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Frequently Asked Questions

General

For your convenience, you can easily track the status of your verification through our Medical by Baby’s on Broadway Portal. If you need any assistance or further information, please don’t hesitate to call us at (320) 639-2229 or email us at medical@babysonbroadway.com. We’re here to help!

No worries! Simply go to “forgot password” on our Medical by Baby’s on Broadway Portal to reset it. Remember, your username will always be the email address you provided during the verification process.

If your insurance company doesn’t cover a product for you at this time, not to worry! We will provide you with a discounted cash-pay option for the product. For your convenience, we accept credit card payments online and also offer the option to pay with Klarna. Klarna is a payment service provider that allows you to spread the cost of your purchase over several payments, making it easier to manage your expenses.

We understand your eagerness! Typically, the verification process takes between 10 to 14 business days. Once approved, we’ll promptly prepare and ship your order, providing you with tracking details to monitor its journey.

We’re here to help! You can connect with us in several ways:

 

  • FAQs: We have a detailed FAQ section that covers the most common queries.
    • FAQs Here
    • Product Support Here
  • BOB, our AI Assistant: For instant answers, you can chat with BOB, our AI-powered assistant on the Medical by Baby’s On Broadway Portal.
  • Medical by Baby’s on Broadway Portal: Our Medical by Baby’s On Broadway Portal is a comprehensive platform with access to our BOB assistant and Medical by Baby’s On Broadway team where you can get most of your questions answered.
  • Email: medical@babysonbroadway.com – Drop us an email, and we’ll get back to you as soon as possible.
  • Phone: (320) 639-2229 – Feel free to call us during our working hours.
    • Monday: 10:00 a.m – 6:00 p.m.
    • Tuesday: 10:00 a.m – 6:00 p.m.
    • Wednesday: 10:00 a.m – 6:00 p.m.
    • Thursday: 10:00 a.m – 6:00 p.m.
    • Friday: 10:00 a.m – 6:00 p.m.
    • Saturday: 10:00 a.m – 5:00 p.m.
    • Sunday: 11:00 a.m – 4:00 p.m.

 

Your concerns are our priority, and we’re always here to assist you.

Yes, we have a physical store location for you to explore. Additionally, we do have a selection of breast pumps available in-store for direct purchase without the need for insurance verification. 

 

However, if you’re looking to obtain a product through insurance, the process begins online. First, you’ll need to apply for the product. Once your application is approved, most products are ordered directly from the manufacturer and shipped to you. For breast pumps, after receiving approval, you have the option to pick them up in-store if we have the one you applied for in stock. If you choose in-store pickup, please notify our team through the Medical by Baby’s on Broadway Portal so we can prepare it for you.

Your feedback is invaluable to us! You can easily leave a review or share your thoughts by navigating to the bottom of any page on our website. There, you’ll find an option to provide feedback about Medical by Baby’s On Broadway, our dedicated team, or a specific product you’ve ordered. Please note that we review all feedback to ensure the quality of reviews on our site. As a result, your review might not be immediately visible. Additionally, we may make minor editorial changes to spelling for clarity.

We understand that sometimes issues can arise. Most of the products offered through Medical by Baby’s On Broadway are classified as personal hygiene items by the Food and Drug Administration (FDA), and for health and safety reasons, they cannot be returned. 

 

However, if you receive a product that has a defect or was damaged during shipping, it’s crucial to reach out to us immediately. You can contact us through the Medical by Baby’s On Broadway Portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. We’re here to assist and ensure your satisfaction.

It’s important to keep your personal details up-to-date to ensure smooth communication and service. To update your information:

 

  1. Access the Portal: Log in to the Medical by Baby’s on Broadway Portal.
  2. Navigate to Profile: Once logged in, head to the profile section. Here, you can update basic profile details, your profile picture, primary address, and shipping address.
  3. Save Changes: After making the necessary updates, ensure you save the changes to reflect them in your account.

 

Remember, keeping your details accurate helps us serve you better. If you face any challenges or need assistance, don’t hesitate to reach out to our team.

We understand and respect your email preferences. If you wish to stop receiving promotional emails from us:

 

  • Unsubscribe Link: At the bottom of every promotional email we send, there’s an “unsubscribe” link. Simply click on it to opt-out of future promotional communications.
  • Dashboard Notifications: Please note that even after unsubscribing from promotional emails, you will continue to receive emails related to user actions in the Medical by Baby’s on Broadway Portal and other essential notifications.

 

We’re here to ensure your experience with us is tailored to your preferences. If you have any other concerns or feedback, please let us know.

Great news! We’re currently developing a mobile app to enhance your shopping experience. Stay tuned!

At Medical by Baby’s On Broadway, your privacy and security are our top priorities. Here’s a comprehensive breakdown of our commitment to your data protection:

 

HIPAA Compliance:

 

Definition: The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. Being HIPAA compliant means that Medical by Baby’s On Broadway ensures that the necessary physical, network, and process security measures are in place and followed to safeguard your medical information.

 

  • Protected Health Information (PHI): We ensure that all PHI is handled with the utmost care and confidentiality. Only authorized personnel have access to this information, and it’s used strictly for its intended purpose.
  • Data Encryption: All data, including PHI, that is stored or transmitted is encrypted using advanced encryption algorithms, ensuring that your information is unreadable to unauthorized individuals.
  • Regular Audits: We conduct regular audits to check for any potential vulnerabilities and to ensure that we are always in compliance with HIPAA regulations.

 

Security Measures:

 

  • Secure Socket Layer (SSL): Our website uses SSL technology, ensuring that all data transmitted between the web server and browser remains encrypted.
  • Two-Factor Authentication (2FA): For added security, we offer 2FA for our portal, ensuring that only you can access your account even if someone knows your password.
  • Firewalls and Intrusion Detection Systems: Our systems are protected by high-end firewalls, and we use intrusion detection systems to prevent any unauthorized access.
  • Regular Backups: We back up our data daily to ensure that, in the event of any unforeseen circumstances, your information remains safe and intact.
  • Employee Training: All our employees undergo rigorous training to ensure they understand and adhere to our security protocols and HIPAA regulations.

 

Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection. If you have any further questions or concerns, please don’t hesitate to reach out.

First, kindly check your junk or spam folder. If you still can’t find the email, no worries! You can simply select the “forgot password” option on the Medical by Baby’s On Broadway Portal login page, and you’ll be prompted to create a new password. Your username will always be the email address you used during the product verification submission.

Of course! Your username for the Medical by Baby’s on Broadway Portal is consistently the email address you provided when you submitted the verification form. If you’re having trouble recalling which email you used:

 

  • Reset Password: You can attempt to reset your password using any email address you believe you might have used. If that email address has an associated account with us, you’ll receive a reset email.
  • No Reset Email: If you don’t receive a reset email, it’s possible that the email address isn’t associated with an account on our portal.
  • Contact Us: If you’re still having difficulty, please send us a message, and we’ll assist you further.

 

Note: We value your privacy. While we store email addresses entered on the reset form, they may be used for promotional purposes. Rest assured, we always prioritize your data’s security and confidentiality.

Absolutely! If you’ve ordered a product that requires regular refills or replacements, we’re here to assist. Some products may have components that need periodic replacement, and some insurances might cover these refills. Just reach out to us through the Medical by Baby’s on Broadway Portal, and we’ll work with you to ensure you always have what you need.

At Medical by Baby’s On Broadway, we streamline the process for you. While individual product availability isn’t displayed as “in stock” or “out of stock”, rest assured that once you’re approved, we promptly order your product directly from the manufacturer. This approach eliminates the need for you to deal with paperwork, shipping logistics, or direct manufacturer communications. 

 

However, occasionally, there might be manufacturer-related delays, but we’ll keep you informed via the Medical by Baby’s On Broadway Portal. For products like breast pumps, which we occasionally have in stock at our physical locations, you may have the option for in-store pick-up after completing the insurance verification and receiving approval but we will let you know.

 

Choosing us ensures a hassle-free experience, allowing you to focus on what truly matters.

To ensure a seamless verification process, follow these steps to set up your portal account:

 

Step 1: Initiate the Process

Start by completing the verification form for your chosen product on our website.

 

Step 2: Username Confirmation

Your provided email address on the form will serve as your unique username.

 

Step 3: Await Password Creation Email

Shortly after, you’ll receive an email inviting you to establish your password.

 

Step 4: Secure Your Account

Follow the link in the email to craft a strong password for your account.

 

Step 5: Successful Setup Acknowledgment

A confirmation email will greet you once your password has been successfully set, signaling that your account is now active.

 

Step 6: Dive In!

You can now access the Medical by Baby’s On Broadway Portal using your email and newly set password.

 

Essential Note on Portal Setup:

Prompt portal setup is crucial. Delays in setup can lead to extended verification times, as our team primarily communicates via the portal.

 

Misplaced Your Details?

No worries! Simply use the “Forgot Password” option on the login page. Remember, your username is the email you initially provided.

