Product Support

Dexcom

Dexcom G7 Videos

12 Videos

System Walkthrough: The Most Accurate CGM System*

App Walkthrough: A Powerfully Simple Way to Monitor Your Glucose Numbers

App - How to Get Started and Set Up the Dexcom G7 App

Receiver - How to Get Started and Set Up the Receiver

App - How to Replace Your Dexcom G7 Sensor

Receiver - How to Replace Your Dexcom G7 Sensor

Dexcom G6 Videos

15 Videos

How to Replace Your Transmitter

How to Replace Your Transmitter (Receiver)

How To Travel with your Dexcom CGM

English - How To Insert the Sensor and Attach the Transmitter

Spanish - Inserting the Sensor

Setting up Dexcom Share and Follow

How To Get Started and Set Up the App

Omnipod® 5 Automated Insulin Delivery System Product Training - Connect to Sensor

Dexcom Answers: Dexcom CLARITY Reports

Dexcom Answers: Smart Device Settings

Dexcom General FAQs

I would like to use an insulin pump connected to Dexcom. Which sensor should I order?

You should order Dexcom G6. As soon as your connected pump integrates with Dexcom G7, you will be able to switch to Dexcom G7.

How can I avoid irritated or sensitive skin caused by the Dexcom sensor adhesive?

If you have irritated or sensitive skin please work with your healthcare professional (HCP).

This is a summary of two clinical articles published by clinicians independent from Dexcom based on their knowledge and experience.^*† Dexcom has not tested these approaches nor do we endorse these specific approaches. For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the user guide.

Do you have irritation at the sensor site or sensitive skin? These considerations, skin barriers, and professional tips may help. Remember what works best for one person may not work best for everyone. You may need to try several different products or methods for you and your HCP to figure out what works best.

General consideration*

Clean skin with oil-free, antimicrobial soap and dry thoroughly^1,2
Gentle exfoliation recommended for oily skin²
Trim hair with dry razor if needed³
Do not use any lotion or oil containing moisturizer where you insert the sensor
Do not insert sensor immediately after a shower/bath or in a steamy bathroom—minimize humidity with hairdryer or application in a dry environment²
Solid or spray antiperspirant (unscented) may help with skin prone to sweating. Create an empty oval on the skin with the antiperspirant, wait 10–15 min. Insert sensor on clean skin in center of oval.^1,2

Barrier Films*

Barrier films may help prevent mild skin irritation from adhesives⁴
Create an empty oval on the skin with the barrier film and insert sensor on clean skin in center of oval
Let barrier film dry completely before placing sensor^1,4
May apply 1 layer or a second after first layer has dried^a

Product	Advantages	Professional Tips
Smith and Nephew IV Prep	– Waterproof, breathable barrier film – Also contains alcohol for antiseptic properties	– Comes in wipes – Let dry completely on skin – Not marketed as having tackifying properties, but may see mild enhancement to adhesion^a
Bard^®Protective Barrier Film	– Waterproof, breathable barrier film	– Comes in wipes or spray – Does not include antiseptic
SurePrep™ (Medline)	– Vapor permeable barrier film – Includes antiseptic	– Comes in wipes – Can be used on damaged skin as protection
Smith and Nephew Skin prep/no-sting skin prep	– Waterproof, breathable barrier film – Popular choice due to moderate protection and moderate adhesive properties combined^a	– Comes in wipes or spray – Skin prep indicated for intact skin, no-sting skin prep indicated for intact or damaged skin – Does not include antiseptic
Cavilon™ No Sting Barrier (3M™)	– Waterproof, breathable barrier film	– Comes in wipes or spray – Does not include antiseptic
AllKare® Protective Barrier Wipe	– Waterproof, breathable barrier film	– Comes in wipes – Does not include antiseptic

Barrier Patches and Bandages*

Use barrier patches and bandages only if barrier film did not work for you
Dexcom has not tested the use of barrier patches and bandages. Talk to your HCP about the use of barrier patches and bandages.
When used as a barrier, patches/bandages must be placed underneath the sensor adhesive patch^2,5,6
Place on skin before sensor adhesive
Cut an empty oval in the patch/bandage and insert sensor on clean skin in center of oval

Product	Advantage	Professional Tips
Hydrocolloid dressings: – DuoDERM® – Toughpads – (Dynarex) Dynaderm™ – BAND-AID® Brand HYDRO SEAL®	– Hydrocolloid provides thick protection – Waterproof – Some brands have ‘‘extra thin’’ version – Some latex free	– Offers stronger barrier protection than an adhesive patch, such as IV 3000 or Tegaderm
IV3000 (Smith&Nephew)	– Transparent, thin film, precut patch – May be less irritating than sensor adhesives	– May also be used as an adhesive enhancer when placed over sensor tape – More prone to peel with water, sweating, humidity^a – Many patients report less skin reaction with IV3000 compared with Tegaderm^a
Tegaderm or Tegaderm HP	– Transparent, thin film, precut patch	– HP stands for ‘‘Holding Power’’ and may adhere more strongly than standard Tegaderm – May also be used as an adhesive enhancer when placed over sensor tape – More prone to peel with water, sweating, humidity^a
Opsite/Flexifit (Smith&Nephew)	– Roll of thin transparent film can be cut to size	– May also be used as an adhesive enhancer when placed over sensor tape
COMPEED® Plasters	– Absorbs moisture on skin, possibly aiding adhesion	– Original intention as blister cushion – Adheres better after warming to skin temperature in hands before application^a

Over the Counter Steroid Spray^†

Product	Advantages	Professional Tips
Fluticasone propionate nasal spray (generic). Common examples: – Flonase® Allergy Relief – Flonase® Children’s Allergy Relief – Clarispray® Nasal Allergy Spray	– May prevent mild, moderate, and severe skin reactions due to CGM adhesive	– Apply 2 puffs to sensor site. Wait 2 minutes for spray to dry. Insert sensor as usual.

^{*Messer, L. , & Beatson, C., Preserving Skin Integrity with Chronic Device Use in Diabetes. Technology & Therapeutics Volume 20, Supplement 2, 2018.
† Paret, M., Barash, G. & Rachmiel, M. “Out of the box” solution for skin problems due to glucose-monitoring technology in youth with type 1 diabetes: real-life experience with fluticasone spray. Acta Diabetol 57, 419–424 (2020).
1. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62.
2. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.
3. Karlin AW, Ly TT, Pyle L, et al.: Duration of infusion set survival in lipohypertrophy versus nonlipohypertrophied tissue in patients with type 1 diabetes. Diabetes Technol Ther 2016;18:429–435.
4. McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesiverelated skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362.
5. Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751.
6. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62. a Used within institution or support in public commentary, online articles, diabetes blogs, social media.}

^{Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If your glucose alerts and readings from the G6 do not match symptoms or expectations or you’re taking over the recommended maximum dosage amount of 1000mg of acetaminophen every 6 hours, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency.}

How do I properly remove the Dexcom sensor adhesive?

This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches. For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the user guide.

Do you find it painful removing the sensor adhesive? Is there a sticky residue left behind on your skin? These techniques and products may help. Remember that what works best for one person may not work best for everyone. You may need to try several different products or methods to figure out what works best for you.

General Removal Techniques

Loosen edge of adhesive with fingernail and use products listed below, if necessary.^1,2

While removing tapes, use fingers of opposite hand to push skin down and away from adhesive. Continue to move fingers on skin toward adhesive as it is removed.²

‘‘Fold back’’ technique: Remove adhesive slowly, at low angle, folding back on itself.²

‘‘Stretch and relax’’ technique: Films that stretch (e.g., IV3000 or Tegaderm) may be stretched horizontally away from the center (opposite of the fold back technique) while walking fingers under the dressing to continue stretching it.²

Use adhesive removal wipes to rub the skin under the tape toward the adhesive as it is removed. This helps loosen adhesive from skin and may help reduce pain with removal.¹

Removal Products and Descriptions

Product	Description
Uni-solve Adhesive Remover (Smith&Nephew)	– Comes in wipes or liquid
AllKare Adhesive Removal Wipe (ConvaTec Inc)	– Comes in wipes
Tac Away Adhesive Removal Wipes (Torbot)	– Comes in wipes – Reciprocal product to Skin Tac
Detachol Adhesive Remover (Eloquest)	– Latex free, alcohol free – Comes in single use vials or liquid – Reciprocal product to Mastisol
Household oils^a: – Baby oil, coconut oil or olive oil	– Least specialized and least expensive option

*This paper was based on: Messer L., & Beatson C., Preserving Skin Integrity with Chronic Diabetes Technology & Therapeutics Volume 20, Supplement 2, 2018.

1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016

2. McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesive related skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362. a Used within institution or support in public commentary, online articles, diabetes blogs, social media.

Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at https://www. dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If your glucose alerts and readings from the G6 do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency

Explain the differences between the G6 4-digit code vs. the G7 4-digit code?

The Dexcom G7 sensor is factory calibrated. The 4-digit pairing code found on the G7 Wearable box and Applicator connects your G7 sensor to your smart device or receiver through bluetooth.

The Dexcom G6 sensor has two modes:

Factory calibration: Enter the 4-digit sensor code found on the G6 sensor you are applying. This provides the highest level of accuracy without the need to enter BG readings.
Manual calibration: Don’t enter the 4-digit sensor code. You’ll be prompted to enter BG meter values after the 2-hour warm up, then every 12 hours of the first sensor day and then once a day for the remaining nine days of the sensor session.

*Compatible smart devices sold separately. To view a list of compatible devices, visit dexcom.com/compatibility

How do I pair my Dexcom G6/G7 with my TempoSmart App?

At the bottom of the TempoSmart app screen, select More from the menu.
Click on Connections and Devices.
Click on Continous Glucose Monitor.
Click on CGM Data by Dexcom, and follow the directions provided.

How do I create a Dexcom account using my mobile number?

To create a Dexcom account, we have to verify your identity. This is a safety measure that helps protect your personal information.

Before May 2023, Dexcom sent verification codes via email only. Now, you can create your account using your mobile phone number, and Dexcom will send a text message with your verification code. This option is available only to new Dexcom G7 users who sign up after May 2023.

If you sign up with your mobile number, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.


	To set up and verify your account using your mobile number, simply: Tap Mobile phone. Select your country (country code) and enter your phone number. If you accept the Terms of use and Privacy policy, tap the box. Tap Send code.
	When you get the code: Enter it. Tap Confirm. Follow instructions on the remaining screens to finish setting up your account.

Troubleshooting
	I entered my mobile number incorrectly. Tap Edit phone number. Re-enter your mobile number. Follow onscreen instructions to continue.
	I didn’t get a code. Confirm that your phone number is correct. Tap Resend code.

What’s the benefit of using my mobile number to create my account?

If you use your mobile number, you don’t have to leave the app to check your email for a verification code. This makes the process faster, so you can start using your Dexcom Continuous Glucose Monitor (CGM) more quickly.

Do my mobile number country code and my country of residence have to match?

No, you have the flexibility to enter any mobile number you have access to. You aren’t limited to using a mobile number with a country code that matches your country of residence.

If I create an account with my mobile number, will I get marketing or promotional text messages from Dexcom?

Dexcom will send account-related text messages only. We’ll ask for your explicit consent before sending any marketing or promotional text messages.

Are all customers required to share their mobile number?

No, outside the US, Dexcom asks for a mobile number ONLY if you choose to verify your account via text message. If you live outside the US and create your account using your email, you won’t be asked for a mobile number.

Does signing up with my mobile number affect how I log in?

Yes. If you sign up with your mobile number, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

Log in with your mobile number

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On the log in screen:

Tap the circle next to Mobile phone.
Choose your country and enter your mobile number.
Tap Next.

On the next screen:

Enter your password.
Tap Log in.

On the log in screen:

Tap the circle next to Mobile phone.
Choose your country and enter your mobile number.
Tap Next.

On the next screen:

Enter your password.
Tap Log in.

I’m creating my account using my mobile number. Why are you also asking for my email address?

Dexcom sends out important educational and support information covering your first 10 days with your new CGM system. So even if you’re using your mobile number to create and verify your account, Dexcom asks for your email address and sends an email verification. Please verify your email as soon as possible, so we can get you the information you need to use your system safely and effectively.

Can all Dexcom users log in with their mobile number?

No. You can’t log in with your mobile number unless you used it to create and verify your Dexcom account. You can log in with your mobile number if all the following are true:

You are above legal age.
You created a new Dexcom account after May 2023.
You verified your account with a text message sent to your mobile number.

I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?

No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.

Do I have to put the sensor code in every time I start a new sensor?

Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

How do I know which Dexcom receiver I have?

The two Dexcom receivers have different hardware, which makes it easy to tell them apart.

en us dexcom g6 receiver 110 mgdl front zoomed?qlt=default&fmt=auto medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

Dexcom G6 Touchscreen Receiver

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NEW Dexcom G6/G7 Receiver

^{Please note that images are not to scale.}

The Dexcom G6 Touchscreen Receiver can not be upgraded to G7.

The New Dexcom G6 Receiver can be upgraded from G6 to G7.

Please reference Dexcom G6 Touchscreen Receiver user guide here.

Please reference new Dexcom G6 Receiver user guide here.

Please reference new Dexcom G7 Receiver user guide here.

How does the Urgent Low Soon alert work?

The Urgent Low Soon alert can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL), which helps give them time to take appropriate action before an event occurs.

What are the main differences between Dexcom G7 and Dexcom G6?

New features with Dexcom G7

Dexcom G6 features included with Dexcom G7

60% smaller, all-in-one, discreet^# wearable, easier to use with fewer components
30-minute sensor warm up, the fastest of any CGM on the market**
12-hour grace period to replace finished sensors for a more seamless transition between sessions
Redesigned and simplified mobile app with Dexcom Clarity integration^{††,‡‡}
Improved alert settings for enhanced discretion
Redesigned optional receiver^¶¶ that is smaller with a more vibrant, easier to read display
Indicated for wear on the back of the upper arm for ages 2 years and older or the upper buttocks for ages 2-6 years.
Smaller plastic components and packaging, resulting in less waste than Dexcom G6¹

No fingersticks/finger pricks,^§ scanning or calibration
Real-time glucose readings sent automatically every 5 minutes to a compatible display device^†
Capable of Integration with the world’s largest connected CGM ecosystem¹ (including Apple Watch, Garmin, and other digital health apps)
Remote monitoring, enabling users to share glucose data with up to 10 Followers^¶
Proven Dexcom accuracy and performance⁴
Only CGM to offer a predictive low alert that can recognize potentially dangerous hypoglycemic incidents before they occur

§Fingersticks required for diabetes treatment decisions if symptoms or expectations do not match readings.

¶¶ Medicare coverage requires use of receiver

*Smart device, sold separately, required to display readings on watch. †Compatible smart devices sold separately. For a list of compatible devices, visit dexcom.com/compatibility. ‡Dexcom G7 can complete warmup within 30 minutes, whereas other CGM brands require up to an hour or longer. ||Results obtained with a prior generation Dexcom CGM System. ¶Separate Follow app and internet connection required. Users should always confirm readings on the Dexcom G6 app or receiver before making treatment decisions. #Compared to a prior generation Dexcom CGM System. **Dexcom G7 can complete warmup within 30 minutes, whereas other CGM brands require up to an hour or longer. ††Healthcare providers can register for Dexcom Clarity at clarity.dexcom.com/professional/ registration. ‡‡An internet connection is required for patients to send their glucose data to Dexcom Clarity via a compatible smart device: dexcom.com/compatibility. Healthcare providers will only be able to view a patient’s glucose data if the patient elects to share it with them through Dexcom Clarity. §§Comparison of NPS scores of Dexcom, Abbott, and Medtronic, Seagrove Survey 2021 Patient Perspectives.

1 Dexcom, data on file, 2022.
2 Beck, RW, et al. JAMA. 2017;317(4):371-378.
3 Welsh JB, et al. J Diabetes Sci Technol. Jun 13 2022:19322968221099879.
4 Dexcom G7 CGM System User Guide. 2022.
5 Managed Markets Insights & Technology, LLC. MMIT Analytics, June 2022.
6 dQ&A US Q1 2021 Diabetes Connections Patient Panel Report. 2021;69-72.

How do Dexcom CGM sensors work with my body?

Continuous Glucose Monitoring (CGM) systems track glucose levels throughout the day. When used, a tiny sensor wire is inserted just underneath a person’s skin using an automatic applicator. An adhesive patch holds the CGM sensor housing in place, so the sensor can measure glucose readings in interstitial fluid throughout the day and night. A small, reusable transmitter connects to the sensor wire and sends real-time readings wirelessly to a receiver, so that the user can view glucose information. Some systems also allow compatible smart devices to work with the CGM system app as display devices. Then, the receiver or compatible smart device* is able to display real-time glucose levels and historical trends. The CGM receiver and/or compatible smart device can also be set to send custom alerts to the user when certain glucose thresholds are reached.

