframe, ensure you’ve set up your portal account correctly. Also, check your email’s spam or junk folder. 

If you have immediate concerns or if the issue persists, you can reach out directly through the portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. Our support team is here to assist you.

Absolutely! The Medical by Baby’s On Broadway Portal provides a feature that allows you to upload necessary documents, such as copies of prescriptions, or provide any additional information that might be required during the verification process. If you prefer, there’s also an option to fax us the documents at (320)-639-2290.

Always ensure that the documents are clear and legible to avoid any delays in the verification process.

For a smooth verification process, we recommend checking the Medical by Baby’s On Broadway Portal at least once every 2-3 business days, especially during the initial stages. Additionally, you’ll receive email notifications whenever there’s a status change or a new message initiated with you on the portal. 

If you aren’t receiving these notifications, please ensure they aren’t landing in your spam or junk folder. If the issue persists, reach out to our support team for assistance. Your timely response to any requests or queries on the portal can expedite the verification process.

Absolutely! The Medical by Baby’s On Broadway Portal is your one-stop platform for all your verification needs. Each product you’re verifying for will have its own unique discussion thread, allowing you to track its status, communicate with our team, and provide any necessary information. For clarity and efficiency, we kindly ask that you keep discussions specific to the product associated with that thread and avoid discussing multiple verifications under one discussion. 

Even if you apply for different products months apart, you’ll use the same portal login credentials (username and password) to access all your verifications.

Keep in mind that every product is unique in terms of insurance coverage, so they might process at different timeframes. Rest assured, we’ll keep you updated every step of the way.

We apologize for any inconvenience. If you notice any discrepancies or outdated information on the Medical by Baby’s On Broadway Portal, please first check if you can update the necessary details directly through the portal. 

If the information cannot be updated or corrected on your end, it’s essential to bring it to our attention right away. Please contact our dedicated support team through the portal’s messaging feature, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. We prioritize the accuracy of the information on our portal, and we’ll work diligently to investigate and rectify any issues to ensure you have the most up-to-date and correct details. Your feedback helps us improve and serve you better.

No worries! If you’ve mistakenly submitted a verification request for the wrong product, please notify us as soon as possible. You can send us a message through the Medical by Baby’s On Broadway Portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. Our team will guide you on the next steps, which may include canceling the incorrect submission and guiding you on how to submit for the correct product. It’s essential to address this promptly to avoid any delays or complications in the verification process.