Your portal username is the email address you provided during the verification form submission and cannot be changed. However, you can add additional email addresses to your profile for communication purposes. If you wish to add another email, simply navigate to your profile settings in the Medical by Baby’s On Broadway Portal.

For security and privacy reasons, portal access is exclusively for the individual who applied. It cannot be delegated after submission. However, in accordance with Minnesota and federal laws on conservatorship and guardianship, if a person has a legally appointed guardian or conservator, that guardian or conservator may have the authority to apply on behalf of the individual and would already have the portal access. 

 

We strongly advise against sharing your login details with anyone else. Please note that Medical by Baby’s On Broadway is not liable for any consequences that may arise from sharing your confidential personal or login information. If you have specific concerns or needs regarding portal access, please contact our support team for guidance.

After submitting your verification form, please allow 2 to 3 business days for the first response, acknowledgment, or status change on the Medical by Baby’s On Broadway Portal. If you haven’t received any notifications within this timeframe, ensure you’ve set up your portal account correctly. Also, check your email’s spam or junk folder. 

 

If you have immediate concerns or if the issue persists, you can reach out directly through the portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. Our support team is here to assist you.

Absolutely! The Medical by Baby’s On Broadway Portal provides a feature that allows you to upload necessary documents, such as copies of prescriptions, or provide any additional information that might be required during the verification process. If you prefer, there’s also an option to fax us the documents at (320)-639-2290.

 

Always ensure that the documents are clear and legible to avoid any delays in the verification process.

For a smooth verification process, we recommend checking the Medical by Baby’s On Broadway Portal at least once every 2-3 business days, especially during the initial stages. Additionally, you’ll receive email notifications whenever there’s a status change or a new message initiated with you on the portal. 

 

If you aren’t receiving these notifications, please ensure they aren’t landing in your spam or junk folder. If the issue persists, reach out to our support team for assistance. Your timely response to any requests or queries on the portal can expedite the verification process.

Absolutely! The Medical by Baby’s On Broadway Portal is your one-stop platform for all your verification needs. Each product you’re verifying for will have its own unique discussion thread, allowing you to track its status, communicate with our team, and provide any necessary information. For clarity and efficiency, we kindly ask that you keep discussions specific to the product associated with that thread and avoid discussing multiple verifications under one discussion. 

 

Even if you apply for different products months apart, you’ll use the same portal login credentials (username and password) to access all your verifications.

 

Keep in mind that every product is unique in terms of insurance coverage, so they might process at different timeframes. Rest assured, we’ll keep you updated every step of the way.

We apologize for any inconvenience. If you notice any discrepancies or outdated information on the Medical by Baby’s On Broadway Portal, please first check if you can update the necessary details directly through the portal. 

 

If the information cannot be updated or corrected on your end, it’s essential to bring it to our attention right away. Please contact our dedicated support team through the portal’s messaging feature, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. We prioritize the accuracy of the information on our portal, and we’ll work diligently to investigate and rectify any issues to ensure you have the most up-to-date and correct details. Your feedback helps us improve and serve you better.

No worries! If you’ve mistakenly submitted a verification request for the wrong product, please notify us as soon as possible. You can send us a message through the Medical by Baby’s On Broadway Portal, email us at medical@babysonbroadway.com, or call us at (320) 639-2229. Our team will guide you on the next steps, which may include canceling the incorrect submission and guiding you on how to submit for the correct product. It’s essential to address this promptly to avoid any delays or complications in the verification process.

Breast Pumps

Wearable Electric Pumps:

  • Elvie Wearable Double Breast Pump
  • Willow 3.0 Wearable Breast Pump
  • Willow Go Wearable Breast Pump
  • Zomee Fit Wearable Breast Pump
  • Elvie Stride 
  • Imani Series 
  • Medela Freestyle Hands-Free 
  • Motif Aura Breast Pump

 

Manual Pumps – Not available through insurance but may be available to purchase with FSA/HSA Funds

  • Medela Manual Breast Pump
  • Elvie Curve
  • Haaka 

 

Double Electric Pumps:

  • BabyBuddha Breast Pump
  • Medela Freestyle Flex Breast Pump
  • Motif Luna Double Electric Breast Pump with Battery
  • Motif Aura Breast Pump
  • Spectra S2 Plus Electric Breast Pump
  • Spectra S1 Plus Electric Breast Pump
  • Spectra Synergy Gold SG Dual Powered Electric Breast Pump
  • Baby Buddha 
  • Legendairy Duette 
  • Unimom MINUET LCD Double Electric Breast Pump
  • Unimom Opera Hospital Grade Double Electric Breast Pump with Rechargeable Battery
  • Zomee Z2 Double Electric 

 

Breast Milk Collectors – Not available through insurance but may be available to purchase with FSA/HSA Funds

  • Elvie Catch
  • Medela Silicone Breast Milk Collector

Your choice depends on your lifestyle and preferences. If you’re on the go or need discretion, wearable pumps from our list above would be a great option. For regular pumping sessions, electric pumps like the Spectra series, Medela Freestyle Flex, or Motif Luna might be more suitable. For occasional use or as a backup, a manual pump might be sufficient.



Yes, wearable pumps from our list above are designed for discretion and can be used during work without needing a separate space or time to pump.



Manual pumps require hand operation and might be slower but can be more portable and discreet. Electric pumps use a motor, which can pump more efficiently and often allows for adjustable suction levels.

Always follow the manufacturer’s guidelines. Typically, all parts that come into contact with milk should be washed after each use, and the pump should be regularly inspected for wear and tear.

Yes, wearable pumps from our list above are designed for discretion and convenience, making them ideal for on-the-go pumping.

Many electric pumps offer adjustable suction levels to ensure comfort and efficiency during pumping sessions. It’s worth noting that both breasts can sometimes require different settings for optimal comfort and milk expression. Some examples we carry are Spectra Synergy Gold, Zomee Z2 Double Electric and Legendairy Duette Pump. 



Medical by Baby’s On Broadway does not offer a warranty or guarantee for the breast pumps. However, the manufacturer might offer a warranty, and it’s best to check with them directly for details.



Replacement parts would be available through the manufacturer.



Milk Storage Guidelines from Medical by Baby’s on Broadway

 

Proper storage of expressed breast milk is crucial for your baby’s health. Here are some key guidelines to ensure the milk’s safety:

Clean Containers: Always use clean, sealed containers for storing expressed milk.

 

Refrigeration:

  • Store the milk in the refrigerator for up to 4 days.
  • If combining milk from different days, label with the date of the oldest milk.

 

Freezing:

 

  • For longer storage, you can freeze the milk for up to 6 months.
  • Remember to leave some space at the top of the container as milk expands when frozen.

 

Warming & Reusing:

 

  • Gently thaw frozen milk in the refrigerator or by placing the container in warm water.
  • Avoid using a microwave as it can create hot spots and degrade the milk’s nutritional quality.
  • Swirl the milk gently to mix any separated fat.
  • Once you’ve warmed the milk, avoid putting it back in the fridge.
  • If your baby drinks from the bottle but doesn’t finish, use the remaining milk within 1-2 hours.

 

Labeling: Always label your milk containers with the date to track freshness.

By following these guidelines, you can ensure that your baby receives the freshest and safest milk possible.



If you have certain medical conditions or if pumping causes pain, consult with a healthcare provider before using a breast pump.

Absolutely! At Baby’s On Broadway, we pride ourselves on offering a comprehensive range of products tailored to support and enhance your breast-pumping journey. Beyond our selection of high-quality breast pumps, we have a curated assortment of Breast Pump Accessories and FSA/HSA Approved Items. We invite you to explore these sections on our website to discover the perfect accessories and kits to meet your unique needs.

The right fit is crucial. Measure your nipple diameter and consult with the manufacturer’s sizing guide or a lactation consultant. Additionally, Medical by Baby’s On Broadway offers a Breast Pump Flange Sizing Guide to assist you in finding the right size.



You can return the breast pump if you haven’t opened it within 30 days of the original purchase. Pumps come in sealed boxes, and once the seal is broken, they can’t be returned. This is because breast pumps are designated as personal, single-user personal hygiene items by the FDA and may not be returned if damaged or opened.

We accept a wide range of insurance providers. Simply submit the form on our website, and let Medical by Baby’s On Broadway do all the hard work to let you know if your insurance provider will cover the product you’ve applied for.

No, rest assured that verification is simply a process to check your eligibility and coverage. Submitting a claim is a separate process that would come later, if applicable.

Most of the time, insurance providers cover the entire cost. However, there are instances where an insurance provider won’t cover the full item and may require a copay or deductible. If your insurance doesn’t cover it at all, Medical by Baby’s On Broadway will provide you with an option to pay for the product in full at a discount.

At Medical by Baby’s on Broadway, we are committed to providing our customers with the highest quality of durable medical equipment (DME) and services. To ensure this, we have obtained and adhere to the following certifications and standards:

 

Medicare/Medicaid Enrollment: We are enrolled as a DME supplier with Medicare and Medicaid, ensuring that we meet the stringent supplier standards set by the Centers for Medicare & Medicaid Services (CMS).