*To view a list of compatible smart devices, visit dexcom.com/compatibility.

What is the A1C test?

The A1C test, also known as a glycohemoglobin or hemoglobin (Hb) A1C test, tells you how well you are managing your diabetes by measuring your average blood glucose (sugar) control for the few months prior to the blood test. Normal A1C is between 4% and 6% for a person who does not have diabetes. Your doctor can provide you with your ideal A1C target. A higher A1C increases the risk of complications, including heart attacks, strokes, neuropathy and more, so keeping your blood glucose and A1C in your target range helps lower your risk of complications.

Source:
https://www.joslin.org/patient-care/diabetes-education/diabetes-learning-center/a1c-test

What is type 1 diabetes?

Type 1 diabetes (T1D) is an autoimmune disease that occurs when the body’s own immune system mistakenly destroys insulin-producing cells in the pancreas. Without insulin, cells throughout the body cannot take up energy from glucose, which leads to health complications such as high blood sugar (hyperglycemia), low blood sugar (hypoglycemia), and long-term damage to nerves, vision, and vital organs.

Although T1D typically appears during childhood or adolescence, anyone can be at risk. According to the American Diabetes Association, more than 1.25 million Americans are living with T1D and 40,000 will be newly diagnosed each year.

Unfortunately, there is currently no cure or methods of prevention for type 1 diabetes.

Sources:

https://www.jdrf.org/t1d-resources/about/facts/

https://www.jdrf.org/t1d-resources/about/

http://www.diabetes.org/diabetes-basics/statistics/

Can type 2 diabetes be prevented?

Although type 2 diabetes is not totally preventable, making healthy lifestyle decisions like dietary changes, increased exercise, and weight loss can help lower your chances of developing it. Those choices can also help prevent further health complications in people with type 2 diabetes and can also help slow or stop the progress of prediabetes. Here are some tips for lifestyle changes:

Eat healthy foods like fruit, vegetables, and whole grains. These are lower in fat and calories, and higher in fiber than other foods.
Aim for a minimum of 30 minutes of exercise every day, with activities like fast walking, bicycling, or swimming laps.
Lose extra body weight (7% loss) if overweight to help decrease your risk of diabetes. This can also increase your energy level, improve your self-esteem, and keep your heart heathy.

Source:
https://www.mayoclinic.org/diseases-conditions/type-2-diabetes/symptoms-causes/syc-20351193

Is type 1 diabetes genetic?

Researchers are still investigating what causes the onset of type 1 diabetes (T1D). While genetics and family history contribute to your predisposition to developing T1D, an external environmental trigger is also needed to initiate the disease.

There are 20-40 gene markers linked to T1D. In most cases, people with diabetes inherit these genetic risk factors from both parents. However, genes aren’t the only cause of T1D. Consider identical twins with identical genes—the American Diabetes Association reports that when one twin has T1D, the other will only contract it up to 50% of the time.

Cold weather and lack of sunshine may be a contributing factor to T1D. Cases of T1D tend to arise most often in autumn and winter. Furthermore, the incidence of T1D tends to increase in people who live farther away from the equator.

Early diet may also be related. Fewer cases of T1D arise in children who were breastfed as babies and waited until later years to eat solid foods.

Some viruses may activate T1D in someone who is susceptible. A virus that has only mild effects on most people may trigger type 1 diabetes in others.

Sources:

http://www.diabetes.org/diabetes-basics/genetics-of-diabetes.html

https://dlife.com/type-1-diabetes-genetic-hereditary-causes-treatment/

https://www.mayoclinic.org/diseases-conditions/type-1-diabetes/symptomscauses/ syc-20353011

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4038357/

What is a fasting blood sugar or fasting glucose level?

A fasting blood sugar (FBS) level is the result of a blood sample taken after a patient fasts for at least eight hours. A normal fasting blood sugar level for someone without diabetes is less than 100 mg/dL, or HbA1C below 5.7%.

Prediabetes is a fasting blood sugar level from 100 to 125 mg/dL, or HbA1C of 5.7%-6.4%. Diabetes is a fasting blood sugar level of 126 mg/dL and above, or HbA1C of 6.5% or higher.

Source:
https://www.mayoclinic.org

What are the signs and symptoms of diabetes?

Signs and symptoms of type 1 and type 2 diabetes can include increased thirst and urination, increased appetite, loss of weight, fatigue, change in vision, frequent infection, and patches of darkened skin.

Type 2 diabetes occurs when a person has blood glucose (sugar) levels that are higher than normal and their body does not use insulin properly. Causes include genetics and environment and can also include being overweight, but not all patients with type 2 diabetes are overweight.

Source:
http://www.mayoclinic.org

What is a normal fasting blood glucose for a person with diabetes?

According to the American Diabetes Association (ADA) guidelines, patients with diabetes should strive to achieve fasting blood glucose levels below 131 mg/dL, and levels following meals below 180 mg/dL. Ideally, patients with diabetes can bring their blood glucose levels as close to normal as possible with lifestyle changes and medication. ADA guidelines recommend HbA1C levels below 7%, or an average blood glucose level below 154 mg/dL.

Sources:
http://www.mayoclinic.org, https://www.health.harvard.edu

What is hypoglycemia?

Hypoglycemia is low blood sugar (glucose). The National Institute of Health suggests this is a level of 70 milligrams per deciliter (mg/dL) or fewer, but ranges of when hypoglycemia symptoms occur vary with every individual. Hypoglycemia can bring on symptoms of shakiness, nervousness, sweating, and hunger. In more severe episodes, an individual may appear intoxicated–with slurred or incoherent speech, impaired motor function, and/or forgetfulness. If left untreated, hypoglycemia can induce a coma.

Hypoglycemic episodes can occur when people with diabetes take too much insulin without food, when they exert too much physical activity, or when they drink alcohol. If a person has had diabetes for a long time, they can also develop hypoglycemic unawareness, or the inability to sense low blood sugar levels. Regularly monitoring blood glucose levels, taking insulin doses according to physician instructions, and not skipping meals can help prevent hypoglycemic episodes.

Sources:
http://www.diabetes.org/living-with-diabetes/treatment-and-care/blood-glucose-control/hypoglycemia-low-blood.html
https://www.mayoclinic.org/diseases-conditions/hypoglycemia/symptoms-causes/syc- 20373685

What are the main symptoms of type 1 diabetes?

Symptoms related to type 1 diabetes (T1D) build over time or come on suddenly, sometimes within just a few weeks when the disease reaches a critical point. Some signs can include:

Frequent urination
Increased thirst
Increased hunger/appetite
Dry mouth
Itchy or dry skin
Unexplained weight loss
Yeast infections
Irritability and other mood changes
Extreme fatigue and weakness
Vision changes or blurred vision

T1D is a condition in which the pancreas is unable to produce insulin – the hormone that enables your cells to extract energy from the food you eat. Without insulin to properly process sugars from food, excess glucose can accumulate in your blood. Your kidneys may prompt frequent urination to clear the excess glucose. More water is then needed to then stave off dehydration, so excessive thirst, dry mouth and dry skin can occur.

Hunger pangs can be a result of your body craving energy. Since cells are unable to properly take in energy in the form of glucose, your body calls for more food to compensate. Even though you may be eating more as a person with type 1 diabetes, you may still lose weight because your body begins to burn fat and muscle to find the energy it needs to function. Since your cells are deprived of energy, you may feel tired and weak.

High levels of glucose can cause the lens of your eye to change shape, creating blurry vision. Over the course of time, it can also damage blood vessels on the retina, which leads to the appearance of floaters or even total vision loss.

Excess glucose in the blood also affects blood flow to the cells and tissues, especially to the extremities. This can create complications like slow-healing wounds, infections, and nerve damage.

Talk to your doctor about blood tests to confirm if you have diabetes.

Sources:
http://www.diabetes.org/diabetes-basics/symptoms/signs-and-symptoms-of-type- 1_adults.html
https://www.mayoclinic.org/diseases-conditions/type-1-diabetes/symptoms-causes/syc- 20353011
https://dlife.com/type-1-diabetes-symptoms-signs/
https://www.aao.org/eye-health/tips-prevention/diabetes

Is diabetes a disease?

Diabetes mellitus is a group of diseases that are characterized by abnormally high blood glucose levels, resulting from defects in insulin secretion, insulin action, or both. Mechanistically, type 1 diabetes (T1D) results from immune-mediated, pancreatic β-cell destruction and type 2 diabetes (T2D) is generally multifactorial, resulting from increasing insulin resistance, diminishing insulin production (relative or absolute), and impairments in glucose metabolism. While type 2 diabetes is strongly correlated with obesity, not all patients with type 2 diabetes are overweight.

Source:
https://www.mayoclinic.org/diseases-conditions/diabetes/symptoms-causes/syc-20371444

What are the benefits of continuous glucose monitoring (CGM)?

A continuous glucose monitoring (CGM) system offers individuals with type 1 or type 2 diabetes around-the-clock glucose readings with fewer fingersticks–or, depending on the CGM product you choose, none at all.^*,† This level of timely feedback from glucose monitors can help users make more informed treatment decisions that may help reduce their A1C levels.¹

Advantages of Continuous Glucose Monitors

Whether you treat your diabetes with multiple daily injections or an insulin pump, you can expect wide-ranging health and convenience benefits from using a CGM device. The benefits of using the Dexcom CGM system include the following:

More insight than using a meter alone

Unlike a single reading from a blood glucose meter, a CGM provides real-time, dynamic information about the speed and direction (trending higher or lower) of your glucose levels.

Improved glycemic control

Having continuous feedback on diet, exercise, and insulin requirements from a CGM can help you make more informed treatment decisions. This awareness can lead to tighter glycemic control than using a blood glucose meter alone.²

Fast, proactive response

The Dexcom CGM systems take glucose readings every 5 minutes and allows you to set customizable thresholds with alerts when your readings are out of target range. This means you could know that you are out of range before you begin to feel symptoms, and you can proactively respond.

Fewer fingersticks

CGM devices use a tiny sensor to measure glucose levels just beneath the skin. The sensor connects to a transmitter, which wirelessly transmits readings to a receiver or a compatible smart device.‡ At any time, you can see your glucose reading with just a glance.

Fewer worries

Hear from real Dexcom users about the feelings of freedom and control they have using continuous glucose monitoring systems.

1 Beck RW, Riddlesworth T, Ruedy K, et al. Effect of Continuous Glucose Monitoring on Glycemic Control in Adults With Type 1 Diabetes Using Insulin Injections: The DIAMOND Randomized Clinical Trial. JAMA. 2017;317(4):371-378. doi:10.1001/jama.2016.19975.
2 Pettus J, Price DA, Edelman SV. How Patients with Type 1 Diabetes Translate Continuous Glucose Monitoring Data into Diabetes Management Decisions. Endocr Pract. 2015; 1-25.
*Fingersticks required when symptoms or expectations do not match CGM readings.
†Available with the Dexcom G6 CGM System.
‡To view a list of compatible smart devices, visit dexcom.com/compatibility

How does Dexcom G6 compare to my blood glucose meter in terms of accuracy?

Dexcom CGM systems provide much more information for users than traditional Self-Monitoring of Blood Glucose (SMBG) does. For Dexcom G6 users, the expected level of accuracy is based on comparisons to fingerstick results–which require careful consideration of timing and technique consistency when drawing blooding glucose values.

For a more detailed explanation, please review this guide.

What are the symptoms of type 2 diabetes?

The most common symptoms of type 2 diabetes (T2D) are:

Increased thirst
Frequent urination
Increased hunger/appetite
Unexplained weight loss
Fatigue, or a feeling of being run-down and tired
Rapid breathing
Blurred vision
Dry, itchy skin
A headache
Tingling or burning pain in the feet, legs, hands or other parts of the body
High blood pressure
Mood swings
Irritability, depression
Frequent or recurring infections, such as urinary tract infections, yeast infections and skin infections
Slow healing of cuts and bruises

Symptoms of T2D are very similar to symptoms of type 1 diabetes (T1D). However, T2D symptoms often come on more gradually; not everyone with T2D will display signs of having the disease. Blood tests are needed to confirm diabetes.

Source:
https://www.mayoclinic.org/diseases-conditions/type-2-diabetes/symptoms-causes/syc-20351193
https://dlife.com/type-2-diabetes/

Do I need to use my receiver?

Medicare requires the use of the receiver for their patients. For all other payers, the patient has the choice of what device to view their numbers. Users can also view their numbers on both their phone* and receiver if they choose.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

With G7 launching, will Dexcom discontinue G6?

As with all previous generations of Dexcom CGM, Dexcom G6 will eventually be discontinued. Until then, G6 will still be available, and we are working closely with all our partners to transition users from G6 to G7 as smoothly and as efficiently as possible.

How do I log into Dexcom Clarity?

You must have a Dexcom account to use Dexcom Clarity. You must use the same Dexcom account for all your Dexcom devices. Do not create a duplicate Dexcom account or your data will not be found. If you are unsure if you have an account, try to recover the login. You already have a Dexcom account if you:

Use the Dexcom CGM app
Upload your Dexcom receiver to Dexcom Clarity at home

You can reset your Dexcom username and password if needed. Please do not create a second Dexcom account.

How do I get to Dexcom Clarity?

See Our Dexcom G6 Videos

Go to clarity.dexcom.com from an internet browser with internet connection. Review Clarity’s list of computer and internet configurations if needed.

Dexcom Clarity app is available from the app store of smart devices.

Download the Dexcom Clarity app

Click the links below to download the Dexcom Clarity app to your compatible smart device. For a list of compatible devices  click here.

Download on GooglePlay 

Download on the App Store

What are the computer and internet configurations for Dexcom Clarity?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

It is recommended that you use an appropriate firewall program and an anti-virus program on your computer to protect against viruses, malware and unauthorized access to and use of your computer and the information stored, processed, and transmitted by it.

Dexcom Clarity supports the following system configurations:

Windows 8, or 10

1.3 GHz processor, 1 GB free RAM, and 100 MB free disk space
Microsoft .NET Framework 4.6.1 or greater, full version
Display resolution of 1024 x 768 pixels or greater
Chrome, Firefox, or Internet Explorer 11 run in desktop mode or Microsoft Edge
USB 2.0+ port or better to connect the USB cable to upload data from the optional Dexcom receiver

Mac OSX 10.14 or 10.15

2.3 GHz processor and 4 GB free RAM with 100 MB free disk space
Display resolution of 1280 x 800 pixels or greater
Chrome, Firefox for Mac OSX, or Safari 12, 13, and 14
USB 2.0+ port or better to connect the USB cable to upload from the optional Dexcom receiver

Optional computer configurations:

A PDF reader for viewing, saving, and printing reports
A printer for printing reports
An Excel spreadsheet viewer for exported data

To run Dexcom Clarity, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:

dexcom.com (and all subdomains) on port 443
agent.mydiabetesdata.com with DNS loopback support to 127.0.0.1

To run the Dexcom Clarity Uploader, your network must allow the following outbound network traffic:

*.dexcom.com (and all subdomains) on port 443

How can I customize Dexcom Clarity?

Use Settings to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system.

How far back can I access my data in Dexcom Clarity?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

Does Dexcom Clarity have information about my receiver or smart device?

Under the Devices section of Dexcom Clarity’s Overview report you will find the alert settings and last uploads for the CGM systems used. Device settings are for your reference and are separate from Dexcom Clarity settings. This information can only be found on the web version of Dexcom Clarity at clarity.dexcom.com

Is Dexcom Clarity compatible with all Dexcom CGM System platforms?

Yes.

How do I know when Dexcom Clarity has been updated?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner’s link to read the release notes. If the Dexcom Uploader software is updated, the notification banner posts 2 weeks before the release.

For app releases, read the Dexcom Clarity What’s New description from your smartphone’s app store.

How can I send reports to my clinic using the Dexcom Clarity app?

Dexcom Clarity app generates PDF reports for 2, 7, 14, 30, or 90 days. You can select any or all of the available reports to view, save, print, or email.

To view reports:

Tap Reports.
Tap 2, 7, 14, 30 or 90 days.
Tap the reports you want to view.
Tap Tap view Reports.

Use the icons at the top to save, print, or email reports.

Can I generate all Dexcom Clarity reports from the Dexcom Clarity app?

Yes, you can generate PDFs for all Dexcom Clarity reports to view, save, print, or email.

How are metrics calculated in Dexcom Clarity?

See how metrics are calculated in Dexcom Clarity in the Glossary.

How does Dexcom Clarity get my data?

The smartphone system sends data to the Dexcom server, where that data is made available for reports. To receive this data, the smartphone needs to be connected to the internet and have the Dexcom Mobile CGM app running.

The Dexcom receiver requires connection to a computer to upload the data periodically. If you use a smartphone part of the time and a receiver part of the time, then Dexcom Clarity needs data from both to provide accurate statistics.

It is possible to use both a smartphone and a receiver to provide CGM data.

Will events entered into my Dexcom receiver or Dexcom CGM app show in Dexcom Clarity?

If you enter events such as carbs or exercise on both your receiver and your smart device, then both the receiver and the smart device must be uploaded to Dexcom Clarity to show complete data and accurate statistics.

How can I keep my Dexcom sensor adhered for the full 10 days?

This is a summary of a clinical article published by clinicians independent from Dexcom based on their knowledge and experience.* Dexcom has not tested these approaches nor do we endorse these specific approaches. For detailed step-by-step instructions on how to use your Dexcom Continuous Glucose Monitoring (CGM) System, please refer to your user guide.

Are you a swimmer, runner, or do you just have trouble with your sensor staying on? These adhesives and professional tips may help. Remember, what works best for one person may not work well for everyone. You may need to try several different products or methods to figure out what works best for you.

Liquid Adhesive Agents

Liquid adhesive agents can be used with the sensor adhesive patch^1,2. Suggestions when using liquid adhesive agents are to:

Create an empty oval on the skin with the liquid adhesive product. Let skin adhesive dry. Insert sensor on clean skin in center of oval.
Or you may also soak the liquid adhesive into tape after placement on your body

Product	Advantages	Professional tips
No-Sting skin Prep (Smith&Nephew)	-Provides barrier protection	– Comes in wipes or liquid – Not as strong as Skin Tac or Mastisol
Skin Tac^tm(Torbot)	– Provides barrier protection – Higher adhesive properties than Skin Prep – Latex-free, hypoallergenic, nonrubber adhesive	– Comes in wipes or liquid – Consider use of reciprocal removal product – Tac Away
Mastisol^® Liquid Adhesive (Eloquest)	– Higher adhesive properties than Skin Prep or Skin Tac	– Comes in liquid, swabs, or single use vials – Consider use of reciprocal removal product -Detachol

Adhesive Patches or Tapes

Additional adhesive patches or tape can be applied over the sensor adhesive patch1,2. Suggestions when using adhesive patches or tapes are to:

Cut a hole in the adhesive patch or tape to fit over transmitter
Cut the adhesive patch or tape into strips to use ‘‘picture frame’’ technique around sensor adhesive patch^1,3

Product	Advantages	Professional tips
IV3000 (Smith&Nephew)	– Thin transparent film – May cause fewer reactions than Tegaderm	– May also be used as a barrier when placed under sensor tape – Not breathable, may peel with sweating or if water gets under
Tegaderm HP (HP stands for ‘‘Holding Power’’)	– Thin transparent film – May adhere more strongly than standard Tegaderm	– Not breathable, may peel with sweating or if water gets under
Hypafix^®	– Thicker, fabric-like adhesive than transparent films – Can be cut to size – Excellent adhesion even when wet	– Excellent staying power and thickness – May cause less trauma to skin upon removal²
Opsite™/Opsite Flexifit™ (Smith&Nephew)	– Breathable, transparent film with moderate permeability	– Can come as precut patches or in a roll
Blenderm™ (3M)	– Clear plastic hypoallergenic tape	– Comes in a tape roll, best used as a supplement to counteract peeling patch
Transpore™ Surgical Tape	– Clear, porous, plastic hypoallergenic tape	– Comes in a tape roll, best used as a supplement to counteract peeling patch
Kinesiology tape: RockTape^® KT Tape	– Comes in a roll for custom cutting – Gentle on skin with mild stretch	– Similar material to RockaDex and GrifGrips
Cloth-like patches: GrifGrips^® RockaDex Simpatch™	– Precut for CGM – Flexible and breathable – Excellent adhesion even when wet – Bright colors and shapes	– Similar materials to kinesiology tapes and may be stretched or cut to fit a variety of devices and body shapes
Nonadhesive wraps: Coban Ace Bands4Life	– If you are unable to tolerate additional adhesive, wraps may help keep your sensor in place	– Wrap loosely, do not compress skin with elastic wraps – Remove during nighttime to avoid tissue compression – Consider for short-term use—during sports, activity, etc.

^{*This paper was based on: Messer L. , & Beatson C., Preserving Skin Integrity with Chronic Diabetes Technology & Therapeutics Volume 20, Supplement 2, 2018.}

^{1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.}

^{2. Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751.}

^{3. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62.}

^{Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at https://www. dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If your glucose alerts and readings from the G6 do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency.}

Dexcom G7 FAQs

Can Dexcom G7 CGM be worn during pregnancy?

Yes, Dexcom G7 can be worn during pregnancy for all types of diabetes (type 1, type 2, or gestational).

Does Dexcom G7 have a sensor code?

Dexcom G7 is factory calibrated. Unlike G6 sensors, the G7 sensors are pre-programmed with the factory calibration setting so you don’t need to enter a sensor code. However, you will still need to enter the 4-digit pairing code provided on the body of each new G7 applicator to pair a sensor to your compatible smart device* or receiver.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Will my Dexcom G7 app work if the app is closed?

You should never close or quit the Dexcom G7 app.

To get your glucose readings and alerts—or to share with your followers†,‡—the app must run in the background.

Open the app by tapping its icon. Safely leave the app by using the Home button; on newer iPhones without a Home button, swipe up to navigate to the Home screen. This will allow the app to run in the background.

Who Is Dexcom G7 CGM for?

Dexcom G7 is for patients two years and older with any type of diabetes including type 1, type 2, or gestational diabetes.

What is the Dexcom G7 Continuous Glucose Monitoring System?

Dexcom G7 offers a better way to help people gain greater control of their diabetes, so they can more confidently manage it each day. Its low-profile, all-in-one wearable sensor warms up faster than any other CGM on the market,^‡ sending real-time glucose readings automatically to a compatible smart device† or Dexcom receiver, no fingersticks§ required. Dexcom G7 also offers a suite of customizable alerts that can warn of high or low glucose levels and help you spend more time in range.^||,2,3 Industry-leading remote monitoring and reporting capabilities also allow users to stay connected with their loved ones and care teams anytime, anywhere.^¶

§Fingersticks required for diabetes treatment decisions if symptoms or expectations do not match readings.

||Results obtained with a prior generation Dexcom CGM System.¶Separate Follow app and internet connection required. Users should always confirm readings on the Dexcom G6 app or receiver before making treatment decisions.

Why does the Dexcom G7 app ask for Location Permission when used on Android smartphones?*

The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission, so we can connect and communicate continuously with the Dexcom G7 sensor. While this permission can be used to share location data, Dexcom does not use it in this way.

*Compatible smart devices sold separately. To view a list of compatible smart devices, dexcom.com/compatibility

Can I wear Dexcom G7 through airport security or while flying?

At security checkpoints

You can wear your Dexcom G7 sensor when going through walk-through metal detectors and Advanced Imaging Technology (AIT) body scanners. Alternatively, you may ask for hand-wanding or a full-body pat-down and visual inspection. Ask for visual inspection of any part of your Dexcom G7 in the baggage scanning machine.

Most security check points require you to temporarily give up your smart device* and receiver.

Dexcom G7 is safe to go through luggage scanning and will not affect product performance. To help you prepare for airport security checks and screening procedures for air travel, review any relevant airport websites and travel updates before your trip.

On the plane

To use your Dexcom G7 app or receiver to get sensor glucose information while on the plane, follow these instructions:

App: Switch smartphone to airplane mode. Keep the app running.
Receiver: Keep receiver on

Contact your airline for their policies. Always follow instructions from the airplane crew while on the plane.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Why does the Dexcom G7 app ask for my location?

The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.

After you install the app, it will remember your information and not ask to check again. So you can travel to other countries, start new sensors, and update the app while traveling.

If you’ve moved to a different country since creating your account and saving your country of residence, you must create a new account. For example, if you set up a Dexcom account while living in United States, and have since moved to the United Kingdom, you must create a new account with the UK as your country of residence.

If you have trouble with the location check, please contact your local technical support.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Can I get Dexcom G7 wet?

The Dexcom G7 sensor is waterproof up to 8 feet (2.4 meters).^* You can also get the sensor wet while bathing, showering, or swimming. The Dexcom G7 receiver is not waterproof but is splash resistant.

If you’re in or near water, your compatible display device† may need to be closer than 20 feet (6 meters) to get sensor readings.

If you’re in water, you may not get sensor readings until you get out. The patch stays on longer if kept dry.

^*The Dexcom G7 sensor is waterproof and may be submerged under eight feet of water for up to 24 hours without failure when properly installed.
^†Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

How do you insert your Dexcom G7 sensor?

How to insert your Dexcom G7 sensor

See Our Dexcom G7 Videos

How to apply your overpatch

See Our Dexcom G7 Videos

I am currently using Dexcom G7 and I would like to use an insulin pump. Can i use an insulin pump with Dexcom G7?

If you were prescribed G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6. Healthcare Providers should continue to prescribe G6 for patients seeking (or using) automated insulin delivery systems until G7 is compatible with their preferred AID system of choice.

What are the recommended Dexcom G7 Android smartphone settings?

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Your smartphone settings can prevent the Dexcom G7 app from working optimally. Your smartphone settings may prevent notifications or may override alert volumes or functions. Learn more about the settings we recommend and how to check them.

The location of each setting may be different based on your Android OS version. Please refer to your smart device’s instructions for detailed information.* Not sure which Android OS version you’re on? Find your device’s OS version within the About section of your smartphone’s Settings.

Focus Mode

Focus Mode disables apps when it is on. Using Focus Mode with the Dexcom G7 app may prevent you from getting sensor readings and alerts.

How to turn Focus Mode off

Go to your Android smartphone’s Settings
Find Digital Wellbeing
Turn off Focus Mode, or confirm that the Dexcom G7 app is not on the Distracting Apps list

App Pause

The App Pause setting temporarily disables apps. Using App Pause with the Dexcom G7 app stops all alerts and sensor readings.

How to exit App Pause

Long press the Dexcom G7 app icon on the desktop or in the app drawer
Tap the pause button to edit App Pause

Battery Saver Mode

Battery Saver Mode disables the background data. When it is on, your alerts may be delayed. If you’re using the Share feature of your Dexcom G7 app, information sent to designated followers using the Dexcom Follow app†,‡ may also be delayed.

How to turn Battery Saver Mode off

Go to your Android smartphone’s Settings
Tap Battery and Device care
Tap Battery
Turn off Battery Saver Mode, or choose the highest battery performance available

Adaptive Battery

The adaptive battery setting can sometimes prevent the Dexcom G7 app from running in the background when you don’t have the app open and displayed. If the Dexcom G7 app is not running in the background, you won’t get alerts.

How to turn Adaptive Battery off

Go to your Android smartphone’s settings
Tap Battery and Device care
Tap Battery
Tap More battery settings
Turn Adaptive Battery off

Battery Optimizing

Battery Optimizing prevents the Dexcom G7 app from running in the background when you don’t have the app open and displayed on your smartphone screen. When it is on for the app, your alerts may be delayed. If you’re using the Share feature of your Dexcom G7 app, information sent to designated followers using the Dexcom Follow app^†,‡ may also be delayed. Turn off Battery Optimizing for the app.

How to turn Battery Optimizing off

Go to your Android smartphone’s Settings
Tap Apps
Tap the 3 vertical dots on the top right side of the screen
Choose Special Access
Tap Battery Optimalization
Tap the filter and select All
Find the Dexcom G7 app
Turn It off for the Dexcom G7 app

Optimized Battery Charging

The optimized battery charging setting can cause apps to shut down during the time that the phone Is charging. When the Dexcom G7 app Is shut down, you will not get any notifications or alerts.

How to turn Optimized Battery Charging off

Go to your Android smartphone’s settings
Tap Battery
Tap Battery Health
Turn Optimized Battery Charging off

Device Bluetooth

The Dexcom G7 app uses Bluetooth to connect with your sensor. You must keep your device’s Bluetooth turned on to get sensor readings and alerts. It is also good practice to delete old Dexcom G7 sensors from your device’s Bluetooth list.

Note: Dexcom G7 sensors connect, send data, and disconnect every 5 minutes. The pairing in Bluetooth for your current Dexcom G7 sensor will likely say “not connected” and is expected.

How to turn Bluetooth on

Go to your Android smartphone’s Settings, find Bluetooth, and turn it on.

How to remove an old sensor from your smartphone’s Bluetooth connections

Before inserting a new sensor, remove old sensors from your phone’s list of Bluetooth connections. There may be more than one sensor listed because your phone saves each sensor as a new device in the Bluetooth connections list.

Go to your Android smartphone settings > Bluetooth
Find your used sensor in the list of paired devices
- Tip: All Dexcom G7 sensor names start with DXCM
Tap Settings to see details about the connection
Tap Unpair

Location

Location must be turned on to use Bluetooth. Android requires you to give the Dexcom G7 app location permission all the time to use Bluetooth. If you don’t, you won’t get alerts or sensor readings. Dexcom does not use this permission to track your location.

How to turn Location Permission on

Go to your Android smartphone’s settings
Confirm device Location is on
Find Dexcom G7 in Apps
Tap Location Permission
Tap Allow All the Time

Nearby Device Permission

On Android 12 and above, you must allow Nearby Device Permission for the Dexcom G7 app to work. This permission is needed for the app to access your smartphone’s Bluetooth.

How to turn Nearby Device Permission on

Go to your Android smartphone’s settings
Find Dexcom G7 in Apps
Tap Notification
Turn on Notification

Notifications Permission

Notifications allow you to receive alerts on your smartphone. If notifications for the Dexcom G7 app are off, you won’t get alerts.

How to turn Notifications on

Go to Android smartphone’s settings
Choose Dexcom G7
Turn Notifications on.

Background Restrictions

Background Restrictions prevent the Dexcom G7 app from running in the background when you don’t have the app open and displayed on your smartphone screen. When it is on for the app, you won’t get alerts and sensor readings while the app is running in the background. Turn off Background Restrictions for the app.

How to turn Background Restrictions off

Go to your Android smartphone’s settings
Tap on Battery and Device care
Tap on Background usage limits
Turn “unused apps to sleep” off

Do Not Disturb (DND) Permission

The Do Not Disturb Permission ensures you get important Dexcom G7 alerts, like the Urgent Low Soon alert, even when you put your smartphone in the most restrictive Do Not Disturb mode. You must allow the Do Not Disturb Permission for the app to work.

How to turn the DND Permission on

Follow the in-app instructions or

Go to your Android smartphone’s Settings
Find DND Permission or DND Access,
Choose the Dexcom G7,
Tap Allow DND
Tap Allow

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility †Separate Dexcom Follow app required. Internet connectivity required for data sharing. Followers should always confirm readings on the Dexcom G7 app or receiver before making treatment decisions.‡Followers must have compatible smart devices to use the Dexcom Follow app: dexcom.com/compatibility

How do I customize Dexcom G7 CGM alert settings?

Go to Profile > Alerts to customize each alert. The Low Alert screen below shows some settings you can change:

App: Level, Sound/Vibrate, and Snooze

Receiver: Level and Snooze

mgdl g7 low alert medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

g7 low alert on medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

When adjusting the Level setting, think about what sensor reading makes you respond. Set your alert level at that number.

For example, if you don’t respond until your sensor reading is 65 mg/dL but your Low Alert is at 80 mg/dL, you’re getting alerts you don’t use. Set your Low Alert level to 65 mg/dL so you only get it when it matters to you.

What are the recommended Dexcom G7 iPhone settings?

*Compatible smart devices sold separately. To view a list of compatible smart devices, dexcom.com/compatibility

The location of each setting may be different based on your iOS version. Please refer to your smart device instructions for detailed information.* Not sure which iOS version you’re on? Find your device’s iOS version within the About section of your smartphone’s Settings.

Screen Time

The Screen Time features Downtime and App Limits options can temporarily disable apps. If you set time limits for the Dexcom G7 app, you may not open the app or get alerts or sensor readings outside of those specified time limits.

How to add Dexcom G7 to Allowed Apps

Go to your iPhone’s Settings
Tap Screen Time
Turn off Downtime and App Limits, or add the Dexcom G7 app to the Always Allowed app list

Do Not Disturb

Do Not Disturb silences all alerts except for the Urgent Low Soon and important technical alerts. If any of your Dexcom G7 alerts are set to Sound, they should override your smartphone settings so that you can hear these alerts.

How to turn Do Not Disturb off

Go to your iPhone’s Settings
Tap on Do Not Disturb
Turn it off

To allow Dexcom G7 alerts to sound during Do Not Disturb:

Open your Dexcom G7 app
Tap Profile
Tap Alerts
Choose “Sound” within each alert.

Low Power Mode

Low Power Mode may prevent the Dexcom G7 app from running in the background when you don’t have the app open and displayed on your smartphone screen. When Low Power Mode is on, alerts may be delayed. If you’re using the Share feature of the Dexcom G7 app, information sent to designated followers using the Dexcom Follow app†,^‡ may also be delayed.