 

Accreditation: We are proud to be accredited by recognized organizations, ensuring that we maintain the highest standards of service and product quality.

 

State Licensure: We hold all necessary state licenses to operate as a DME provider, ensuring our compliance with local regulations and standards.

 

Surety Bond: In line with Medicare requirements, we have obtained a surety bond, which acts as a financial guarantee against any potential billing discrepancies.

 

Business License: We operate with a valid business license, ensuring our legitimacy and commitment to legal business practices.

 

Specialized Certifications: Our team holds specialized certifications for specific types of equipment and services, ensuring that you receive expert care and guidance.

 

Quality Standards: We strictly adhere to the quality standards set by CMS, ensuring that all equipment is safe, effective, and maintained to the highest standards.

 

Training and Continuing Education: Our team undergoes regular training and continuing education to stay updated with the latest industry standards and best practices.

 

Insurance: We are fully insured, providing an added layer of protection and peace of mind for our customers.

 

HIPAA Compliance: We prioritize the privacy and security of our customers’ information, adhering to the Health Insurance Portability and Accountability Act (HIPAA) standards.

 

We understand the importance of trust when it comes to medical equipment and services. Rest assured, our certifications and adherence to these standards reflect our unwavering commitment to excellence and the well-being of our customers.



An EOB, or Explanation of Benefits, is a statement provided by your insurance company. It details the medical treatments, products, devices, or equipment you’ve received, the amount billed, the amount covered by insurance, and any balance you might owe.

 

If you have questions or concerns regarding your EOB, especially as it pertains to products, devices, or equipment provided by Medical by Baby’s On Broadway, please reach out to us. We’re here to assist and clarify any uncertainties. 



At Medical by Baby’s On Broadway, we work with a variety of insurance providers to offer products, devices, and equipment through our DME (Durable Medical Equipment) services. To determine if we accept your insurance:

  • You can also fill out the verification form available on the respective product, device, or equipment page you are interested in. If you don’t see your insurance carrier listed, simply choose “Other” and provide the necessary details. Once submitted, our team will review the information and get back to you promptly through the dashboard.

We strive to make the process as seamless as possible and are here to help you navigate the insurance landscape to ensure you receive the care and products you need.

If you encounter any issues with a product you received from Medical by Baby’s On Broadway, please follow these steps:

  • Consult the User Manual: Many products come with a user manual that provides troubleshooting steps for common issues. It’s always a good starting point.
  • Contact the Manufacturer: Since we provide products from various vendors and manufacturers, they often have dedicated customer support lines or resources specifically for their products. They can provide guidance on product-specific issues.
  • Reach Out to Us: If you’re unable to resolve the issue with the manufacturer or if you have concerns about the product in relation to your insurance coverage, contact the Medical by Baby’s On Broadway team directly at (320) 639-2229 or via email at medical@babysonbroadway.com. We’re here to assist and ensure you have a positive experience with the products we offer.
  • Safety First: If the issue with the product poses any immediate health or safety risks, discontinue use and consult your healthcare provider.

Remember, our goal is to ensure you have the best possible experience with the products, devices, and equipment we provide. Your satisfaction and well-being are our top priorities.

 

If your insurance provider declines coverage for a pediatric device, Medical by Baby’s On Broadway offers you the option to purchase the product at a discounted rate. We are committed to ensuring that you have access to the medical equipment your child needs.

 

To obtain a breast pump through your insurance, follow these steps:

 

  • At the top of our breast pump page, on the form, select your state and insurance carrier.
  • Browse the available breast pumps and choose one that suits your needs.
  • Add the selected breast pump to your cart and proceed to the insurance form.
  • Complete the form with the necessary details and place your order.
  • We’ll keep you updated throughout the verification process via your personal dashboard.

Insurance companies typically cover the cost of one breast pump for each pregnancy or a specified time period in between each one which can vary by insurance carrier. On our website, when ordering a breast pump through insurance, you’re allowed to select only one. If you wish to acquire more than one pump, please consult with your insurance carrier directly. We offer a diverse selection, from wearable electric pumps to manual and double electric options. We recommend reviewing our offerings and considering your unique needs to make the best choice.



Yes, we offer several hospital-grade pumps, including the Spectra S1 Plus, Spectra S2 Plus, and Spectra Synergy Gold SG. These pumps are known for their powerful suction and efficiency, making them a popular choice among mothers. If you have specific questions or need further details about our range of hospital-grade pumps, please consult our product listings, reach out to our team at (320) 639-2229, or email us at medical@babysonbroadway.com.

While Medical by Baby’s On Broadway provides a variety of breast pumps through insurance, we do not offer extra pumping accessories under insurance coverage. If you’re looking for additional accessories, you can explore our Breast Pump Accessories section. Additionally, some items might be eligible for purchase using HSA/FSA funds.

You can apply for a breast pump at any point during your pregnancy or up to a year postpartum. If you’ve received a pump for a previous pregnancy and are pregnant again within a short time frame, the eligibility to receive another pump might depend on your insurance provider’s guidelines.

If you realize that you need to change your shipping address after placing an order, it’s crucial to inform us as soon as possible to ensure timely and accurate delivery. You can reach out to the Medical by Baby’s On Broadway team in several ways:

  • Call us at (320) 639-2229. Our team is here to assist you.
  • Email us at medical@babysonbroadway.com with your order details and the updated address.
  • Use your personal dashboard: Log in to your account and leave a comment or message regarding the change.

Please note that if the product has already been shipped, we might have limited ability to redirect it, so prompt communication is essential.

If you encounter any issues with a product you received from Medical by Baby’s On Broadway, please follow these steps:

  • Consult the User Manual: Many products come with a user manual that provides troubleshooting steps for common issues. It’s always a good starting point.
  • Contact the Manufacturer: Since we provide products from various vendors and manufacturers, they often have dedicated customer support lines or resources specifically for their products. They can provide guidance on product-specific issues.
  • Reach Out to Us: If you’re unable to resolve the issue with the manufacturer or if you have concerns about the product in relation to your insurance coverage, contact the Medical by Baby’s On Broadway team directly at (320) 639-2229 or via email at medical@babysonbroadway.com. We’re here to assist and ensure you have a positive experience with the products we offer.
  • Safety First: If the issue with the product poses any immediate health or safety risks, discontinue use and consult your healthcare provider.

Remember, our goal is to ensure you have the best possible experience with the products, devices, and equipment we provide. Your satisfaction and well-being are our top priorities.

We understand the importance of having a reliable breast pump, especially during such a crucial time. All the breast pumps provided by Medical by Baby’s On Broadway come with a manufacturer’s warranty. If you encounter any issues or believe your pump might be defective:

  • Contact us immediately: Reach out to our team either through a call at (320) 639-2229 or email at medical@babysonbroadway.com.
  • Provide details: Describe the issue you’re facing, and if possible, share photos or videos that might help us understand the problem better.
  • Manufacturer’s Support: Depending on the nature of the defect, we might direct you to the manufacturer’s customer service, as they can offer specialized troubleshooting and solutions.
  • Replacement or Repair: Based on the warranty terms and the nature of the defect, the pump might be repaired or replaced.

Remember, our goal is to ensure you have a smooth and hassle-free experience, so we’ll work closely with you to resolve any issues you might encounter.

 

No, at Medical by Baby’s On Broadway, we only process claims through primary insurance. Secondary insurance typically acts as a backup for coverage gaps left by your primary insurance. While we don’t directly accept secondary insurance, you can consult with your secondary insurance provider about potential reimbursements after obtaining products or services through your primary insurance with us. If you have further questions or need clarification, our team is here to assist you. You can reach the Medical by Baby’s On Broadway team at (320) 639-2229 or email us at medical@babysonbroadway.com.

 

No worries! Our expert team is on standby during store hours to guide you through the process. For step-by-step visual instructions, check out our instructional videos available on our website. And for a comprehensive guide, the manufacturer’s product manual is your go-to resource.

Absolutely. For optimal safety and performance, always plug your breast pump into a properly grounded outlet. We advise against using extension cords, but if it’s unavoidable, please ensure it’s safe and suitable for the device.