How to turn Low Power Mode off

Go to your iPhone’s Settings
Tap Battery
Turn off Low Power Mode

Optimized Battery Charging

The optimized battery charging setting can cause apps to shut down during the time that the phone Is charging. When the Dexcom G7 app Is shut down, you will not get any notifications or alerts.

How to turn Optimized Battery Charging off

Go to your iPhone smartphone’s settings
Tap on Battery
Tap on Battery Health
Turn Optimized Battery Charging off

Device Bluetooth

Your Dexcom G7 app uses Bluetooth to connect with your transmitter. You must keep your smartphone’s Bluetooth turned on to get alerts and sensor readings. It is also good practice to delete old Dexcom G7 sensors and/or Dexcom G6 transmitters from your device’s Bluetooth list. (Note) Dexcom G7 sensors connect, send data, and disconnect every 5 minutes. The pairing in Bluetooth for your current Dexcom G7 sensor will likely say “not connected” and is expected.

How to turn Bluetooth on

Go to iPhone Settings
Find Bluetooth
Turn it on

How to remove old sensors from Bluetooth connections

Go to iPhone’s Settings > Bluetooth
Find your used sensor in the list of devices
Tips:a. Bluetooth shows all sensors as Not Connected
b. All Dexcom G7 Dexcom sensor names start with DXCM
Tap i to see details about the connection
Tap Forget This Device

Apple requires you to give the Dexcom G7 app permission to use Bluetooth. You must keep the Bluetooth Permission turned on for the Dexcom G7 app to work.

How to turn Bluetooth Permission on

Go to Settings
Tap on Dexcom G7
Turn Bluetooth on

Notifications Permission

Notifications let you get alerts on your smartphone. If notifications for the Dexcom G7 app are off, you won’t get any alerts. Allow notifications for the Dexcom G7 app to work. On iOS 15 and above, do not add the Dexcom G7 app to Scheduled Summary.

How to turn Notifications on

Go to your iPhone’s Settings
Tap Dexcom G7
Tap Notifications
Turn on Notifications

Critical Alerts

Critical Alerts should always play a sound and appear on your lock screen when your smartphone notifications are off, muted, or on Do Not Disturb. Critical Alerts include Urgent Low Soon and Sensor Failure.

How to turn Critical Alerts on

Go to your iPhone’s Settings
Tap Dexcom G7
Tap Notifications
Turn on Allow Critical Alerts

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility
†Separate Dexcom Follow app required. Internet connectivity required for data sharing. Followers should always confirm readings on the Dexcom G7 app or receiver before making treatment decisions.

‡Followers must have compatible smart devices to use the Dexcom Follow app: https://www.dexcom.com/compatibility

What are Quiet Modes on Dexcom G7 CGM?

Quiet Modes allow you to quickly change your alerts to be more discreet by overriding each alert’s Sound/Vibrate setting.

You still see alerts on your phone’s lock screen and in the app. A banner with the stop time shows at the top of your screen when you use Quiet Modes.

What components are required with Dexcom G7 CGM System?

The new Dexcom G7 CGM System requires sensors, sensor overpatch, and a compatible display device. If you use a compatible smart device,* you will need to download the new Dexcom G7 app. An optional receiver is available as well.

*Compatible smart devices sold separately. To view a list of compatible devices, visit dexcom.com/compatibility

**Use overpatch as instructed.

How do you install the Dexcom G7 Apple Widget?

To install the Dexcom G7 Apple Widget, you must first update your Dexcom G7 App to version 1.7.0 or later via the App Store. To install the Dexcom G7 Apple Widget, you must first update your Dexcom G7 App to version 1.7.0 or later via the App Store.

To add the Dexcom G7 widget to your home screen, follow these steps:

From the Home Screen, touch and hold a widget or an empty area until the apps jiggle.
Tap the Add button in the upper-left corner.
Select the Dexcom widget, then tap Add Widget.
Done.

^{*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility}

To add the Dexcom G7 widget to your Today View screen, follow these steps:

. Swipe right from the Home Screen or Lock Screen.
Touch and hold a widget or an empty area in Today View until the apps jiggle.
Tap the Add button in the upper-left corner.
Select the Dexcom G7 widget, then choose from three widget sizes.
Tap Add Widget, then tap Done.

For step-by-step visuals on how to add a widget to your iPhone’s lock screen or home screen visit the Apple instruction page for widgets HERE.

How does the Dexcom G7 Apple Widget work?

The Dexcom G7 Apple widget lets you see your glucose numbers on your lock screen or home screen without opening the app.

For the widget to work, your G7 app must still be running in the background when you don’t have the app displayed.

en us g7 faq apple widget medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

^{*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility}

Why is the Dexcom G7 Apple Widget displaying “—” and not my glucose number?

The widget changes for different situations, such as these:

“ —”: Displays where there’s no sensor reading available. The operating system limits the number of times a widget can be updated each day. When the widget hasn’t updated as expected, it will show ”—” instead of a sensor reading and there will be a gap in the trend graph.

No Alerts banner and “—”: Displays when there’s an alert that prevents you from seeing a sensor reading, such as Signal Loss. There will be a gap in the trend graph.

To open the G7 app, just tap the widget. This will direct you right to the Dexcom G7 App to get your glucose reading when the widget is showing “—“.

Will Dexcom Clarity work with Dexcom G7?

Yes, Dexcom G7 works with Dexcom Clarity. Users who used Dexcom Clarity with Dexcom G6 do not need to register again. The G7 app also conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights. Learn more about Dexcom Clarity here.

How do I stop my Dexcom G7 app from sounding every 5 minutes?

When you get an alert, your first priority is to resolve it by making a treatment decision or fixing a system issue.

Afterwards, acknowledge the alert on your display device by tapping OK. Until you acknowledge the alert, it will sound every 5 minutes. You can also acknowledge an alert from your Lock screen by following these instructions:

iPhone

Option 1: From the Lock screen, touch and hold the notification until OK appears. Tap OK to acknowledge the alert.

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Option 2: Tap the Lock screen notification to open the app. From the app, tap OK on the alert to acknowledge it.

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Android

Option 1: If your notification has an OK button, tap OK to acknowledge the alert.

Option 2: If your notification doesn’t have an OK button, pull down on the notification and tap OK to acknowledge the alert.

Option 3: Tap the notification (not the OK button) to open the app. Then tap OK to acknowledge the alert.

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Where can I insert my Dexcom G7 sensor?

Dexcom G7 sensors may be inserted on the back of the upper arm (indicated for users ages 2 years and older) or the upper buttocks (ages 2-6 years old). Our research shows that back of the upper arm wear results in optimal performance*. Sensor placement is important, and you should change your insertion site with each sensor. Using the same site too often might not allow the skin to heal, causing scarring or skin irritation. Be sure to use the overpatch included with your G7 sensor; this will help ensure your sensor will remain in place for the duration of the wear session.

See Our Dexcom G7 Videos

Choose a site:

At least 3 inches (8 centimeters) from any insulin pump infusion set or injection site
Away from waistbands, scarring, tattoos, irritation, and bones
Unlikely to be bumped, pushed, or laid on while sleeping

Follow the Dexcom G7 product instructions. If you have any questions regarding sensor insertion, placement, or otherwise, please refer to the Dexcom G7 product instructions for additional information.

Applying your sensor

Applying the overpatch

What information is shown on Dexcom G7 Clarity Card?

The G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights. In the clarity card you will find:

Your average glucose for the past 3, 7, 14, 30, or 90 days
Your Glucose Management Indicator or GMI
Your Time in Range

Learn more about Dexcom Clarity here.

g7 clarity summary medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

*Healthcare providers can register for Dexcom Clarity at clarity.dexcom.com/professional/registration. †An internet connection is required for users to send their glucose data to Dexcom Clarity via a compatible smart device: https://www.dexcom.com/compatibility. Healthcare providers will only be able to view a user’s glucose data if the user elects to share it with them through Dexcom Clarity.

How do I share my Dexcom G7 glucose data with followers?

Dexcom Share is a feature within the Dexcom G7 app that allows for remote monitoring. One person (the Sharer) may share their CGM data with up to 10 designated individuals (the Followers).

To set up the Share feature in the Dexcom G7 app, go to Connections > Share and follow the onscreen instructions. Always make treatment decisions using the primary Dexcom G7 app, not the Dexcom Follow app.

I am experiencing skin irritation with Dexcom G7, what can I do?

The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive, like the previous G6 patch. The only difference in the adhesive is a slight change in the formulation. Both adhesive formulations passed irritation testing, allow for 10-day wear, and contain no latex.

If you continue to experience skin irritation, the following link provides additional directions and options that can be reviewed with your healthcare provider to find the best solution for you: https://www.dexcom.com/en-us/faqs/sensitive-skin. General techniques to remove the adhesive patch as well as residue from a previous patch can be found at www.dexcom.com/faqs/removal-techniques. We would also like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at: https://www.dexcom.com/priority-support.

How long can I wear the Dexcom G7 CGM sensor?

The Dexcom G7 sensor is indicated to be worn for up to 10 days, with a 12-hour grace period at the end.

What are the main differences between Dexcom G7 and Dexcom G6?

New features with Dexcom G7

Dexcom G6 features included with Dexcom G7

60% smaller, all-in-one, discreet^# wearable, easier to use with fewer components
30-minute sensor warm up, the fastest of any CGM on the market**
12-hour grace period to replace finished sensors for a more seamless transition between sessions
Redesigned and simplified mobile app with Dexcom Clarity integration^{††,‡‡}
Improved alert settings for enhanced discretion
Redesigned optional receiver^¶¶ that is smaller with a more vibrant, easier to read display
Indicated for wear on the back of the upper arm for ages 2 years and older or the upper buttocks for ages 2-6 years.
Smaller plastic components and packaging, resulting in less waste than Dexcom G6¹

No fingersticks/finger pricks,^§ scanning or calibration
Real-time glucose readings sent automatically every 5 minutes to a compatible display device^†
Capable of Integration with the world’s largest connected CGM ecosystem¹ (including Apple Watch, Garmin, and other digital health apps)
Remote monitoring, enabling users to share glucose data with up to 10 Followers^¶
Proven Dexcom accuracy and performance⁴
Only CGM to offer a predictive low alert that can recognize potentially dangerous hypoglycemic incidents before they occur

§Fingersticks required for diabetes treatment decisions if symptoms or expectations do not match readings.

¶¶ Medicare coverage requires use of receiver

What smart devices* are compatible with Dexcom G7?

Dexcom G7 is compatible with the latest Apple iPhones and many popular Android devices. We are regularly adding more devices, so please visit https://www.dexcom.com/compatibility for the latest list.

For those whose smart device is not currently compatible with Dexcom G7, we encourage users to take advantage of the newly redesigned G7 receiver that is smaller, with a more vibrant, easier to read display.

*Compatible smart devices are sold separately. For a list of compatible smart devices, visit dexcom.com/compatibility

Are there Apple Watch complications for Dexcom G7?

The G7 app includes an Apple Watch app. Use the watch app to get your current glucose value, trend, and a 1, 3, or 6 hour graph of past readings. Swipe the screen to move back and forth between different views.

If the watch app didn’t install automatically, manually install it by going to the watch app on your phone. To quickly access the G7 app from your watch, add it to the dock or add a watchface complication. Tap the complication to open the app.

You can choose from two watchface complications, available on select watch faces.

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Look for new complications in G7 soon!

You must connect your Apple Watch with your compatible iPhone to get alerts and notifications on your watch. The watch communicates with the iPhone, not the Dexcom G7 sensor, so if your iPhone is out of range, you won’t get updated glucose information on your watch. For example, if you have your watch on and you go out, but leave your iPhone at home, your watch won’t get updated glucose information.

*Compatible smart devices sold separately. To view a list of compatible devices, visit dexcom.com/compatibility

What events can be tracked in the Dexcom G7 app?

In the app, you can track insulin doses, meals, activity, and blood glucose (BG) meter values. Track events anytime, as they occur or up to 30 days later. You can also delete events.

You can also use the event logging feature to calibrate. You can’t edit, delete, or enter past calibrations.

What events can be tracked in the Dexcom G7 receiver?

In the receiver, you can track insulin doses, food, and BG meter values. You can also edit and delete events.

You can also calibrate using the receiver events menu. You can’t edit, delete, or enter past calibrations.

How do I log events in the Dexcom G7 CGM app?

To add an event:

1) Tap + in the Glucose or History tabs.

2) Tap the event you want to add and follow the instructions on the screen.

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To edit or delete an event you logged:

1) Go to the History tab.

2) Select the event you want to edit or delete and follow the instructions on the screen.

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Does the Dexcom Follow app work with Dexcom G7?

Yes, the Dexcom Follow app* works the same way as it did with the Dexcom G6 app on compatible smart devices.^‡

New Followers – If you’re a Follower, you don’t need to have the Dexcom G7 app on your smartphone. You only need to download the Dexcom Follow app from the Apple App Store or Google Play Store.

Existing Followers – There is no need to download the Dexcom Follow app again if it’s already installed on your smartphone. When a Dexcom G6 user who uses the Share feature of their Dexcom G6 app upgrades to Dexcom G7 and the Dexcom G7 app, existing Followers come with them. Followers should be able to continue monitoring their Sharer with no extra steps.

*Separate Dexcom Follow app required. Internet connectivity required for data sharing. Followers should always confirm readings on the Dexcom G7 app or receiver before making treatment decisions.

†Followers must have compatible smart devices to use the Dexcom Follow app: https://www.dexcom.com/compatibility

‡Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

Dexcom G7 has new alert sounds and sound options.

The new Quiet Mode allows users to override phone settings:

Quiet Mode (Vibrate): When this setting is enabled, all Dexcom G7 CGM System alerts will vibrate only.

Quiet Mode Exceptions: Urgent Low Soon and technical alerts will still escalate to sound if not acknowledged.

Vibrate: All alerts vibrate but won’t sound. You can set vibrate mode for up to 6 hours or indefinitely.

Vibrate Exceptions: Your smartphone vibrate setting must be on for the alerts to vibrate. For more information, go to:
- For iPhone: Settings > G7 iPhone Safety and tap Complete guide to Dexcom iPhone Settings
- For Android: Settings > G7 Android Safety and tap Complete guide to Dexcom Android Settings

In the app, Urgent Low and the following alerts act differently; if you don’t acknowledge them, they will add sound: App Bluetooth is Off, App is Closed, App Location is Off, App Stopped: Phone Storage Full, App Stopped Working, Phone Bluetooth is Off, Phone Location is Off, Replace Sensor Now, and Sensor Failed.

Quiet Mode (Silence All): This setting can be enabled for up to 6 hours, allowing total silence when it is needed. When this setting is enabled, all Dexcom G7 alerts will be silent, and the user will not hear sounds or feel vibrations related to any alerts. However, visual alerts will still be displayed on the user’s compatible display device. Users should check their display device frequently to avoid missing a low or high event. A banner with the stop time shows at the top of your screen when you use these modes.

The Dexcom G7 Alert Profile replaces the Alert Schedule from Dexcom G6. The Alert Profile allows users to customize a second group of alerts, which can be used in two ways:

You can switch between them manually
You can set up a schedule to switch between alerts automatically; for example, to set different alert schedules for daytime and nighttime.

In addition, you can now customize a Delay 1st Alert setting for your High Alert. Turn it on to delay your first alert until your sensor reading is at or past the alert setting for a while. You choose how long—for example, if you set Delay 1st Alert to 20 minutes for your High Alert, your glucose must be at or above your high alert level for 20 minutes before you get the alert.

Do I need to use my receiver with Dexcom G7 CGM?

You have the option to use only the Dexcom G7 app on a compatible smart device, * only the receiver, or both at the same time.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

¶¶ Medicare coverage requires use of receiver

How do I adjust the timing of my Dexcom G7 High Alert?

Bothered by High Alerts after you eat, even though you took insulin? Talk to your healthcare provider about using the Delay 1st High Alert feature in Profile > Alerts > High. Use it to avoid getting an alert until your glucose has been high for a few hours, or long enough for the insulin to have worked.

Can I use Dexcom G6 components with my Dexcom G7?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM app, sensors, nor receiver. If you would like to use a compatible smart device* with the Dexcom G7 sensor, you will need to download the new Dexcom G7 app. The Dexcom G7 CGM system will work with existing versions of the Clarity and Follow apps.

Download the G7 App for iOS

Download the G7 App for Android

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Why am I getting Signal Loss when using Dexcom G7?

The Signal Loss Alert occurs when your display device* temporarily stops getting glucose readings from your Dexcom G7 sensor. Your last sensor reading will show on your display device for 10.5 minutes, if a new reading does not come in after that time, your display goes to —, indicating that there has not been a reading. After that, your display screen will show the Signal Loss error message.

Your display device may be too far from your sensor or there may be something, such as a wall or water, interfering with your sensor and your display device. Smartphone settings, like certain battery optimization options (see Battery Optimization settings in the recommended iPhone or Android phone settings) can also cause Signal Loss. The Dexcom G7 sensor only sends glucose readings by Bluetooth for a short period of time once every 5 minutes, so once you correct the issue, it can still take a while to see a new glucose value.

How do I stop repeated alerts when using Dexcom G7 CGM?

Insulin and food both take time to work. Avoid getting repeated alerts while you wait. To do so, go into the alert settings and turn off the Snooze feature.

Why is my trend arrow missing when using Dexcom G7?

The trend arrow tells you the speed and direction of your glucose level. There are times that the Dexcom G7 sensor may be temporarily unable to accurately measure this and will not show trend arrow on your display device. When this happens, make sure to use your blood glucose meter to make diabetes treatment decisions.

Where can I see past events logged on the Dexcom G7 receiver?

You can see the events you’ve tracked on your display device. On the receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.

After you upload your receiver data to the Dexcom Clarity app or website, your events will be in your Clarity reports. Go to the Dexcom Clarity appendix for more information.

Where can I see past events logged in the Dexcom G7 app?

You can see the events you’ve tracked on your display device.
In the app, navigate to the History tab, and you’ll see a list of the events logged in the last 3 days.

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Events you have logged in your G7 app will be available in your Dexcom Clarity reports when your data is updated from your Dexcom G7 device.

Why can’t I press the applicator button when inserting Dexcom G7?

Press the applicator more firmly against your skin before pushing the button. You can’t press the applicator button until you push the applicator so firmly against your skin that the clear safety guard pushes in. Then the button activates, and you can press it to insert the sensor.

If after following these steps, the applicator button still does not activate, please submit a Product Support Request form

See Our Dexcom G7 Videos – How To Insert The Sensor

How do I set my alerts to vibrate when using Dexcom G7 CGM?

When the Vibrate Quiet Mode is enabled, all Dexcom G7 alerts will vibrate. You can set Vibrate mode for up to 6 hours or indefinitely. The Urgent Low Soon and technical alerts will still escalate to sound if not acknowledged.

Smartphone App:

To activate the Vibrate Quiet Mode in your G7 app:

Go to Profile > Alerts > Show Quiet Modes
Toggle Vibrate to turn it on
Select how long the Quiet Mode will last
Tap Activate
Authenticate if prompted

Your smartphone vibrate setting must be on for the alerts to vibrate. For more information, go to:

iOS

Settings > G7 iPhone Safety and tap Complete Guide to Dexcom iPhone Settings

Android

Settings > G7 Android Safety and tap Complete Guide to Dexcom Android Settings

Note: Urgent Low and technical alerts act differently; if you don’t acknowledge them, they will sound.

G7 Receiver:

To activate the Vibrate Quiet Mode in the receiver:

Navigate to Menu > Settings > Alert Sounds > Alert Sounds
Select Vibrate Only

How do I log events on the receiver when using Dexcom G7 CGM?

To add an event:

Go to Menu > Events
Select the event you want to add and follow the instructions on the screen.

To edit or delete an event you logged:

Go to Menu > Events > Event Log
Scroll to the event you want to edit or delete, select Next, and follow the instructions on the screen.

How do I log BG meter values or calibrations* on the Dexcom G7 receiver?

To log a BG meter value or calibrate:

On the receiver, go to Menu > Events > Blood Glucose
Select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration.
Follow onscreen instructions.

*Please note: Your sensor readings come from different fluids than your BG meter values, so the two usually won’t match. Neither number is as accurate as the lab test your healthcare provider performs. For more information on accuracy and calibrating your Dexcom G7, refer to the Accuracy and Calibration section of the Dexcom G7 User Guide.

How do I log BG meter values or calibrations* in the Dexcom G7 app?

To log a BG meter value or calibrate:

In the app, tap + in the Glucose or History tabs
Select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration.
Follow onscreen instructions.

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible. Please reach out to the pump company for the most current launch timelines.

How can I use events to manage my glucose levels with Dexcom G7 CGM?

Dexcom G7 gives you a graph that shows where your glucose has been. Event logging can help you understand why your glucose changed. For example, what happened to your glucose level when you took a walk after breakfast? Discuss your reflections with your healthcare provider to learn more ways to manage your blood glucose.

Will updating my smart phone affect how I can use my Dexcom G7?

Before upgrading your smart phone or its operating system, check dexcom.com/compatibility. Automatic Dexcom G7 app and/or smartphone operating system updates can change settings or shut down the Dexcom app, so always update your smart phone manually and verify the correct device settings afterward.

To turn off automatic updates:

Navigate to your phone’s settings
Tap “General”
Tap “Software Updates”
Turn Automatic Updates “Off”

My phone is compatible with Dexcom G6, will it also work with Dexcom G7?

The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; however, there are some differences between the systems. Some of the newest Android phones are still being tested and will be added as they pass our testing. Some of the older Android phones will not be added for Dexcom G7 as we prioritize adding new phones as quickly as possible.

Please visit https://www.dexcom.com/compatibility for the latest list of compatible devices.

What is the difference between Power Off and Stop Sensor Session on the Dexcom G7 receiver?

The Power Off option powers down the receiver and acts as an on/off button, temporarily turning off all communication between your Dexcom G7 sensor and receiver during a sensor session. You won’t get sensor glucose readings during this time, and using the Power Off option won’t extend the life of your sensor. If you use the Power Off option, you can turn your receiver back on by holding down the right button with a circle on it (the Select button) for 3-5 seconds. Give the receiver at least 10 minutes for it to display a reading after it turns back on.

The Stop Sensor Session option ends a sensor session. After activating this option, you will not get sensor glucose readings. If you want to continue getting glucose readings, you must insert and pair a new sensor.

Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?

We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis. When an OS you’re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Your current Dexcom app version may continue to work, but you won’t be able to get future app updates until you update your OS to the new required minimum OS. Not all OS updates will be compatible with the Dexcom G7 app right away, if possible, keep your smart devices Automatic Updates turned off to avoid automatically updating to an unsupported Operating System

Users can reference https://www.dexcom.com/compatibility for supported OS information.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Why has the indicated age range to wear the sensor on the upper buttocks changed in Dexcom G7 compared to Dexcom G6?

Children ages 2-6 years old can wear the Dexcom G7 sensor on the upper buttocks. To support the accuracy and effectiveness data submitted for Dexcom G7, we enrolled subjects ages 2-6 years for upper buttocks wear location. The subjects 7 years and older wore only on the arm in this study.

What can I do to keep the G7 adhesive patch from peeling off my body?

Follow the insertion instructions carefully and be sure to use the sensor overpatch included with your G7 sensor. Here are some tips that may help you keep your sensor on for the entire sensor session.

Site preparation

Site: Sensor site should be flat, clean, and completely dry before you insert the sensor. There should be some fat under the skin at the sensor site.
Extra adhesive: Put additional adhesive on the patch before applying the overpatch and let dry.
Placement: The patch stays on best when it’s not where your skin folds
Avoid hair: Apply the patch to areas without a lot of hair. If needed, shave the site with electric clippers.
Old adhesive: Remove any adhesive residue from previous sensors. Consider using a body oil or adhesive remover for skin (such as Uni-solve, Detachol, or Tac Away).

Patch care

Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and apply the overpatch.
Look in a mirror while positioning the applicator or applying your overpatch.
The longer you keep it dry and sweat-free in the first 12 hours, the longer it may stick to your skin
When it gets wet, gently pat it dry as soon as you can
If it peels off your skin, trim the peeled parts and put on medical tape.

See Our Dexcom G7 Videos – How to apply your overpatch

How do I start a new sensor?

See Our Dexcom G7 Videos – How To Insert The Sensor

You must end the Dexcom G7 sensor session or grace period before you start a new sensor. You can end it in one of two ways:

Automatically, when the grace period ends (you’ll get an alert letting you know)
Manually, before the grace period ends

Automatically: End sensor when grace period ends

At the end of the grace period, you’ll get the Start New Sensor alert:

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Manually: End sensor before grace period ends

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Is G7 Continuous Glucose Monitor indicated for pediatric patients?

Yes, Dexcom G7 Continuous Glucose Monitoring (CGM) system is indicated for pediatric patients two years and older with any type of diabetes.

Why is G7 only indicated for arm wear when G6 could be worn on the abdomen?

The G7 sensors are indicated for use on back of upper arms because, during testing, users who wore it there had optimal system performance.

If I am replacing my compatible smart device,* what will I need to do with G7?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to:

Copy the Dexcom G7 pairing code from your old smartphone’s Dexcom G7 app under Connection > Sensor
Go into your old smartphone’s Bluetooth settings
Turn Bluetooth off
Wait at least 15 minutes before connecting your new smartphone to your Dexcom G7 sensor. Once your new smartphone is connected, install the Dexcom G7 app.
After it is installed, go into your new smartphone’s Bluetooth settings
Turn your Bluetooth off and on
Wait 15 minutes
Log into your Dexcom account and go through the app setup wizard
Enter the Dexcom G7 pairing code when prompted. You can find the pairing code on the sensor applicator, or in your old smartphone’s Dexcom G7 app under Connection > Sensor.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

What do I do if my G7 CGM values seem inaccurate?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy. For further support needed, you can also reach out to Dexcom 24 Hour Technical Support or the Dexcom CARE team for immediate assistance.

Global Technical Support – Product troubleshooting or replacement inquiries

1-844-607-8398
Available 24 hours a day; 7 days a week

Dexcom CARE – Dexcom CGM training, software downloads, and tutorials

1-888-738-3646
Monday – Friday 6 AM – 5 PM PST (All hours subject to change)

Can the G7 sensor be restarted after 10 days?

No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device* for up to 10 days with a 12-hour grace period at the end. After the grace period ends, you will need to replace your sensor to get glucose readings or alerts.

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

What does the “Bluetooth is off” alert mean on my G7 CGM?

The “Bluetooth is off” alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your display device. * Refer to your smart device guide to turn on your Bluetooth.

See Our Android and iPhone Settings FAQs

How do I share my G7 glucose data with the Apple Health app?

You can share your glucose data with Apple Health, a health and fitness tracking app included on Apple devices. Please note that Apple Health receives your Dexcom G7 information after a three-hour delay, not in real time.

To share glucose data with Apple Health:

Tap the Connections tab in the Dexcom G7 app
Tap Apple Health
Tap Activate to share
Tap the Blood Glucose switch on the Health Access screen
Tap Allow

What do I do with the applicator after use?

Dexcom recommends that users dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.

Can I wear my G6 and G7 at the same time?

No. Dexcom recommends using either Dexcom G6 or Dexcom G7, but not both simultaneously.

BG meter vs. G7 CGM reading

Have you ever wondered why your blood glucose (BG) meter and Dexcom G7 Continuous Glucose Monitor (CGM) reading are not the exact same number?

mgdl g7 video image medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

One explanation is that a BG meter measures glucose from the blood while Dexcom G7 measures interstitial fluid, so those numbers may be different. And, if your doctor did a lab test at the same time, the lab result may give a third number. The lab result is considered the most accurate number. Even if you wore two CGM sensors at the same time CGM sensor performance may vary slightly.

Other reasons there could be a difference between your BG meter and your Dexcom G7 are:

Hand cleanliness: Wash your hands with soap and water (not hand sanitizer) and dry them. Then test. Many inaccurate BG meter values are from hands not being washed thoroughly before testing.
Sensor’s first day: With newly inserted sensors, the differences between your BG meter and the Dexcom G7 reading may be greater. Generally, the numbers get closer over the first 24 hours.
Pressure on Dexcom G7: Sometimes when something is pressing on your sensor, for example, if you’re lying on it, it can affect your Dexcom G7 readings. Relieve the pressure and the numbers should get closer.
Glucose changing quickly: When your glucose is rapidly changing, it can be more difficult to compare your meter and Dexcom G7 because blood glucose changes a little before interstitial fluid glucose. The match should get closer when your glucose stabilizes.
Test strips: Make sure your test strips are stored as directed and not expired. Also, make sure to use enough blood on the test strip.

Calibrating vs. Comparing

Calibrating is when you take a fingerstick/finger prick and enter that BG reading into your Dexcom G7.

Comparing is when you take a fingerstick/finger prick and do not use it to calibrate, but rather for comparison and awareness. With Dexcom G7, you can choose to log blood glucose instead of calibrating.

You can log your BG meter value in the G7 app’s Glucose or History tabs. In the receiver, go to Menu > Event > Blood Glucose.

If your sensor readings are always much higher (or always much lower) than your BG meter values for several hours, consider calibrating.

Comparing

You can compare your BG meter and Dexcom G7 reading to see how closely the numbers match each other.

Use the table to find out how your BG meter compares to your Dexcom G7 reading. Follow these steps:

In the first column, find the BG meter value closest to yours.
In that row, check whether your Dexcom G7 reading fits into the range in the second column.

If it fits, treat using the number that best fits your symptoms, whether it’s from your Dexcom G7 or your BG meter. If it doesn’t fit, don’t treat with your Dexcom G7. Use your BG meter value instead.

mgdl g7 sensor reading chart medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

This table provides sensor readings that are within ± 20% of the BG meter value for BG meter values
≥70 mg/dL and within ± 20 mg/dL of the BG meter value for BG meter values <70 mg/dL.

iCGM accuracy is established by comparing to a lab analyzer YSI. Use this table as reference only.

Calibration
Calibrating your Dexcom G7 is optional. It can make the Dexcom G7 more accurate or less accurate compared to the lab result, but it should bring the Dexcom G7 readings closer to your meter value. When calibrating, make sure to:

Clean hands: Wash your hands with soap and water and dry them.

Enter within 5 minutes: Enter the calibration within 5 minutes of taking a fingerstick/finger prick.

Calibration Tips:

Pressure on sensor: If the sensor reading seems inaccurate because of pressure on the sensor, don’t calibrate. The sensor should recover on its own when the pressure is relieved.

Stable glucose: Calibration works best when your glucose is stable. Consider waiting to calibrate if your glucose is changing rapidly.

To calibrate your G7 using your BG meter (optional):

g7 calibration medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

When you calibrate your G7 using your BG meter, remember:

Calibrate in one display device: Calibrate in one display device, even if you use both the app and receiver.

Meter values: Only calibrate with BG meter values from 40 mg/dL to 400 mg/dL.

Calibration Not Used alert: If you get a Calibration Not Used alert, take another fingerstick/finger prick and calibrate again.

For further support, you can also reach out to Dexcom Technical Support or the Dexcom CARE team for immediate assistance.

Global Technical Support – Product troubleshooting inquiries

Skip the wait and submit a Product Support Request

1-844-607-8398
Available 24 hours a day; 7 days a week

Dexcom CARE – Dexcom CGM training, software downloads, and tutorials
1-888-738-3646
Monday – Friday 6 AM – 5 PM PST (All hours subject to change)

How should I respond to the G7 Signal Loss alert?

App Troubleshooting tips: (It will take up to 5 minutes for any of these to work.)

Turn Bluetooth off. Then turn it back on and leave it on.
Keep your display device within 6 meters of the sensor with nothing between them, including your body, walls, and water.
Keep your display device on the same side of your body as your sensor. Bluetooth works best when the sensor and display device are in sight of each other.
Keep the app open. Don’t swipe it closed.
Restart your phone and the app.

To help prevent signal loss:

Use recommended phone settings listed in the app at Profile > Phone Settings
Keep your phone battery charged to at least 20%
If Signal Loss continues for more than 30 minutes, contact technical support (in the app, go to Profile > Contact)

Receiver Troubleshooting tips: (It will take up to 5 minutes for any of these to work.)

Keep the receiver within 6 meters of your sensor with nothing between them, including your body, walls, and water.
Keep your receiver on the same side of your body as the sensor so they are in sight of each other.
Press a receiver button to wake it up and start a new connection attempt.

If Signal Loss continues for more than 30 minutes, contact technical support.

Global Technical Support – Product troubleshooting or replacement inquiries

1-844-607-8398

Available 24 hours a day; 7 days a week

My connected device doesn’t work with G7 yet, how do I get back on G6?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible.

If you were prescribed G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6. You can then fill the prescription through us, Medical by Baby’s On Broadway, your DME distributor.

Healthcare Providers should continue to prescribe G6 for patients seeking (or using) automated insulin delivery systems until G7 is compatible with their preferred AID system of choice.

How could I prevent nighttime lows with G7 earlier alerts?

Talk to your healthcare provider about setting these three alerts so you have more time to prevent your glucose from dropping too low:

Falling Fast: You can turn on this alert to let you know when your glucose is rapidly decreasing
Urgent Low Soon: Make sure this alert is on
Low Alert: Consider raising the level of your Low Alert settings to alert you before your levels go too low.

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How do I choose different sounds for my G7 CGM alerts?