Pediatric Medical Equipment & Devices

Pediatric medical devices are designed to treat or diagnose diseases and conditions from birth through age 21. The FDA categorizes pediatric patients into the following age groups:

 

  • Neonates: From birth to 28 days old
  • Infants: From 29 days to 2 years old
  • Children: From 2 years to 12 years old
  • Adolescents: From 12 years to 21 years old

We work with various manufacturers and vendors to offer a comprehensive range of pediatric medical equipment and devices through insurance. Our offerings include:

 

  • Respiratory Equipment: Nebulizers, Oxygen Concentrators, CPAP/BiPAP Machines
  • Mobility Aids: Pediatric Wheelchairs, Standard Pediatric Wheelchairs, Power Wheelchairs, Tilt-in-Space Wheelchairs, Walkers, Canes and Crutches, Adaptive Strollers, Standing Frames.
  • Monitoring Devices: Blood Pressure Monitors, Pulse Oximeters, Glucose Monitors, Apnea Monitors and Supplies, Blood Pressure Kits, Blood Glucose Meters, Insulin Pumps, Continuous Glucose Monitors
  • Feeding Equipment: Enteral Feeding Pumps, Feeding Tubes, Breast Pumps and Supplies, Enteral Pumps and Supplies, Adaptive Cutlery and Feeding Devices.
  • Therapy Equipment: Phototherapy Lamps for Jaundice, TENS Units for Pain Relief, Phototherapy Equipment.
  • Bathing and Toileting Aids: Shower Chairs, Commodes, Bath Safety Products.
  • Orthopedic Devices: Braces and Supports, Orthotic Devices.
  • Wound Care Supplies: Dressings and Bandages, Wound Irrigation Systems.
  • Medication Management: Medication Dispensers, Insulin Pumps.
  • Sleep Aids: White Noise Machines, Sleep Positioners.
  • Aids to Daily Living: Dressing Aids, Communication Aids, Activity Chairs.
  • Suction Equipment and Supplies: Nasal Aspirators, Oral Suction Machines, Tracheostomy Care Supplies, Suction Tips and Tubes, Portable Suction Units.
  • Urologicals: Incontinence Supplies
  • Safety Beds: Enclosed Beds, Hospital-Style Pediatric Beds, Special Needs Cots.
  • AAC Devices: Speech-Generating Devices, Picture Boards, Communication Apps.

 

Coverage can vary, and if declined, it is because of your insurance provider and not Medical by Baby’s On Broadway. It’s essential to consult with your child’s healthcare provider to ensure you are applying for the correct device or devices. If you don’t see what you need in this list, we encourage you to still submit a verification form with us. Simply select “Other” and provide a brief description of what you need.



If you don’t have a prescription at the time of submitting a verification form, a team member from Medical by Baby’s On Broadway will reach out to you through the dashboard to discuss your needs. However, a prescription from a healthcare provider is required to fulfill any product order. You can submit the prescription online via the dashboard or fax it to us at (320) 639-2290.

You can upload your prescription while completing the verification form online. If you don’t have it at that time or forget to upload it, you can log in to your dashboard later to upload it there. Alternatively, you can fax it to us at (320) 639-2290.

 

Yes, each device comes with specific age and weight guidelines to ensure safe and effective use. It’s best to consult with your healthcare provider to know what device would be best for your child. Once the product is received, be sure to review the user guide before using it.



You should consult with your healthcare provider to discuss the challenges your child is facing and what products they might benefit from at this stage in their life. A prescription from your healthcare provider will be required to receive the desired product.



At this time, we require you to submit a form for each device or product. However, if you need to change a device later on to a different device during the verification process, you can update us through the dashboard with the new device you would like and then submit the prescription either through the dashboard or by fax to (320) 639-2290.

Absolutely, all of the pediatric devices that we offer through insurance are designed with your child’s safety in mind.

The FreeStyle Libre 2, FreeStyle Libre 3, Dexcom G6, and Dexcom G7 are advanced Continuous Glucose Monitoring (CGMs) systems. 

 

These devices use a small sensor placed under the skin to continuously monitor glucose levels. The sensor sends real-time glucose readings to a compatible device, such as a smartphone or a dedicated receiver, allowing for continuous tracking without the need for routine finger pricks. 

 

Alerts can be set to notify you or your healthcare provider if glucose levels are too high or too low. This technology provides a more comprehensive view of glucose patterns and trends, helping in better diabetes management for your child.

 

Yes, all of the specialized devices that we offer are tailored for children with special needs or disabilities. These include adaptive strollers, AAC devices, and more.

 

Cleaning and maintenance guidelines vary by device and manufacturer. Always refer to the manufacturer’s guidelines for proper cleaning and maintenance.

Yes, our pediatric devices are designed to be both durable and child-friendly to withstand the active lifestyle of children.

Yes, we offer a variety of wearable devices, such as pulse oximeters and glucose monitors, that allow for continuous monitoring of your child’s health parameters.

 

Each wearable device comes with adjustable straps or settings to ensure a comfortable and secure fit for your child. It’s important to follow the user guide that comes with the product for proper fitting instructions. Additionally, we recommend consulting with your healthcare provider for personalized recommendations on fit and comfort.

 

Contraindications or situations where a device shouldn’t be used are specific to each device. Always consult your healthcare provider for guidance.

 

While Medical by Baby’s On Broadway doesn’t offer warranties or guarantees, the manufacturers of the devices do and we are here to help facilitate any warranty claims necessary. 

 

Replacement parts and accessories are generally available through the manufacturer.

 

In case of an emergency or malfunction, consult the product manual and contact us or your healthcare provider immediately.

Yes, some of our devices, such as certain glucose monitors and pulse oximeters, can be integrated with smartphone apps for real-time tracking and easier management.

 

Unopened items can be returned within a specified period. However, once the seal is broken, returns are not accepted due to FDA regulations on personal hygiene items.

 

We understand that every child’s needs are unique, and we’re here to help. If you don’t find the specific product or category you’re looking for when filling out our verification form, please don’t worry. 

 

Simply select “Other” and provide a brief description of what you need. Once you’ve submitted the form, we’ll personally reach out to you through your dashboard. We’ll discuss whether we have a product that aligns with your needs or suggest an alternative that might be just as effective. At Medical by Baby’s On Broadway, we’re committed to going above and beyond for you and your family. After all, we consider you part of our family too.

 

If your insurance provider declines coverage for a pediatric device, Medical by Baby’s On Broadway offers you the option to purchase the product at a discounted rate. We are committed to ensuring that you have access to the medical equipment your child needs.

 

There are several reasons why you might be declined for insurance coverage, and these are generally determined by your insurance provider, not by Medical by Baby’s On Broadway. 

 

Common reasons for denial include:

 

  • Lack of Medical Necessity: The insurance provider may not deem the device as medically necessary for your child’s condition.
  • Policy Exclusions: Some insurance plans have specific exclusions for certain types of medical equipment.
  • Incomplete Documentation: Missing or incomplete medical records, prescriptions, or prior authorizations can lead to a denial.
  • Plan Limitations: Some insurance plans have a maximum coverage limit or only cover certain brands or types of devices.
  • Out-of-Network Providers: If the healthcare provider prescribing the device is not in your insurance network, the claim may be denied.
  • Not Meeting the Deductible: If you haven’t met your insurance deductible for the year, this could also result in a denial of coverage.

 

It’s essential to consult with your insurance provider to understand the specific reasons for denial and to determine what steps can be taken for approval.



At “Medical by Baby’s on Broadway”, we are committed to providing our customers with the highest quality of durable medical equipment (DME) and services. To ensure this, we have obtained and adhere to the following certifications and standards:

 

Medicare/Medicaid Enrollment: We are enrolled as a DME supplier with Medicare and Medicaid, ensuring that we meet the stringent supplier standards set by the Centers for Medicare & Medicaid Services (CMS).

 

Accreditation: We are proud to be accredited by recognized organizations, ensuring that we maintain the highest standards of service and product quality.

 

State Licensure: We hold all necessary state licenses to operate as a DME provider, ensuring our compliance with local regulations and standards.

 

Surety Bond: In line with Medicare requirements, we have obtained a surety bond, which acts as a financial guarantee against any potential billing discrepancies.

 

Business License: We operate with a valid business license, ensuring our legitimacy and commitment to legal business practices.

 

Specialized Certifications: Our team holds specialized certifications for specific types of equipment and services, ensuring that you receive expert care and guidance.

 

Quality Standards: We strictly adhere to the quality standards set by CMS, ensuring that all equipment is safe, effective, and maintained to the highest standards.

 

Training and Continuing Education: Our team undergoes regular training and continuing education to stay updated with the latest industry standards and best practices.

 

Insurance: We are fully insured, providing an added layer of protection and peace of mind for our customers.

 

HIPAA Compliance: We prioritize the privacy and security of our customers’ information, adhering to the Health Insurance Portability and Accountability Act (HIPAA) standards.

 

We understand the importance of trust when it comes to medical equipment and services. Rest assured, our certifications and adherence to these standards reflect our unwavering commitment to excellence and the well-being of our customers.

 

No, rest assured that verification is simply a process to check your eligibility and coverage. Submitting a claim is a separate process that would come later, if applicable.

Most of the time, insurance providers cover the entire cost of pediatric medical devices. However, there are instances where an insurance provider won’t cover the full item and may require a copay or deductible. If your insurance doesn’t cover it at all, Medical by Baby’s On Broadway will provide you with an option to pay for the device in full at a discount.

An EOB, or Explanation of Benefits, is a statement provided by your insurance company. It details the medical treatments, products, devices, or equipment you’ve received, the amount billed, the amount covered by insurance, and any balance you might owe.