To change the sound or vibration for an individual alert, follow the steps below in the app:

Go to Profile > Alerts
Tap the alert you want to change; if the alert isn’t already on, toggle it on
Tap Sound/Vibrate
Under Alert Sound, click the name of the current sound. You will be directed to a full list of sounds to choose from. Choose a sound.
Tap Back to save the new sound.

I am having a hard time with sensor insertion and overpatch application on the back of the arm. Does Dexcom have any recommendations?

Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and overpatch.

Insertion tips :

Look in a mirror while positioning the applicator or applying your overpatch.
Try reaching under and over your arm to find out which is more comfortable.
Press and hold applicator firmly against skin until clear safety guard is pushed in. Then push button on side of applicator.
Ask your healthcare provider for more tips.

See Our Dexcom G7 Videos – How to Insert the Sensor & Applying the Overpatch

Why can't I adjust my target range in the G7 Clarity Card for time in range settings?

Although you can change your target range in the Dexcom Clarity App and website, the G7 Clarity Card display defaults to the following recommended ranges from an international consensus:

Target Range: 70-180 mg/dL

Very High: Above 250 mg/dL

Very Low: Below 54 mg/dL

The target range default of 70-180 mg/dl may affect the calculations seen within the G7 Clarity Card and may differ from the customizable ranges you can set in the Dexcom Clarity App and website.

What does Calibration Not Used mean on my G7 CGM?

If you have entered a calibration, you may see Calibration Not Used in your History tab. This means that your Dexcom G7 sensor was not able to use the calibration you entered, so your glucose readings may not be aligned to your blood glucose (BG) meter.

If you see this message, give your sensor some time to adjust; then, try calibrating again in about an hour with a new fingerstick/finger prick. To get an accurate BG meter value, follow these steps:

Wash your hands with soap and water
Dry your hands
Take a fingerstick/finger prick

How do I turn off G7 CGM alerts that I don’t need?

You can turn off most alerts in their settings. The alerts you can’t turn off in their settings – Urgent Low and technical alerts (like Sensor Fail) – can be set to vibrate using Quiet Modes in the app or Alert Sounds on the receiver.

Do I have to turn on my G7 Critical Alerts if i have an iOS device?

If using an Apple smart device, you’ll need to enable Critical Alerts during the app onboarding process in order to use the Dexcom G7 app. Critical Alerts should always play a sound and appear on your lock screen when your smartphone notifications are off, muted, or on Do Not Disturb. Critical Alerts include Urgent Low and Sensor Fail.

If you turn off your Critical Alerts, you will be blocked from using the Dexcom G7 app until you turn them back on.

How to turn Critical Alerts back on:

Go to your smart device’s Settings
Tap Dexcom G7
Tap Notifications
Toggle Critical Alerts to turn them on

How do I set my alerts to Silence All?

This setting can be enabled for up to 6 hours, allowing total silence when it is needed. When this setting is enabled, all Dexcom G7 alerts will be silent, and the user will not hear sounds or feel vibrations related to any alerts.

Smartphone App:

To activate the Silence All Quiet Mode in your G7 app:

Go to Profile > Alerts > Show Quiet Modes
Toggle Silence All to turn it on
Select how long the Quiet Mode will last
Tap Activate
Authenticate if prompted

Why can't I adjust my target range in the G7 Clarity Card for time in range settings?

Although you can change your target range in the Dexcom Clarity App and website, the G7 Clarity Card display defaults to the following recommended ranges from an international consensus:

Target Range: 70-180 mg/dL

Very High: Above 250 mg/dL

Very Low: Below 54 mg/dL

The target range default of 70-180 mg/dl may affect the calculations seen within the G7 Clarity Card and may differ from the customizable ranges you can set in the Dexcom Clarity App and website.

Dexcom G6 FAQs

Is my Dexcom sensor accurate?

DEXCOM G6 CONTINUOUS GLUCOSE MONITORING SYSTEM (DEXCOM G6) READING AND METER VALUE

Whether you’re new to Dexcom or experienced, review product instructions before using the Dexcom G6. Keep using your BG meter to make treatment decisions until you know how Dexcom works for you. Your meter gives you one number, if you test twice (using the same or a different meter) it gives you another number, and your Dexcom G6 gives you a third. What do you do with all those numbers?

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The test

The test your doctor does is considered a more accurate glucose number than any products you use at home. Both meters and Dexcom G6 are compared to that doctor’s test to measure accuracy in clinical studies. They aren’t compared to each other. Because of this, the Dexcom G6 reading (G6 reading) and meter value are unlikely to be exactly the same number, but they should be close. Compare the meter and your Dexcom G6 to see how closely the numbers match each other: if your G6 reading and meter value are within what we call the 20 rule (also known as the %20/20 rule), they match closely.

The rule

To use the 20 rule follow these steps using the table below:

Look up your meter value in the green middle column.
The left G6 – column shows the low range for a G6 reading that’s a close match.
The right G6 + column shows the high range for a G6 reading that’s a close match.

For example, the orange highlighted row shows that if your meter value is 100 mg/dL, your G6 reading is a close match if it’s between 80 and 120 mg/dL.

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Good fingerstick practices

When using your meter, make sure:

Your test strips are stored as directed and not expired.
Your hands are clean for the fingerstick. Wash your hands thoroughly with soap and water (not hand gel) and dry them. Then test.

There are times when the numbers temporarily don’t match, but are likely to become closer over time. For example:

Sensor’s first day. With newly inserted sensors, the differences between your meter value and the G6 reading may be greater. Generally, the match gets closer over the first 24 hours.
Glucose changing quickly. When your glucose is changing quickly, it’s more difficult to compare numbers. The meter and Dexcom G6 measure glucose from different sources (blood and interstitial fluid), and blood glucose changes a little before interstitial fluid glucose. The match gets closer and easier to compare when your glucose stabilizes.
Pressure on sensor. When something is pressing on your sensor it can affect your G6 readings. The match should get closer after the pressure is relieved.

To determine what to do, watch your G6 readings over several hours. If the readings are always higher (or always lower) than your meter values and always outside the 20 rule, consider calibrating. Also consider calibrating if your Dexcom G6 and meter numbers don’t match and your expectations or symptoms fit the meter value, not the G6 reading.

Calibration

Calibrating your Dexcom G6 with your meter is never required. It can make the Dexcom G6 more accurate or less accurate compared to the lab result, but it should bring the G6 readings closer to the meter values.

When calibrating, make sure:

You enter the calibration within 5 minutes of taking a fingerstick.
You don’t calibrate during Sensor Error.

If you’d like, you can calculate the 20 rule on your own. The Dexcom G6 reading must be within:

20% of the meter value when the meter value is 80 mg/dL or higher
20 mg/dL of the meter value when the meter value is under 80 mg/dL

*Please note: the information listed here is applicable to Dexcom CGM users within the US only.

How do I replace my Dexcom G6 transmitter?

You will receive transmitter end of battery life alerts on your display device. You should use the transmitter until you receive the message to pair a new transmitter.

You will get a notification when a Dexcom G6 transmitter battery has died or the system detects a problem. When replacing your Dexcom G6 transmitter, follow the prompts shown on your display device in order. Insert your sensor or transmitter when you are prompted to do so on the display device.

To pair your new transmitter after you receive the “Replace Sensor & Transmitter Now” or “Pair New Transmitter” notification, follow the instructions in the images and videos below on how to pair a new transmitter and troubleshooting transmitter issues.

Pairing a new transmitter using your app

See Our Dexcom G6 Videos

Pair Automatically: Wait until your session comes to an end and tap the “pair” button when prompted by your app.

Pair Manually:

You can manually stop your transmitter and sensor by going to Settings > Transmitter > Pair New. You will be prompted to stop your sensor if your current sensor session is still active.

Then follow the onscreen prompts to pair your new sensor and transmitter.

en us g6 how to replace g6 transmitter faq pair sensor transmitter screen prompts?qlt=default&fmt=auto medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

Pairing a new transmitter using your receiver

Pair Automatically:

Wait until your session comes to an end and tap the “pair” button when prompted by your receiver.

Pair Manually:

If you don’t see Pair new transmitter, you must select Stop Sensor first

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Then follow the on-screen prompts to pair your new transmitter

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How to Replace Your Transmitter (App):

See Our Dexcom G6 Videos

How to Replace Your Transmitter (Receiver):

See Our Dexcom G6 Videos

Click here to view the Dexcom G6 User Guide for more information.

What are the best practices to minimize signal loss on my phone?

Review the following information to make sure that you continue to receive CGM readings when using a compatible smart device *:

Keep Bluetooth pairings in your phone to a minimum. (Note) Dexcom G6 transmitters connect, send data, and disconnect every 5 minutes. The pairing in Bluetooth will say “not connected” and is expected.

The Dexcom G6 app should never be closed. Keep any additional running apps to a minimum in the background. High-intensity apps, like mobile games or video sites, draw large amounts of processing power and may cause signal loss.

Keep your phone charged. If your phone goes into low power mode, that will turn off Bluetooth and cause connection issues with the Dexcom G6 app and transmitter.

Your phone settings can prevent the Dexcom G6 app from working.

For more information on minimizing signal loss, refer to the Dexcom G6 User Guide.

*To view a list of compatible smart devices, visit dexcom.com/compatibility

How should I go through airport security with Dexcom G6?

Dexcom G6 is designed to not impact your travel. You can go through metal detectors, be hand-wanded, and even keep your receiver on during your flight.

See Our Dexcom G6 Videos

Will using Dexcom G6 change my daily diabetes management routine?

If you’re already familiar with continuous glucose monitoring (CGM) systems the Dexcom G6 CGM System may or may not notably affect your day-to-day routine. However, you may benefit from the Dexcom G6 features that were designed for greater ease and convenience, such as:

The Dexcom G6 transmitter, which is slimmer and more discreet than that of previous models.
A redesigned auto applicator, which simplifies the sensor insertion process with a push of a button.
A sensor that is indicated for up to 10 days of use.

Unlike previous generations, the Dexcom G6 also stands out as the first real-time, integrated CGM (iCGM) requiring zero fingersticks* or scanning.

Even if you’ve never used a CGM system, you can benefit from the significant advantages that the Dexcom G6 offers compared to other glucose monitoring methods, like fingersticks with blood glucose meters.

How do I insert my Dexcom sensor?

Dexcom designed the Dexcom G6 CGM System sensor auto-applicator for easier, more consistent sensor insertions. We recommend viewing the Dexcom G6 Videos for a helpful demonstration of the sensor insertion and transmitter attachment process. The video is available in both English and Spanish.

Where can I insert my Dexcom G6 sensor?

Dexcom G6 sensors may be inserted on the abdomen (indicated for patients age 2 years and older) or the upper buttocks (ages 2-17 years). Sensor placement is important and you will want to change your insertion site with each sensor. Using the same site too often might not allow the skin to heal, causing scarring or skin irritation.

Choose a site:

At least 3 inches from any insulin pump infusion set or injection site
Away from waistbands, scarring, tattoos, irritation, and bones
Unlikely to be bumped, pushed, or laid on while sleeping

Follow the Dexcom G6 instructions for use. If you don’t, you could experience a severe low or high glucose event. If you have any questions regarding sensor insertion, placement, or otherwise, please refer to the Dexcom G6 User Guide for additional information.

Dexcom G6 – Inserting the Sensor and Attaching the Transmitter

See Our Dexcom G6 Videos

Is it painful to insert a Dexcom G6 sensor?

The Dexcom G6 auto applicator was designed for easier, more consistent sensor insertions. According to a survey of Dexcom G6 users, 84% reported that the initial sensor insertion was painless and 100% reported that the applicator was easy to use.

For study details, please reference the Dexcom G6 user guide.

What do I do if my Dexcom G6 sensor wire breaks off?

Don’t ignore broken or detached sensor wires. A sensor wire could remain under your skin. If this happens, please contact Dexcom’s 24/7 Technical Support at 1-844-607-8398.

If a Dexcom G6 sensor wire breaks off under your skin and you can’t see it, don’t try to remove it. Contact your healthcare provider immediately. You should also seek professional medical help if you experience symptoms of infection or inflammation (such as redness, swelling, or pain at the insertion site).

Follow the Dexcom G6 instructions to help avoid this from happening. If you don’t, you could miss a severe low or high glucose event.

How long can I wear the Dexcom G6 sensor?

Dexcom G6 sensor replacement frequency: A single Dexcom G6 sensor can be worn up to 10 days. For tips on keeping your sensor on for the full 10-day wear, please reference the sensor adhesive tips.

To learn more about how to change your Dexcom G6 sensor after 10 days of wear, see our Dexcom G6 videos.

How to Remove your sensor and transmitter

How to end a sensor session early:

Go to the main menu of the Dexcom G6 App, scroll to the bottom of the menu, select “Stop Sensor,” and select “Yes”. After ending the session, you will be taken to the home screen, where you will see a “New Sensor” option. Please follow the on-screen steps once you select “New Sensor”. If you need to end your sensor session early, such as for procedures where you can’t wear the sensor, please follow the above steps.

How to end a sensor session:

On the 10th day of your sensor session, you will receive a notification that your session is about to end. You will receive these notifications 24 hours, 6 hours, 2 hours, and 30 minutes prior to the official end of the sensor session. The session will end on its own to the exact hour and minute that the start sensor option was selected 10 days prior.

How to remove your Dexcom G6 sensor and transmitter:

When you remove your Dexcom G6 sensor, your transmitter will also come off. Remember that your transmitter is reusable; don’t throw it away until its battery has died. One transmitter has a battery life of 90 days, so you can use the same transmitter over a number of sensor sessions. You will receive notifications as the transmitter nears the end of its battery life.

Follow these easy steps:

STEP 1:

First, grab the edge of the adhesive patch, then peel the adhesive and transmitter up and away from your body like you’re removing a bandage.

STEP 2:

Next, to remove the transmitter from the holder, push down the lip of the transmitter holder and break open its wide end.

STEP 3:

Pull the transmitter out of the holder and keep it to use with your next sensor. You’ll reuse your transmitter for three months.

STEP 4:

Throw away patch, with the holder and sensor attached, following your local guidelines for disposal of blood-contacting components.

Start a new Dexcom G6 sensor session

After removing the Dexcom G6 sensor from your body and the transmitter from the transmitter holder, you’re ready to start a new sensor session. You won’t have to pair your transmitter to your compatible smart device;^* the transmitter will remain paired until the end of its battery life. However, you will need to enter a new sensor code, because the code is specific to each sensor.

Does the Dexcom G6 Continuous Glucose Monitoring (CGM) System require calibrations?

No. If you entered the sensor code during setup, there’s no need to calibrate. You can calibrate if you want, but the system doesn’t require it. The Dexcom G6 CGM System stands out as the first real-time, integrated CGM (iCGM) requiring zero fingersticks or calibrations. You must enter the unique Dexcom G6 sensor code that is printed on each sensor’s adhesive label during the startup period for no calibrations to be required.

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Exceptions to Consider:

If you don’t enter a sensor code, you will be prompted to manually calibrate your CGM using values obtained from a blood glucose meter and fingersticks. You will also be prompted to calibrate twice after sensor warmup before you will begin receiving Dexcom G6 readings. Then, you will be prompted to calibrate 12 hours later and once more at the 24-hour mark (another 12 hours later). For the rest of your 10-day session, you will be prompted to calibrate once every 24 hours.

If you receive a calibration notification outside of your scheduled calibrations, the system didn’t accept your most recent calibration or your meter value is very different from your G6 reading. You must calibrate immediately when the G6 notifies you. If you haven’t calibrated when notified, your G6 may not be accurate, so use your glucose meter to make treatment decisions until you calibrate your G6.

How Do I Calibrate?

Take a fingerstick with your meter, and enter the meter value into your display device. When taking a fingerstick, it’s important to do it correctly. Make sure you thoroughly wash and dry your hands right before. And remember: Always use your finger, never another site.

How long does the Dexcom G6 transmitter last?

The transmitter battery is good for 3 months. We recommend that you have your next transmitter in hand within 3 months of starting your previous transmitter.

If you haven’t received your final 10-day transmitter battery life warning, you can reuse the transmitter for your next session. Starting at 3 weeks before the end of its battery life, the warnings count down the transmitter battery life until it has only 10 days – one sensor session – left. If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and will see “Pair New Transmitter” instead.

Is Dexcom Clarity compatible with Dexcom G6?

Yes, Dexcom G6 is compatible with the Dexcom Clarity software. Patients will not need to register again, nor download a new Dexcom Clarity app, if they have an existing account. If you are already sharing your glucose data with your clinic, the clinic will not need to reconnect. For more information on Dexcom Clarity, please visit clarity.dexcom.com.

How do I share my Dexcom G6 glucose data with followers?

Dexcom Share is a feature within the Dexcom G6 app that allows you to share your glucose data with up to 10 designated persons (followers). Designated followers who download the Dexcom Follow app will then be able to remotely monitor your glucose data from their compatible smart devices.* Sharing is simple–just press the Share icon within the Dexcom G6 app and follow the onscreen instructions.