 

If you have questions or concerns regarding your EOB, especially as it pertains to products, devices, or equipment provided by Medical by Baby’s On Broadway, please reach out to us. We’re here to assist and clarify any uncertainties. 

 

However, for a detailed breakdown of the services billed and payments made, it’s essential to first contact your insurance provider. They can offer a comprehensive explanation of your EOB. Always retain a copy of your EOB for your records.

 

At Medical by Baby’s On Broadway, we work with a variety of insurance providers to offer products, devices, and equipment through our DME (Durable Medical Equipment) services. To determine if we accept your insurance:

  • You can also fill out the verification form available on the respective product, device, or equipment page you are interested in. If you don’t see your insurance carrier listed, simply choose “Other” and provide the necessary details. Once submitted, our team will review the information and get back to you promptly through the dashboard.

We strive to make the process as seamless as possible and are here to help you navigate the insurance landscape to ensure you receive the care and products you need.

If you encounter any issues with a product you received from Medical by Baby’s On Broadway, please follow these steps:

  • Consult the User Manual: Many products come with a user manual that provides troubleshooting steps for common issues. It’s always a good starting point.
  • Contact the Manufacturer: Since we provide products from various vendors and manufacturers, they often have dedicated customer support lines or resources specifically for their products. They can provide guidance on product-specific issues.
  • Reach Out to Us: If you’re unable to resolve the issue with the manufacturer or if you have concerns about the product in relation to your insurance coverage, contact the Medical by Baby’s On Broadway team directly at (320) 639-2229 or via email at medical@babysonbroadway.com. We’re here to assist and ensure you have a positive experience with the products we offer.
  • Safety First: If the issue with the product poses any immediate health or safety risks, discontinue use and consult your healthcare provider.

Remember, our goal is to ensure you have the best possible experience with the products, devices, and equipment we provide. Your satisfaction and well-being are our top priorities.

If you realize that you need to change your shipping address after placing an order, it’s crucial to inform us as soon as possible to ensure timely and accurate delivery. You can reach out to the Medical by Baby’s On Broadway team in several ways:

  • Call us at (320) 639-2229. Our team is here to assist you.
  • Email us at medical@babysonbroadway.com with your order details and the updated address.
  • Use your personal dashboard: Log in to your account and leave a comment or message regarding the change.

Please note that if the product has already been shipped, we might have limited ability to redirect it, so prompt communication is essential.

No, at Medical by Baby’s On Broadway, we only process claims through primary insurance. Secondary insurance typically acts as a backup for coverage gaps left by your primary insurance. While we don’t directly accept secondary insurance, you can consult with your secondary insurance provider about potential reimbursements after obtaining products or services through your primary insurance with us. If you have further questions or need clarification, our team is here to assist you. You can reach the Medical by Baby’s On Broadway team at (320) 639-2229 or email us at medical@babysonbroadway.com.

At-Home Care

At Medical by Baby’s On Broadway, we understand the importance of quality care in the comfort of one’s home. Our range of at-home care products is meticulously curated to ensure that individuals receive the best possible care outside of traditional healthcare settings. These products span a wide spectrum, from equipment designed to monitor and manage chronic conditions to tools that assist in daily living activities and post-surgical recovery.

 

Our goal is to empower individuals to maintain their independence, enhance their quality of life, and, where possible, expedite their healing processes. Whether you’re in need of short-term rehabilitation tools or long-term management solutions, our at-home care products are here to seamlessly integrate medical-grade care into your daily routine. At Medical by Baby’s On Broadway, we’re committed to bridging the gap between hospital-grade services and the comforts of home.

At Medical by Baby’s On Broadway, we are dedicated to ensuring that individuals receive the best possible care in the comfort of their homes. We provide a comprehensive range of at-home care products tailored to meet diverse medical needs. Here’s a breakdown of some of the devices and products we offer:

 

Home Health Products/Devices:

  • Blood pressure monitors
  • Thermometers
  • Pulse oximeters

 

Incontinence Devices:

  • Incontinence Supplies
  • Pelvic floor trainers
  • Elitone: A non-invasive device designed specifically for women’s urinary incontinence.

 

CPAP & Supplies:

  • CPAP (Continuous Positive Airway Pressure) machines for sleep apnea treatment.
  • Essential accessories including masks, tubing, and filters.

 

Respiratory Care:

  • Nebulizers 
  • Oxygen concentrators and machines
  • Peak flow meters for asthma management.

 

Mobility Aids:

  • Walkers and rollators for enhanced mobility.
  • Wheelchairs, both manual and electric.
  • Crutches, canes, and lift chairs for added support.

 

CGMs (Continuous Glucose Monitors):

  • Dexcom G6 and G7: Cutting-edge devices offering real-time glucose readings without the need for fingerstick calibration.
  • FreeStyle Libre 2 and 3: Innovative flash glucose monitoring systems eliminating routine finger pricks.

 

Hospital Beds: Adjustable beds designed specifically for home use, catering to patients with diverse medical requirements.

 

Patient Lifts: Specialized equipment assisting caregivers in safely transferring patients with mobility challenges.

 

Orthopedic Devices:

  • A range of braces for the knee, wrist, and back.
  • Orthopedic shoes and inserts for foot and posture support.

 

Bathroom Safety Equipment:

  • Shower chairs and benches for added safety.
  • Grab bars, safety rails, and raised toilet seats for enhanced bathroom accessibility.

 

Nutrition Equipment:

  • Feeding pumps and supplies for enteral nutrition.



Wound Care Supplies:

  • Comprehensive range including dressings, gauze, and bandages.
  • Negative pressure wound therapy devices for advanced wound care.

 

Compression Garments: Stockings, sleeves, and gloves designed meticulously to improve blood flow and mitigate swelling.

 

Coverage can vary, and if declined, it is because of your insurance provider and not Medical by Baby’s On Broadway. It’s essential to consult with your healthcare provider to ensure you are applying for the correct device or devices. If you don’t see what you need in this list, we encourage you to still submit a verification form with us. Simply select “Other” and provide a brief description of what you are looking for. At Medical by Baby’s On Broadway, we’re committed to going above and beyond to ensure you have access to the medical equipment you need.



Selecting the right at-home care product is crucial for optimal health outcomes. To ensure you choose the most appropriate product, it’s vital to consult with your healthcare provider. Given their in-depth knowledge of your medical history and current condition, they can offer tailored recommendations. 

 

Remember, every product we provide at Medical by Baby’s On Broadway necessitates a prescription. Your healthcare provider will not only guide you to the right choice but also provide the required prescription, ensuring you get the most beneficial and effective solution for your needs.



Each product will have specific cleaning and maintenance instructions provided by the manufacturer. It’s crucial to follow these guidelines to ensure the product’s longevity and effectiveness.

Many at-home care products are designed to be portable. However, it’s essential to check the product’s specifications and any travel restrictions, especially for air travel.

 

The at-home care products that Medical by Baby’s On Broadway offers are sourced from reputable vendors and manufacturers, ensuring they meet high standards of safety and quality. Many of these products are designed for individuals to manage their health conditions independently at home. 

 

However, while some devices and supplies can be used on their own after initial setup or instruction, others might require periodic oversight or consultations with a healthcare professional. Always adhere to the manufacturer’s guidelines provided with each product. If you ever have uncertainties or concerns about using a product, it’s best to consult with your healthcare provider to ensure you’re using it correctly and safely.



The lifespan of a product varies based on its type and usage. Regularly inspect your equipment for wear and tear and refer to the manufacturer’s recommendations for replacement.

If your at-home care product malfunctions, stop using it immediately. First, consult the user manual for troubleshooting steps. If the issue persists or if you believe the malfunction has caused harm, contact the manufacturer for guidance. Additionally, reach out to your healthcare provider to discuss any potential health implications. Always prioritize your safety and well-being.

At-home care products are designed with user safety in mind and undergo rigorous testing to ensure they meet industry standards. However, like any medical equipment, there can be risks associated with their use. Improper use, not following the manufacturer’s guidelines, or using a product that isn’t suitable for your specific condition can pose risks. 

 

Additionally, even when used correctly, there’s a small chance of unexpected complications or reactions. It’s crucial to read and follow all instructions carefully. Regular maintenance and checks are also essential to ensure the product remains in good working condition. 

 

If you’re ever unsure about how to use a product, its compatibility with your health condition, or if you experience any issues, always consult with a healthcare professional. They can provide guidance tailored to your situation and ensure you’re using the product safely and effectively.



Yes, many at-home care products can be used in conjunction with others. For instance, someone might use a CPAP machine for sleep apnea at night while also wearing compression stockings to manage leg swelling. These two products serve different purposes and can be used simultaneously without interference.

 

However, there are instances where caution is needed. For example, if someone is using a TENS (Transcutaneous Electrical Nerve Stimulation) unit for pain relief, they should be cautious about using other electronic devices nearby, like a heating pad, as there could be interference or increased risk of burns.

Always consult the user manuals of each product and discuss with a healthcare professional to ensure that you’re using them safely and effectively together.



The storage recommendations for at-home care products can vary based on the specific product or device you have. For detailed storage instructions, always consult the user guide that came with your product. If you’re uncertain or can’t find specific storage guidelines, it’s advisable to contact the manufacturer for further guidance.

We understand that every individual’s needs are unique, and we’re here to assist. If you don’t find the specific product or category you’re searching for when filling out our verification form, please don’t hesitate.

 

Simply select “Other” and provide a brief description of what you require. Once you’ve submitted the form, we’ll personally reach out to you through your dashboard. We’ll discuss whether we offer a product that aligns with your needs or suggest an alternative that might be just as beneficial.

 

At Medical by Baby’s On Broadway, we’re dedicated to supporting your at-home care journey. We value your trust and are committed to providing the best care possible.



If your insurance provider declines coverage, Medical by Baby’s On Broadway offers you the option to purchase the product directly at a discounted price. We are committed to ensuring that you have access to the essential products for your at-home care needs.

There are several reasons why you might be declined for insurance coverage, and these are generally determined by your insurance provider, not by Medical by Baby’s On Broadway. 

 

Common reasons for denial include:

 

  • Lack of Medical Necessity: The insurance provider may not deem the device as medically necessary for your condition.
  • Policy Exclusions: Some insurance plans have specific exclusions for certain types of medical equipment.
  • Incomplete Documentation: Missing or incomplete medical records, prescriptions, or prior authorizations can lead to a denial.
  • Plan Limitations: Some insurance plans have a maximum coverage limit or only cover certain brands or types of devices.
  • Out-of-Network Providers: If the healthcare provider prescribing the device is not in your insurance network, the claim may be denied.
  • Not Meeting the Deductible: If you haven’t met your insurance deductible for the year, this could also result in a denial of coverage.

 

It’s essential to consult with your insurance provider to understand the specific reason for the denial and to determine what steps can be taken for approval.

 

At this time, we require you to submit a form for each device or product. However, if you need to change a device later on to a different device during the verification process, you can update us through the dashboard with the new device you would like and then submit the new prescription either through the dashboard or by fax to (320) 639-2290.

 

If you don’t have a prescription at the time of submitting a verification form, a team member from Medical by Baby’s On Broadway will reach out to you through the dashboard to discuss your needs. However, a prescription from a healthcare provider is required to fulfill any product order. You can submit the prescription online via the dashboard or fax it to us at (320) 639-2290.

You can upload your prescription while completing the verification form online. If you don’t have it at that time or forget to upload it, you can log in to your dashboard later to upload it there. Alternatively, you can fax it to us at (320) 639-2290.

At Medical by Baby’s on Broadway, we are committed to providing our customers with the highest quality of durable medical equipment (DME) and services. To ensure this, we have obtained and adhere to the following certifications and standards:

 

Medicare/Medicaid Enrollment: We are enrolled as a DME supplier with Medicare and Medicaid, ensuring that we meet the stringent supplier standards set by the Centers for Medicare & Medicaid Services (CMS).

 

Accreditation: We are proud to be accredited by recognized organizations, ensuring that we maintain the highest standards of service and product quality.

 

State Licensure: We hold all necessary state licenses to operate as a DME provider, ensuring our compliance with local regulations and standards.

 

Surety Bond: In line with Medicare requirements, we have obtained a surety bond, which acts as a financial guarantee against any potential billing discrepancies.

 

Business License: We operate with a valid business license, ensuring our legitimacy and commitment to legal business practices.

 

Specialized Certifications: Our team holds specialized certifications for specific types of equipment and services, ensuring that you receive expert care and guidance.

 

Quality Standards: We strictly adhere to the quality standards set by CMS, ensuring that all equipment is safe, effective, and maintained to the highest standards.

 

Training and Continuing Education: Our team undergoes regular training and continuing education to stay updated with the latest industry standards and best practices.

 

Insurance: We are fully insured, providing an added layer of protection and peace of mind for our customers.

 

HIPAA Compliance: We prioritize the privacy and security of our customers’ information, adhering to the Health Insurance Portability and Accountability Act (HIPAA) standards.

 

We understand the importance of trust when it comes to medical equipment and services. Rest assured, our certifications and adherence to these standards reflect our unwavering commitment to excellence and the well-being of our customers.



No, rest assured that verification is simply a process to check your eligibility and coverage. Submitting a claim is a separate process that would come later, if applicable.



In many cases, insurance covers the full cost. However, sometimes they might not cover the entire amount, leading to a copay or deductible. If insurance doesn’t cover the item at all, Medical by Baby’s On Broadway offers an option to purchase it at a discounted rate.



An EOB, or Explanation of Benefits, is a statement provided by your insurance company. It details the medical treatments, products, devices, or equipment you’ve received, the amount billed, the amount covered by insurance, and any balance you might owe.

 

If you have questions or concerns regarding your EOB, especially as it pertains to products, devices, or equipment provided by Medical by Baby’s On Broadway, please reach out to us. We’re here to assist and clarify any uncertainties. 

 

However, for a detailed breakdown of the services billed and payments made, it’s essential to first contact your insurance provider. They can offer a comprehensive explanation of your EOB. Always retain a copy of your EOB for your records.

 

At Medical by Baby’s On Broadway, we work with a variety of insurance providers to offer products, devices, and equipment through our DME (Durable Medical Equipment) services. To determine if we accept your insurance:

  • You can also fill out the verification form available on the respective product, device, or equipment page you are interested in. If you don’t see your insurance carrier listed, simply choose “Other” and provide the necessary details. Once submitted, our team will review the information and get back to you promptly through the dashboard.

We strive to make the process as seamless as possible and are here to help you navigate the insurance landscape to ensure you receive the care and products you need.

If you encounter any issues with a product you received from Medical by Baby’s On Broadway, please follow these steps:

  • Consult the User Manual: Many products come with a user manual that provides troubleshooting steps for common issues. It’s always a good starting point.
  • Contact the Manufacturer: Since we provide products from various vendors and manufacturers, they often have dedicated customer support lines or resources specifically for their products. They can provide guidance on product-specific issues.
  • Reach Out to Us: If you’re unable to resolve the issue with the manufacturer or if you have concerns about the product in relation to your insurance coverage, contact the Medical by Baby’s On Broadway team directly at (320) 639-2229 or via email at medical@babysonbroadway.com. We’re here to assist and ensure you have a positive experience with the products we offer.
  • Safety First: If the issue with the product poses any immediate health or safety risks, discontinue use and consult your healthcare provider.
  •  

Remember, our goal is to ensure you have the best possible experience with the products, devices, and equipment we provide. Your satisfaction and well-being are our top priorities.

 

If you realize that you need to change your shipping address after placing an order, it’s crucial to inform us as soon as possible to ensure timely and accurate delivery. You can reach out to the Medical by Baby’s On Broadway team in several ways:

  • Call us at (320) 639-2229. Our team is here to assist you.
  • Email us at medical@babysonbroadway.com with your order details and the updated address.
  • Use your personal dashboard: Log in to your account and leave a comment or message regarding the change.

Please note that if the product has already been shipped, we might have limited ability to redirect it, so prompt communication is essential.

 

No, at Medical by Baby’s On Broadway, we only process claims through primary insurance. Secondary insurance typically acts as a backup for coverage gaps left by your primary insurance. While we don’t directly accept secondary insurance, you can consult with your secondary insurance provider about potential reimbursements after obtaining products or services through your primary insurance with us. If you have further questions or need clarification, our team is here to assist you. You can reach the Medical by Baby’s On Broadway team at (320) 639-2229 or email us at medical@babysonbroadway.com.

Maternal/ Postpartum

We offer a comprehensive range of products to support you during pregnancy and postpartum recovery. Our selection includes:

 

  • Breast Pumps: Electric or manual devices for extracting breast milk.

  • Gestational Diabetes Support/CGMs: Continuous Glucose Monitors and other supplies for managing gestational diabetes.

  • Incontinence Devices: Products to manage urinary incontinence, including pelvic floor trainers, and Elitone, a non-invasive device specifically designed for women’s urinary incontinence.

  • Breast Pump Supplies: Additional accessories like breast shields, valves, and milk storage bags.

  • Biliblankets: Phototherapy blankets used for treating newborn jaundice.

  • Maternity Support Belts: Belts designed to support the lower back,  abdomen and pelvic region during pregnancy.

  • Compression Stockings: Specially designed stockings to prevent or manage varicose veins during pregnancy.

  • Postpartum Recovery Garments: Specialized garments to aid in recovery after childbirth, such as C-section recovery belts.

  • Nipple Shields and Creams: Products to aid in breastfeeding and nipple care. *

  • Baby Monitors: Some high-end baby monitors designed for medical needs, such as apnea monitors, may be covered.