Dexcom G6 – Setting up Dexcom Share and Follow

See Our Dexcom G6 Videos

How do I enable the sharing of my glucose data from the Dexcom G6 app to the Apple Health app?

Apple Health is an app included in Apple devices with iOS 8 and higher. The user can enable the Dexcom G6 app to send glucose information to the Apple Health app. The Health app will display the Sharer’s glucose information with a three-hour delay. It will not display real-time glucose information. Follow these steps to enable the sharing of glucose data from the G6 app to the Health app on your iPhone, iPod touch or iPad:

Go to the menu in the G6 app
Choose Settings
Choose Health
Tap the Enable button to enable sharing CGM data with the Health app
Tap the slider for “Blood Glucose” on the health access screen

Press the “Done” button to return to the Dexcom G6 app.

Do I need to use my Dexcom receiver for my Dexcom Continuous Glucose Monitoring (CGM) System to work?

You have the flexibility to use only the Dexcom G6 app, only the Dexcom receiver, or both at the same time, depending on your diabetes management preferences.

For Medicare customers: Medicare does not cover Dexcom G6 CGM supplies that are used only with a smartphone or other mobile device. Here are some examples of how a Medicare patient may use a smart device with their Dexcom receiver:

A patient uses both a receiver and a smartphone throughout the day
A patient uses a receiver some days of the week and their smartphone other days of the week

CMS Policy

Coverage of CGM system supplies and accessories are available for those therapeutic CGM systems where the beneficiary uses a receiver classified as DME to display glucose data. There is no Medicare benefit for supplies used with equipment that is not classified as DME. However, Medicare coverage is available for the CGM system supplies and accessories if a non-DME device (smartphone, tablet, etc.) is used in conjunction with the durable CGM receiver. Coverage of CGM system supplies and accessories are available for those therapeutic CGM systems where the beneficiary uses a receiver classified as DME to display glucose data. If a beneficiary intends to never use the receiver as the display device, the supplies and accessories are not covered by Medicare.

Patients should reach out to 1-800-MEDICARE with any questions about the Medicare coverage requirements for Dexcom CGM.

What is a sensor code and why do I need one?

A sensor code allows you to use the Dexcom G6 CGM System without the need for fingersticks or calibrations.* When you start a new sensor, you must enter a code into your display device, as each sensor has its own code printed on the back of the adhesive patch.

Do not use a code from a different sensor or make up a code. If you do, your sensor will not work as well and could display inaccurate data. If you lose the sensor code, you may calibrate your Dexcom G6 using fingersticks. In the event that you do lose your sensor code, though, please see the FAQ below for further instruction.

* Fingersticks required for diabetes treatment decisions if symptoms or expectations do not match readings.

I lost my Dexcom sensor code. What do I do?

Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

Can I change my sensor early?

Yes. You can change a Dexcom G6 sensor earlier than 10 days. Just make sure to select “Stop Sensor” in your compatible smart device* or Dexcom receiver before removing the old sensor; this will help you to prevent issues with pairing your new sensor. After ending your previous sensor session, you should always see “New Sensor” shown on your display device. Tap “New Sensor” when you’re ready to insert and start a new sensor. When changing a sensor early, follow the prompts shown on your display device in order. Insert your sensor or transmitter when you are prompted to do so on your display device.

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For more information on how to end your sensor session early, please read the receiver instructions or app instructions.

*To view a list of compatible smart devices, visit dexcom.com/compatibility

Why isn't my transmitter working and/or why is my Dexcom CGM System telling me to pair a new transmitter?

Dexcom G6 transmitters are under a limited warranty for the first 90 days from activation provided that activation was within 5 months of the shipping date. You can find your transmitter activated date in the settings screen in your display device. If using a receiver device, go to Menu > Settings > Transmitter > Transmitter Info. If using the app, go to Settings > Transmitter. This will allow you to view the activated date. See image below for reference.

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Please reference the user guide for specific warranty information.

If your transmitter is more than 90 days old and not working, you must use a new transmitter. If your transmitter is less than 90 days from activation, contact Global Technical Support for troubleshooting by requesting a call back or by calling 1-844-607-8398.

What is the difference between the Urgent Low Soon alert and the Fall Rate?

The Urgent Low Soon alert is designed to notify you when your Dexcom G6 reading is predicted to reach 55 mg/dL within 20 minutes. The Fall Rate is designed to notify you when your glucose level is falling 2 or 3 mg/dL each minute. For more information, please visit page 144 in the Dexcom G6 CGM User Guide.

How do I keep my sensor on for the full 10-day wear?

Patch Adhesion

Dexcom sensors are manufactured with a special adhesive to help them stick to your skin after sensor insertion. However, skin types differ and you may notice that your sensor patch begins to peel off before the end of your sensor session. Extra care may help you keep it on for the entire sensor session, and you can also use adhesive supplements. Please also see your Dexcom product user guide for more information and instructions related to patch adhesion.

In addition, here are a few tips that diabetes educators have recommended to other Dexcom patients–you can reference them alongside your product instructions.

Before Sensor Insertion

Timing:

Skin types vary, and it may take time for the patch to fully dry and stick for some people. During that time, keep your skin dry and avoid engaging in activities that may make you sweat. If you insert a new sensor before bed, make sure the warmup period is complete before going to sleep.

Placement:

To help improve patch adhesion, make sure to not place it where your skin folds when you bend, where there is hair, and/or near your waistband. Additionally, you will want to change sites with every sensor session.

Preparation:

Your sensor site should be flat, clean, and completely dry before you insert the sensor. If you choose to use extra adhesive (such as Matisol or SkinTac), apply it under the patch, avoiding the spot where the needle inserts. Then, let dry.

Cleanliness tips:

Remove any adhesive residue from previous sensors.
Consider using an adhesive remover (such as Uni-solve, Detachol, or Tac Away).
Clean and dry the sensor site twice: first, wash with soap and water and let dry. Then, scrub the site thoroughly with an alcohol wipe and let dry.

Sensor tips:

If you just ended a sensor session, wait 10-15 minutes before starting a new session.
Store your sensors in a dry place (between 36°-86° F)

Sensor insertion process instructions:

Press and hold:

After removing the labels from the adhesive patch, press and hold the sensor applicator firmly to your skin–for about 30-60 seconds–to make the patch stick better. Then release the pressure before pushing the button to insert the sensor.

After inserting the sensor:

Rub the patch:

Immediately after sensor insertion, rub around the entire patch three times. For extra pressure, consider using the back of your fingernail. Smooth out any wrinkles in the patch.

Timing for medical tape or a Dexcom overpatch:

Use the overpatch or medical tape to keep the patch on your skin. If your skin has higher oil/moisture content, consider putting on the overpatch or medical tape immediately after inserting the sensor. If your skin is drier or less elastic, consider waiting to see if the patch edges peel off your skin before you put the overpatch or medical tape on over the adhesive. You can order free overpatches from the Dexcom G6 app at Settings > Contact > Technical Support > Online Support or at dexcom.com/tech-support.

Did this solve your problem?

If not, you can submit a patient support request for further assistance.

Our user guide contains additional information on Chapter 6 section 6.2-6.4 and Chapter 14.

Is Dexcom G6 indicated for use with pediatric-aged patients?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is the Dexcom G6 app compatible with Siri?

With the Dexcom G6 app version 1.4 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

This feature is only compatible with iOS devices using iOS 12 and above and supported Apple Watches and watchOS. Click here to view our compatible smart devices.

Siri activation:

To enable please follow these steps:

Make sure that you’re connected to the internet.
Click on “Siri Shortcuts” from the Dexcom G6 app settings
Tap the “Set up Siri Shortcuts” button
A setup wizard will launch to guide you through setting up this feature. If you haven’t yet enabled Siri on your iOS device, you will be guided to do that first.
Record the phrase you would like to use when you want to activate the task. We recommend, “What’s my glucose?”. Click the red button to activate recording and again to stop recording.
After recording your phrase, you will see the transcribed text of the recorded phrase. Here you have the option to edit this phrase, if needed. Once ready, click “Done” to save.

Siri response:

When a reading is available, you can activate Siri by using the recorded phrase (see recording instructions above) and one of the following standard phrases will be read:

You’re 110 and steady.
You’re 110 and slowly rising.
You’re 110 and slowly falling.
You’re 110 and rising.
You’re 110 and falling.
You’re 110 and rapidly rising.
You’re 110 and rapidly falling

If a glucose reading is not available, you will be instructed to check the Dexcom G6 app for more information.

This is an optional feature that must be set up by the user via a setup wizard in the Dexcom G6 app. To use this feature, you MUST have Siri enabled on your phone and you must be connected to the internet. Siri responds only to your voice and the phrase you choose.

How does Dexcom G6 compare to my blood glucose meter in terms of accuracy?

For a more detailed explanation, please review this guide.

What is the Dexcom G6 Continuous Glucose Monitoring (CGM) System?

The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated—so no fingersticks are required.* The Dexcom G6 is comprised of a sensor, transmitter and display device (receiver and/or compatible smart device)**. The system features a redesigned, one-touch auto-applicator and sleek, discreet transmitter. The Dexcom G6 sends glucose readings to a compatible smart device or the Dexcom receiver every 5 minutes. The Dexcom G6 is indicated for patients ages 2 and older.

*If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

** To view the latest supported devices, visit www.dexcom.com/compatibility.

Why won’t my Dexcom G6 app open on Android 14?

Dexcom released a Dexcom G6 Android app update that allows it to run on Android 14.

Update your G6 app to the latest Dexcom G6 app version (1.11.1 or above) to fix the issue.

If you don’t have access to the update yet, follow the steps below

Go to your phone “Settings”
Find the G6 app
Tap “App Info”
Tap “App battery usage”
Choose “Unrestricted”
Reopen the G6 app

If you need additional assistance and would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located here: https://dexcom.custhelp.com/app/webform.

Can I use Dexcom G6 during an MRI, CT scan, or diathermy treatment?

Don’t wear or use any Dexcom G6 components (sensor, transmitter, receiver, and/or smart device) for magnetic resonance imaging (MRI), computed tomography (CT) scan, or high-frequency electrical heat (diathermy) treatments.

Dexcom G6 hasn’t been tested in those situations. The magnetic fields and heat could damage its components, which may cause it to display inaccurate Dexcom G6 sensor glucose readings or may prevent alerts. Without Dexcom G6 readings or alarm/alert notifications, you might miss a severe low or high glucose event. Before any of the aforementioned procedures, you should stop your sensor session and remove the sensor. To get the most out of your session, we advise that you try to schedule your procedure near the end of your sensor session to avoid needing an extra sensor. Please consult your doctor for recommendations with any other medical procedures.

Can I use Dexcom G6 components with my Dexcom G7?

Download the G7 App for iOS

Download the G7 App for Android

*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

Why does my Dexcom G6 say I'm low at night when my blood glucose meter shows otherwise?

One explanation may be that something is pressing on your sensor which can affect your Dexcom G6 readings. Once the pressure is relieved, your Dexcom G6 readings should be closer to your blood glucose meter. Choose a sensor site location that won’t be bumped, pushed, or laid on while sleeping.

For more information on where to insert your sensor, see our Dexcom G6 Videos or for more information about what may impact your CGM readings, please review your Dexcom G6 User Guide.

Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

To help prevent sensor failures:

Make sure your transmitter is snapped into the holder
Choose a sensor placement site that is:

1. At least 3 inches from insulin pump infusion set or injection site,
2. Away from waistband, scarring, tattoos, irritation, and bones
3. Unlikely to be bumped, pushed, or laid on while sleeping

Clean the insertion site with alcohol
Check expiration date on sensor tray. Don’t use if expired.
Check use by date on transmitter box. Start using the transmitter before that date.

Please review your user guide for more information on preventing sensor failures.

Why does the Dexcom G6 app Google Play Store page state, "Your device is not compatible with this version?"

If you’re seeing this message, it means that your phone isn’t compatible with the Dexcom G6 app. As a result, you can’t install the app at this time.

You must use a phone listed at www.dexcom.com/compatibility to install the app. These are Android phones that have passed our compatibility testing.

What happens if my Dexcom G6 sensor deploys early?

If you can see the introducer needle sticking out, please be careful that you do not poke yourself and make sure to use proper disposal methods for sharps. Make sure to only remove the safety latch after you have applied the sensor and are ready to push the button on the applicator to avoid accidental deployments. Please contact Dexcom’s Global Technical Support for a replacement sensor at 1-844-607-8398.

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Android Watch?

If your Android Watch is connected to a compatible smartphone, the Dexcom CGM app for Android will work with Android Wear watches that support custom watch faces and meet the app’s minimum OS compatibility requirement.

See dexcom.com/compatibility for details. You can learn more about Android Wear watches at android.com/wear/.

Your Android Wear Watch will only communicate with your Android smart device, not the Dexcom G6 transmitter. You will not receive the alerts or alarm, or other notifications on the watch, unless it is connected with your compatible smart device. For example, if you have your watch on and you go out, but leave your smart device at home, you will not receive any CGM updates.

Your Android Wear Watch syncs your current CGM data from your smart device. There may be a brief delay before your watch face shows current information.

What’s new in the Dexcom G6 1.10.2 App Update?

The new Dexcom G6 1.10.2 iOS app update released April 2023 applies to Dexcom G6 iOS users. We improved the app’s performance and added several new enhancements and fixes – based on your feedback – to improve your experience.

Enhancements include:

iOS Time Sensitive Notifications to allow non-critical notifications to show on the lock screen during iOS Focus Modes.
Bug fix to stop notifications from sounding on first notification while phone is silent or muted.
Bug fix to stop notifications from pausing music, CarPlay, and podcast apps.

To update your Dexcom G6 app, visit the app store on your iPhone, search for Dexcom G6, and update the Dexcom G6 app to version 1.10.2.

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Yes. You can check your CGM data on your wrist! If your Apple Watch is connected to a compatible smartphone, the Dexcom G6 app is compatible with the Apple Watch and can be used to discreetly view your glucose readings, trend arrow, and trend graph. Use the digital crown to scroll the trend graph view between 1, 3, or 6 hours of data. A compatible smartphone is required to display data on an Apple Watch.

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You can also view your number and arrow as a complication on your watch face. You can choose from 5 complication styles, depending on your preferred watch face.

en us faqs g6 apple watch faces?qlt=default&fmt=auto medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

To set up Dexcom G6 on your Apple Watch, you’ll need to use the Watch app located on your compatible iPhone.* To add complications, use the Watch app to choose your preferred watch face and complication style. If you would like the color of your Dexcom complication to reflect your glucose status, choose the multicolor option for the watch face.

See your Apple Watch instructions for more details on setting up an app on the Apple Watch.

When you wake your Apple Watch, it syncs your current CGM data from your compatible iPhone. There may be a brief delay before your watch app or complication shows current information. Place the Dexcom G6 app in the Dock and enable the background app refresh for best performance.

Please note that your Apple Watch will only communicate with your compatible iPhone, not the Dexcom G6 transmitter. You will not receive the alerts or alarm, or other notifications on the Apple Watch, unless it is connected with your compatible iPhone. For example, if you have your watch on and you go out, but leave your iPhone at home, you will not receive any CGM updates.

*Compatibility: For a list of compatible devices, visit www.dexcom.com/compatibility. For US only.

Can I restart the Dexcom G6 sensor after 10 days?

No. Dexcom G6 sensors are designed to last for a maximum of 10 days, after which time the Dexcom G6 will require the insertion of a new sensor.

How do I start my Dexcom G6 sensor?

When you start a new Dexcom sensor, you must enter a code into your display device to use Dexcom G6 without fingerstick calibrations. * Please make sure to follow each onscreen prompt step by step when starting a new sensor. Each sensor has its own code printed on the back of the adhesive patch. Do not use a code from a different sensor or make up a code. If you have lost the sensor code, you may calibrate Dexcom G6 using fingersticks.

*If your glucose alerts and readings from the Dexcom G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

Dexcom G6 – How to Replace Your Sensor

See Our Dexcom G6 Videos

Why can’t I find the Dexcom G6 Android watch app?

Google Play Store update changed the way Android watch apps are shared on the app store. The Dexcom G6 Android watch app isn’t compatible with this Google Play Store version yet, so the watch app isn’t visible in the app store.

Dexcom is working on fixing this in an upcoming release. The fix will make the Dexcom G6 Android watch app available again. We apologize for the inconvenience.

Why can't I find the Dexcom G6 app on the Google Play Store?

If your phone isn’t compatible with specific Android apps, including any Dexcom Android apps, the Google Play Store will filter these apps out of your search results. This filtering helps you only find apps that work on your phone.

If you want to view the Dexcom G6 app product page, you can view it here. If you’re viewing the app store page on an incompatible Android phone you will see a Google Play Store message on the page stating your phone isn’t compatible with this app.