  • Fetal Dopplers: Devices to monitor the baby’s heartbeat at home. *

  • Nasal Aspirators: Devices to clear a baby’s nasal passages. *

  • Humidifiers: Devices to maintain optimal humidity levels, often recommended for newborns. *

  • Nutrition Supplements: Prenatal and postnatal vitamins and supplements may be covered depending on the insurance plan. *

 

This extensive range aims to meet the diverse needs you may have during this important life event and stage that you are going through.


Note: Coverage can vary, and if declined, it is due to your insurance provider and not Medical by Baby’s On Broadway. It’s essential to consult with your healthcare provider to ensure you are applying for the correct product or products. If you don’t see what you need in this list, we encourage you to still submit a verification form with us. Simply select “Other” and provide a brief description of what you need.

For the most accurate and personalized guidance, consult your healthcare provider. They can assess your specific needs, complications, or discomforts and write a prescription for the appropriate products. A prescription is essential for us to provide you with the necessary products through insurance. Once you have the prescription, you can proceed with selecting the products that align with your healthcare provider’s recommendations from our extensive range.

The timing for using postpartum care products can vary depending on the type of product and your individual health condition. For example, if you had a vaginal tear during delivery, you might need to wait a few weeks before using certain products designed for vaginal care. After delivery, you may experience vaginal discharge, soreness, and other symptoms that could require immediate attention. Some products like sanitary pads for vaginal discharge or ice packs for soreness can be used right away. However, it’s crucial to consult your healthcare provider for personalized advice tailored to your needs.

 

Additional Information

 

  • Vaginal Soreness: If you had a vaginal tear or incision during delivery, you might experience soreness for a few weeks. Products like ice packs or witch hazel pads can be used to ease discomfort.
  • Vaginal Discharge: After delivery, you may experience vaginal discharge made up of mucous membrane and blood for weeks. Sanitary pads can be used to manage this.
  • Incontinence: Pregnancy and delivery can affect your pelvic floor muscles, leading to incontinence. Pelvic floor exercises (Kegels) and sanitary pads can help manage this issue.

 

Important Note

 

Always consult your healthcare provider before using any postpartum care products to ensure they are appropriate for your condition.

 

Yes, we offer a range of devices aimed at supporting pelvic floor rehabilitation post-childbirth. These include generic pelvic floor exercisers, Kegel trainers, and specialized devices like Elitone. Elitone is a non-invasive device that uses gentle electrical stimulation to help strengthen pelvic floor muscles, making it a popular choice for many individuals postpartum.

 

These devices can be an important part of your postpartum recovery, aiding in the strengthening and rehabilitation of pelvic floor muscles. As always, it’s crucial to consult with your healthcare provider for a prescription and to determine which device may be most appropriate for your specific needs.

 

The postpartum support products available through Medical by Baby’s On Broadway are sourced from reputable vendors and manufacturers. These products are specifically designed to provide comfort and adaptability as your body undergoes various stages of postpartum recovery. With features like adjustable Velcro straps or elastic bands, the products can be tailored to fit your changing body comfortably. The materials used in these products are often breathable and gentle on the skin, aiming to minimize irritation and maximize comfort.

 

Whether you’re looking for a C-section recovery belt, a pelvic floor exerciser, or other maternity support garments, these products are geared towards facilitating your healing process and improving your overall well-being. As always, it’s crucial to consult your healthcare provider for a prescription and personalized advice on the most suitable products for your specific recovery needs.

 

Absolutely! We understand the challenges that can come with breastfeeding. To assist with common issues like nipple soreness or engorgement, we offer a variety of products. This includes soothing nipple creams, absorbent breast pads to manage leaks, and specialized breast pumps designed to optimize milk extraction while ensuring comfort. 


Our breast pumps are typically covered by insurance. Additionally, for other breastfeeding support products, you have the option to purchase them directly from our website. Many of these products can be purchased using FSA/HSA funds or without. Always consult with your healthcare provider for personalized advice on the best products to support your breastfeeding journey.

Cleaning and care instructions vary by product. Always refer to the manufacturer’s guidelines for proper cleaning and maintenance.

Absolutely, we provide a range of products specifically designed to manage postpartum bleeding and lochia. These include highly absorbent sanitary pads that are gentle on sensitive skin, as well as postpartum underwear with built-in absorbency layers. 

 

Some of these products are also infused with soothing ingredients like aloe vera to help with skin irritation. These items are designed to offer maximum comfort and protection, allowing you to focus on your recovery and bonding with your new baby. 

 

Always consult your healthcare provider for personalized advice on managing postpartum bleeding and lochia effectively.



Contraindications vary by product. Always consult your healthcare provider for personalized advice.

While we don’t offer warranties or guarantees, the manufacturers of the products usually do.

Yes, replacement parts and accessories are generally available through the manufacturer.

To ensure the right fit and size when choosing postpartum support garments, we recommend referring to the sizing chart provided by the manufacturer. These charts often include measurements for various body areas to guide you in selecting the most appropriate size. Additionally, many of our garments come with adjustable features such as Velcro straps, elastic bands, or multiple hook-and-eye closures to allow for a customized fit as your body changes during the recovery process. Always consult your healthcare provider for personalized advice, especially if you have specific medical conditions or concerns that may require a specialized fit.



Yes, many of our products, such as nursing bras and breast pumps, are designed for use both during the postpartum period and beyond. Breast pumps are generally covered by insurance. Other products like nursing bras may not be covered by insurance but can be purchased directly from our website or through FSA/HSA funds. 


For a complete list of FSA/HSA-approved items and other available products, you can visit our FSA/HSA-approved Items Section. Always consult your healthcare provider for personalized advice on the best products for your needs.

Yes, we have a selection of natural and organic products designed specifically for postpartum care. These include creams, lotions, and other skincare items made from natural ingredients. While these products are not typically covered by insurance, some may qualify for purchase using FSA/HSA funds. Additionally, these items are available for direct purchase on our website, separate from FSA/HSA options. 


For a complete list of FSA/HSA-approved items, you can visit our FSA/HSA Approved Items section. As always, consult your healthcare provider for personalized advice on postpartum care.

Due to FDA regulations and hygiene concerns, we cannot accept returns or exchanges on any postpartum products that have been opened or used. Unopened items, with the seal intact, may be eligible for return within a specified period.

Continuous Glucose Monitors (CGMs) like the Freestyle Libre 2, Freestyle Libre 3, Dexcom G6, and Dexcom G7 provide real-time glucose readings. This continuous monitoring allows individuals with gestational diabetes to track their glucose levels throughout the day, helping them and their healthcare providers make informed decisions about diet, exercise, and medication. 

 

By understanding glucose trends, one can better manage and maintain optimal glucose levels during pregnancy. Always consult your healthcare provider before using any medical devices.

 

CGMs, including popular models like the Freestyle Libre 2, Freestyle Libre 3, Dexcom G6, and Dexcom G7, are generally considered safe during pregnancy. However, it’s essential to consult your healthcare provider for personalized advice and to ensure that the specific CGM model is suitable for your needs during pregnancy.

 

Yes, you can generally exercise while wearing a CGM. Devices like the Freestyle Libre 2, Freestyle Libre 3, Dexcom G6, and Dexcom G7 are designed to stay secure during physical activity. However, it’s essential to ensure the sensor is firmly attached and to be aware of any potential interferences during exercise. Always consult your healthcare provider for personalized advice on exercising with a CGM.

If you experience inconsistent readings with your CGM, whether it’s a Freestyle Libre, Dexcom, or any other model, it’s crucial first to ensure the sensor is correctly placed and hasn’t been dislodged. It’s also a good practice to cross-check the CGM readings with a fingerstick blood glucose test for accuracy. Refer to the manufacturer’s troubleshooting guidelines for specific steps. If inconsistencies persist, consult your healthcare provider for guidance and potential solutions.

We offer a variety of incontinence devices to address different needs. This includes urinary catheters, pelvic floor trainers, and specialized devices like Elitone designed to manage urinary incontinence. Always consult your healthcare provider to determine the best solution for your specific condition.

Some incontinence devices, such as Elitone, are designed for multiple uses, while others are disposable. It’s essential to refer to the manufacturer’s guidelines and product specifications to determine the reusability of a particular device.

For reusable devices like Elitone, it’s crucial to follow the manufacturer’s cleaning instructions to ensure hygiene and maintain the device’s effectiveness. Typically, this involves cleaning with mild soap and water but always refer to the product’s guidelines for specific cleaning and maintenance procedures.

Yes, certain incontinence devices, including Elitone, are designed to be comfortable and effective for overnight use. However, it’s always best to consult your healthcare provider and the device’s guidelines to ensure safe and effective use during sleep.

If you notice signs of wear and tear, reduced effectiveness, or any discomfort while using the device, it may be time for a replacement. Regularly inspecting the device and being aware of any changes in its performance can help determine when a replacement is needed. Always refer to the manufacturer’s guidelines for specific indicators and recommended replacement intervals.

In addition to the primary components of your breast pump, you might require additional or replacement breast shields, valves, tubing, or milk storage bags. Some mothers also find hands-free pumping bras or cleaning brushes specifically designed for breast pump parts beneficial. 

 

While these accessories might not be covered by insurance, you can find a range of breast pump accessories on our website. Additionally, some items might be available for purchase using FSA/HSA funds in our HSA/FSA approved section. Always refer to the manufacturer’s guidelines to ensure you’re using compatible accessories with your specific pump model.



The frequency of replacing breast pump supplies can vary based on how often you pump and the quality of the materials. It’s essential to inspect your pump parts regularly for signs of wear or damage. As a general guideline, consult the manufacturer’s recommendations and consider replacing parts every few months or sooner if you notice any issues. 

 

If the components you’re looking to replace are the original ones that came with your pump, you would need to purchase them directly through the manufacturer. 


However, if they are supplies or accessories that you purchased separately from your pump, then we may have an option that could fit. While some supplies might not be covered by insurance, you can explore replacement options on our website or check the HSA/FSA approved section for eligible items.

While third-party supplies might be available at a lower cost, it’s crucial to prioritize the safety and efficiency of your breast pump. Using manufacturer-approved supplies ensures optimal performance, safety, and compatibility. If you’re looking for specific parts or accessories, check our breast pump accessories section or the HSA/FSA approved section for a range of options.

To ensure the health and safety of your baby, it’s vital to sterilize breast pump supplies regularly. Most manufacturers recommend boiling the parts or using a microwave steam sterilizer bag. After each use, wash the parts in warm soapy water, rinse thoroughly, and then sterilize. Always refer to the manufacturer’s guidelines for specific sterilization instructions tailored to your pump model.

Regular inspection of your breast pump supplies can help identify signs of wear and tear. Look out for cracks, tears, or any deformities in the silicone or plastic parts. Discoloration, especially in the valves or membranes, can indicate degradation. Reduced suction or efficiency when pumping might also be a sign that certain parts need replacement. 

 

If the components showing wear are the original ones that came with your pump, you would need to purchase replacements directly through the manufacturer. 


However, if they are supplies or accessories that you purchased separately from your pump, then we may have an option that could fit. Consider exploring replacement options on our website or the HSA/FSA approved section to ensure the pump’s optimal performance and safety.

A biliblanket is a specialized medical device used for treating newborn jaundice through phototherapy. It emits light that helps break down the bilirubin in a baby’s blood, which is then excreted naturally. At Medical by Baby’s On Broadway, we offer the Motif biliblanket, which can be obtained through insurance.



Biliblankets, including the Motif biliblanket, are generally considered safe and are a common treatment for newborn jaundice. However, it’s essential to consult your healthcare provider for personalized advice and to ensure it’s the right treatment for your baby.

The duration of use for a biliblanket varies based on the baby’s bilirubin levels and individual needs. Your healthcare provider will monitor these levels and advise on the appropriate duration for treatment.



Absolutely. Biliblankets, including the Motif biliblanket we offer, are designed for both hospital and home use. This allows for continuous treatment in a comfortable environment for both the baby and the parents. However, always consult your healthcare provider before starting or continuing treatment at home.



For the longevity and effectiveness of the biliblanket, it’s crucial to follow the manufacturer’s cleaning and maintenance instructions. Typically, the outer cover of the biliblanket can be removed and washed, while the light pad itself should be wiped down with a damp cloth. Always refer to the specific guidelines provided with the Motif biliblanket or consult the manufacturer’s recommendations for proper care.

 

We understand that every individual’s needs during pregnancy and postpartum recovery are unique, and we’re here to assist. If you don’t find the specific product or category you’re searching for when filling out our verification form, please don’t hesitate.

 

Simply select “Other” and provide a brief description of what you require. Once you’ve submitted the form, we’ll personally reach out to you through your dashboard. We’ll discuss whether we offer a product that aligns with your needs or suggest an alternative that might be just as beneficial.

 

At Medical by Baby’s On Broadway, we’re dedicated to supporting you throughout your pregnancy and postpartum journey. We value your trust and are committed to providing the best care possible.

 

If your insurance provider declines coverage for a pregnancy or postpartum product, Medical by Baby’s On Broadway offers you the option to purchase the product directly. We are committed to ensuring that you have access to the essential products for your pregnancy and postpartum needs.

There are several reasons why you might be declined for insurance coverage, and these are generally determined by your insurance provider, not by Medical by Baby’s On Broadway. 

 

Common reasons for denial include:

 

  • Lack of Medical Necessity: The insurance provider may not deem the device as medically necessary for your condition.
  • Policy Exclusions: Some insurance plans have specific exclusions for certain types of medical equipment.
  • Incomplete Documentation: Missing or incomplete medical records, prescriptions, or prior authorizations can lead to a denial.
  • Plan Limitations: Some insurance plans have a maximum coverage limit or only cover certain brands or types of devices.
  • Out-of-Network Providers: If the healthcare provider prescribing the device is not in your insurance network, the claim may be denied.
  • Not Meeting the Deductible: If you haven’t met your insurance deductible for the year, this could also result in a denial of coverage.

 

It’s essential to consult with your insurance provider to understand the specific reason for the denial and to determine what steps can be taken for approval.



At this time, we require you to submit a form for each device or product. However, if you need to change a device later on to a different device during the verification process, you can update us through the dashboard with the new device you would like and then submit the new prescription either through the dashboard or by fax to (320) 639-2290.

If you don’t have a prescription at the time of submitting a verification form, a team member from Medical by Baby’s On Broadway will reach out to you through the dashboard to discuss your needs. However, a prescription from a healthcare provider is required to fulfill any product order. You can submit the prescription online via the dashboard or fax it to us at (320) 639-2290.

You can upload your prescription while completing the verification form online. If you don’t have it at that time or forget to upload it, you can log in to your dashboard later to upload it there. Alternatively, you can fax it to us at (320) 639-2290.

At Medical by Baby’s on Broadway, we are committed to providing our customers with the highest quality of durable medical equipment (DME) and services. To ensure this, we have obtained and adhere to the following certifications and standards:

 

Medicare/Medicaid Enrollment: We are enrolled as a DME supplier with Medicare and Medicaid, ensuring that we meet the stringent supplier standards set by the Centers for Medicare & Medicaid Services (CMS).

 

Accreditation: We are proud to be accredited by recognized organizations, ensuring that we maintain the highest standards of service and product quality.

 

State Licensure: We hold all necessary state licenses to operate as a DME provider, ensuring our compliance with local regulations and standards.

 

Surety Bond: In line with Medicare requirements, we have obtained a surety bond, which acts as a financial guarantee against any potential billing discrepancies.

 

Business License: We operate with a valid business license, ensuring our legitimacy and commitment to legal business practices.

 

Specialized Certifications: Our team holds specialized certifications for specific types of equipment and services, ensuring that you receive expert care and guidance.

 

Quality Standards: We strictly adhere to the quality standards set by CMS, ensuring that all equipment is safe, effective, and maintained to the highest standards.

 

Training and Continuing Education: Our team undergoes regular training and continuing education to stay updated with the latest industry standards and best practices.

 

Insurance: We are fully insured, providing an added layer of protection and peace of mind for our customers.

 

HIPAA Compliance: We prioritize the privacy and security of our customers’ information, adhering to the Health Insurance Portability and Accountability Act (HIPAA) standards.

 

We understand the importance of trust when it comes to medical equipment and services. Rest assured, our certifications and adherence to these standards reflect our unwavering commitment to excellence and the well-being of our customers.



No, rest assured that verification is simply a process to check your eligibility and coverage. Submitting a claim is a separate process that would come later, if applicable.

In many cases, insurance covers the full cost. However, sometimes they might not cover the entire amount, leading to a copay or deductible. If insurance doesn’t cover the item at all, Medical by Baby’s On Broadway offers an option to purchase it at a discounted rate.

An EOB, or Explanation of Benefits, is a statement provided by your insurance company. It details the medical treatments, products, devices, or equipment you’ve received, the amount billed, the amount covered by insurance, and any balance you might owe.

 

If you have questions or concerns regarding your EOB, especially as it pertains to products, devices, or equipment provided by Medical by Baby’s On Broadway, please reach out to us. We’re here to assist and clarify any uncertainties. 

 

However, for a detailed breakdown of the services billed and payments made, it’s essential to first contact your insurance provider. They can offer a comprehensive explanation of your EOB. Always retain a copy of your EOB for your records.



At Medical by Baby’s On Broadway, we work with a variety of insurance providers to offer products, devices, and equipment through our DME (Durable Medical Equipment) services. To determine if we accept your insurance:

  • You can also fill out the verification form available on the respective product, device, or equipment page you are interested in. If you don’t see your insurance carrier listed, simply choose “Other” and provide the necessary details. Once submitted, our team will review the information and get back to you promptly through the dashboard.

We strive to make the process as seamless as possible and are here to help you navigate the insurance landscape to ensure you receive the care and products you need.