Why can't I hear the Dexcom G6 alerts and/or alarm?

Your compatible smart device* beeps, vibrates, and displays a message when you first get an alarm or alert. If you cannot hear your alarm or alerts on your Dexcom G6 app, verify that the app, Bluetooth, volume, and notifications are on. If you restart your smart device, reopen the Dexcom G6 app.

If you cannot hear your alarm or alerts on your receiver, change your alarm and alert sounds in Menu > Sounds. Use Menu > Sounds > Test Now to try out the selected sound to make sure you can hear it easily.

Regarding the Dexcom G6 receiver, the first notification for all alerts (except the Fixed Low alert) will register as a vibration only. If the alert is not acknowledged within 5 minutes, the receiver will alert with a vibration followed by a sound (depending on which profile is selected).

For more information please visit section 14.2 Alarm/Alerts and G6 Readings on page 225 in the Dexcom G6 User Guide.

*To view a list of compatible devices, visit www.dexcom.com/compatibility.

How do I set up the Dexcom G6 app with my phone?

The Dexcom G6 app has to be downloaded. It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

Download on the Apple App Store

Get it on Google Play

Getting Started and Setting Up the App

See Our Dexcom G6 Videos

Do I need to remove my Dexcom G6 sensor for certain medical procedures?

Dexcom G6 hasn’t been tested in those situations. The magnetic fields and heat could damage its components, which may cause it to display inaccurate Dexcom G6 sensor glucose readings or may prevent alerts. Without Dexcom G6 readings or alarm/alert notifications, you might miss a severe low or high glucose event. Before any of the aforementioned procedures, you should stop your sensor session and remove the sensor. Please consult your doctor for recommendations with any other medical procedures.

What components are required with the Dexcom G6 Continuous Glucose Monitoring (CGM) System?

The Dexcom G6 CGM System requires:

1) Dexcom G6 sensors,

2) Dexcom G6 transmitters, and

3) a compatible touchscreen receiver or smart device (subject to smart device compatibility requirements).

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*To view a list of compatible smart devices, visit www.dexcom.com/compatibility

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

What can I do if my Dexcom G6 sensor fails during the 2-hour warmup period?

You should first ensure that your Dexcom G6 sensor was correctly inserted:

Was the previous sensor session ended or is the system still trying to connect with a previous sensor?
Is the transmitter’s serial number correctly entered into the receiver or smart device?
Did you clean your sensor site with a topical antimicrobial solution (such as isopropyl alcohol) and the transmitter with a damp cloth or alcohol wipes?
Did you remember to tuck the front tab on the narrow end of the transmitter into the transmitter holder before snapping in the wide end?
Did you hear a click when snapping your transmitter into the sensor, and is the transmitter sitting flush in the sensor pod?

Dexcom G6: Auto insertion video

Learn about the different Dexcom G6 components and how the system works.

Dexcom G6: Setting up Dexcom Share and Follow

With the Dexcom Follow app up to 10 followers can monitor a CGM user’s glucose in real time.

Dexcom Clarity: Data sharing

Learn how you can share your data with your healthcare provider through Dexcom Clarity.

During the warmup period, the Dexcom G6 CGM System may detect that your sensor is unable to retrieve glucose information once the session starts. At this time, the warmup period will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

View our guide on troubleshooting sensor errors to help you understand common error messages and alerts you may sometimes see on your Dexcom G6 Continuous Glucose Monitoring (CGM) System app or receiver screen.

For more information on sensor failures, read the Dexcom G6 User Guide.

*For a list of compatible devices, visit www.dexcom.com/compatibility

What do I do if my Dexcom G6 applicator won't come off?

If you have pressed the button to insert your sensor but the applicator did not release, it is possible the needle did not retract properly. Don’t panic!

Remove the applicator and adhesive patch by following these steps:

Gently pull applicator up until you see the adhesive patch.

en us faqs g6 applicator removal step1?qlt=default&fmt=auto medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

Using your finger or thumb, hold the front edge of the patch and peel from the skin (Dexcom G6 System User Guide Chapter 14: Troubleshooting 239).

en us faqs g6 applicator removal step2?qlt=default&fmt=auto medical by baby's on broadway at baby’s on broadway, we understand the importance of reliable and durable medical equipment in your healthcare journey; whether it’s for you or someone you care about.

While holding the front edge of the adhesive patch, gently rock back the applicator away from your body.

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Check the insertion site to make sure the sensor isn’t left on the skin.

Don’t try to reuse the applicator.

Contact Global Technical Support at 1-844-607-8398 or submit a request for a call back from Tech Support at https://dexcom.custhelp.com/app/callbackform

Does the Follow app work with the Dexcom G6 app?

Yes. The Dexcom Follow app works with Dexcom G6.

New followers – Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Existing followers – The Dexcom Follow app is the same, so there is no need to download it again if it’s already installed. However, followers must be re-invited by their sharer in the Dexcom G6 app to start following again.

Click here to learn more about the Dexcom Follow app.

Getting Started and Setting Up the App

Why do dashes show up on my Dexcom G6 Apple Watch complication?

Apple stopped supporting the Modular Large watch face complication on watchOS 9. If you use the Modular Large Dexcom watch face complication, it will permanently show dashes (—) after upgrading your Apple Watch to watchOS 9 and the complication won’t be available in the watch complication menus.

Dexcom offers other watch face complications. Please follow Apple’s instructions to remove and add any of the other Dexcom G6 watch app complications.

How do I get started on the Dexcom G6 Continuous Glucose Monitoring (CGM) System?

Choose the option that works best for you:

Use the training materials in your box to self-start, watch the online tutorials and videos, call your Healthcare Provider for training options, or call Dexcom CARE. The Dexcom CARE team of trainers and certified diabetes educators are here to help you get started with your new Dexcom CGM system.

Call 888-738-3646 to reach Dexcom CARE for live, interactive support.

What smart devices are compatible with the Dexcom G6 app?

A variety of iOS and Android smart devices are compatible with the Dexcom G6 app. To view a list of compatible smart devices, visit dexcom.com/compatibility. Select your phone type and model to verify compatibility with the Dexcom G6 app.

Please check the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device and before acquiring a new phone for use with your Dexcom G6 CGM System. It may take several weeks or more for Dexcom to complete testing on the latest OS versions. If necessary, update the Dexcom app to be fully compatible with the latest OS version.

How do I clear alerts on my Dexcom G6 CGM app?

Use glucose alerts to help keep your glucose in your target range. For example, a drink of orange juice when you get a low alert could bring your glucose back up.

Alerts re-alert every 5 minutes until you clear them. After responding to the alert, follow these steps to clear it so it stops re-alerting you:

Tap alert from lockscreen to open the app.
Unlock your phone if needed.
Tap OK on the alert.

I use the Omnipod® 5 System with my Dexcom G6 CGM, who do I contact for system support?

These FAQs are specific to the Dexcom G6 / Omnipod^® 5 System. Information on this page is not applicable to any other insulin pumps.

Dexcom and Insulet have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure the required reporting takes place in a timely fashion, customers need to contact Dexcom for some issues and Insulet for others.

To facilitate handling of system issues, Dexcom will handle CGM issues, while Insulet will focus on issues relating to the Omnipod^® 5 insulin delivery system. System issues requiring contact with Insulet Customer Technical Support are listed below.

Please contact Insulet for the following:


Transmitter pairing failed to Omnipod® 5 ONLY (Dexcom G6 app able to pair to transmitter)	If your Dexcom transmitter is failing to connect to the Omnipod^® 5 pod, but is able to connect to the Dexcom G6 app, please contact Insulet for troubleshooting at (800) 591-3455. If your Dexcom transmitter is failing to pair to both the Dexcom app and Omnipod^® 5 pod, please contact Dexcom for support.
Transmitter loss of connection to Omnipod® 5 ONLY (Dexcom G6 app functioning normally)	If you have lost connection (signal loss) between your Dexcom G6 transmitter and Omnipod^® 5 after initial pairing, but your Dexcom G6 app is functioning normally, please contact Insulet for troubleshooting at (800) 591-3455. If your Dexcom G6 transmitter is no longer communicating to both the Omnipod^® 5 and the G6 app, please contact Dexcom for support.
Receiving an error message related to the Omnipod® 5 Pod or Omnipod® 5 App (in dedicated Controller or compatible smartphone)	If you receive an error message related to the Omnipod^® 5 Pod or App, it may display a 14 or 15-digit numeric error code and/or instructions to call Insulet Customer Care at (800) 591-3455.
Physical issues with your Omnipod® 5 insulin delivery system	If you are experiencing a physical issue with your Omnipod^® 5 insulin delivery system such as those involving adhesion, bleeding, bruising, skin irritation, discomfort or pain at insertion site, or needle mechanism failure, please contact Insulet for support for troubleshooting your issue at (800) 591-3455.

If you require technical support from Insulet, or if you have questions or concerns with an Omnipod^® 5 pod or product purchased from Insulet, please visit na.myomnipod.com/contact, or call 1-800-591-3455.

For more information related to using the Omnipod® 5 Pod, please review the user guide here.

Please contact Dexcom for the following:


Connecting the Dexcom G6 transmitter with Omnipod^® 5	The Omnipod^® 5 must connect to the Dexcom G6 transmitter; use of a Dexcom medical receiver isn’t supported for this automated insulin delivery system. You will need a smart device that is compatible with the Dexcom G6 app to set-up the connection between the Dexcom G6 CGM System and the Omnipod^® 5 insulin delivery system. For instructions on setting up a connection between your Dexcom G6 CGM System and the Omnipod^® 5, please watch this helpful video.
Unable to progress past the warm-up part of your sensor session	If your sensor fails during the 2 hour warm-up period, please refer to the FAQ. If you continue to experience issues progressing beyond the initial warm-up session, please submit a Product Support Request for a replacement sensor.
Physical issues with your sensor and/or transmitter.	Some examples of physical issues include sensor deployment difficulties, patch adhesion issues, difficulties inserting the sensor or transmitter, and discomfort during use. See the video to learn how to apply a new Dexcom sensor and transmitter. See our FAQ for patch adhesion tips. If you are experiencing a physical issue with your Dexcom G6 CGM System, please fill out a Product Support Request.
Receiving an error message related to your transmitter lifespan	The transmitter battery lasts for 3 months after initial activation. Starting 3 weeks before the battery expires, the warnings count down the transmitter battery life until it only has 10 days – one sensor session – left. If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and the G6 app will show “Pair New Transmitter” instead. Dexcom recommends that you have your next transmitter on hand within 3 months of starting your previous transmitter. If you continue to experience issues with your transmitter battery, please submit a Product Support Request, or contact Dexcom Global Tech Support at 1-844-607-8398.
Sensor replacement is independent of Omnipod® 5 replacement	While your Omnipod^®5 is replaced every 2 to 3 days, Dexcom G6 sensors last for 10 days. You do not have to replace your sensor until your sensor session has ended. See the video here for instructions on how to replace your sensor.
Sensor session doesn’t last the full 10 days	If your sensor session ended prematurely, please refer to the helpful FAQ. You may request a replacement sensor by filling out a Product Support Request or contacting Dexcom Global Tech Support as 1-844-607-8398.
Sensor doesn’t appear to be accurate	For information on sensor accuracy, please watch the video. This FAQ may also be helpful: Is my Dexcom sensor accurate? If your sensor readings do not match symptoms or expectations, use a blood glucose meter and fingersticks to determine your glucose levels.
Issues calibrating your Dexcom G6 CGM System	If you entered the sensor code during set up, there’s no need to calibrate. Calibration is at the discretion of the user, but the system doesn’t require it. If you don’t enter a sensor code, you will be prompted to manually calibrate your system using values obtained from a blood glucose meter and fingersticks. If the calibration value from a blood glucose meter isn’t accepted by the Dexcom G6 app, please contact Dexcom Global Tech Support at 1-844-607-8398. For information on calibrating your Dexcom G6 please watch the helpful video. If you continue to have problems with calibrating your Dexcom G6 please submit a Product Support Request or contact Dexcom Global Tech Support at 1-844-607-8398.

What are the recommended phone settings for the Dexcom G6 app?

Choose the phone you’re using:

iPhone

Android Phone

What happens if I have trouble starting my Dexcom G6 sensor session?

Please ensure that your Dexcom G6 transmitter is paired correctly and that your previous sensor session has ended.

To end the sensor session early in the Dexcom G6 app, go to Stop Sensor in the Settings menu. To end the sensor session early in your Dexcom receiver, go to Stop Sensor in the Menu.

Once stopped, you can’t restart the current sensor session.

For more information on how to pair your transmitter or end a sensor session, please reference pages 85-90 in the Dexcom G6 User Guide.

I am currently using an insulin pump connected with Dexcom G6. What do I do?

We recommend continuing to use your connected system with Dexcom G6. You will be able to switch to Dexcom G7 as soon as the compatibility with our partner’s product is available and your pump system is updated (if needed).

I use the Beta Bionics iLet insulin pump with my Dexcom G6 CGM, who do I contact for system support?

These frequently asked questions (FAQs) are specific to the Beta Bionics iLet / Dexcom G6 automated insulin delivery system.

Information on this page is not applicable to other insulin pumps.

Dexcom and Beta Bionics have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure the required reporting takes place in a timely fashion, customers need to contact Dexcom for some issues and Beta Bionics for others.

To facilitate handling of system issues, Dexcom will handle CGM issues, while Beta Bionics will focus on issues relating to the iLet Bionic Pancreas, insulin cartridges, and associated infusion sets. System issues requiring contact with Beta Bionics Customer Care Team are listed below.

Note that, though use of the Dexcom G6 app for this automated insulin delivery system isn’t required, it is recommended by both Dexcom and Beta Bionics. In addition to G6 app users having access to Dexcom Clarity and Share/Follow, the G6 app can be a helpful tool to diagnose problems connecting to the G6 transmitter. Items listed below assume the user has access to a smartphone that is compatible with the G6 app. Information on compatible smartphones is available here. Use of the Dexcom G6 receiver is not supported for this system.

Please contact Beta Bionics for the following:


Transmitter pairing failed to iLet ONLY (Dexcom G6 app able to pair to transmitter)	• If your Dexcom transmitter is failing to connect to the iLet, but is able to connect to the Dexcom G6 app, please contact Beta Bionics for troubleshooting at 855-745-3800. • If your Dexcom transmitter is failing to pair to both the Dexcom app and the iLet, please contact Dexcom for support at 844-607-8398.
Transmitter loss of connection to iLet ONLY (Dexcom G6 app functioning normally)	• If you have lost connection (signal loss) between your Dexcom G6 transmitter and the iLet after initial pairing, but your Dexcom G6 app is functioning normally, please contact Beta Bionics for troubleshooting at 855-745-3800. • If your Dexcom G6 transmitter is no longer communicating to either the iLet or the G6 app, please contact Dexcom for support at 844-607-8398.
Receiving an error message related to the iLet	• If you receive an error message related to the iLet, call Beta Bionics Customer Care at 855-745-3800.
Unable to upload iLet pump data to Dexcom Clarity	• Pump settings and data cannot be viewed in Dexcom Clarity. That data is only available from the Beta Bionics patient/HCP portal. • The Dexcom G6 app can be used to upload your CGM data into Dexcom Clarity, where you and your healthcare professional can review it.
Physical issues with your iLet insulin infusion set	• If you are experiencing a physical issue with your iLet infusion set such as those involving adhesion, bleeding, bruising, skin irritation, discomfort or pain at insertion site, please contact Beta Bionics for assistance troubleshooting your issue at 855-745-3800.

If you require technical support from Beta Bionics, or if you have questions or concerns with an iLet, insulin cartridge, or infusion set purchased from Beta Bionics, please visit http://www.betabionics.com/support or call 855-745-3800.

For more information related to using the iLet, please review the user guide here.

Please contact Dexcom for the following:


Connecting the Dexcom G6 transmitter with the iLet	• The iLet connects directly to the Dexcom G6 transmitter; use of a Dexcom medical receiver isn’t supported for this automated insulin delivery system.
Unable to progress past the warm-up part of your sensor session	• If your sensor fails during the 2-hour warm-up period, please refer to the FAQ. • If you continue to experience issues progressing beyond the initial warm-up session, please submit a Product Support Request for a replacement sensor.
Physical issues with your sensor and/or transmitter	• Some examples of physical issues include sensor deployment difficulties, patch adhesion issues, difficulties inserting the sensor or transmitter, and discomfort during use. • See the video to learn how to apply a new Dexcom sensor and transmitter. • See the FAQ for patch adhesion tips. • If you are experiencing a physical issue with your Dexcom G6 CGM System, please fill out a Product Support Request.
Receiving an error message related to your transmitter lifespan	• The transmitter battery lasts for 3 months after initial activation. Starting 3 weeks before the battery expires, the warnings count down the transmitter battery life until it only has 10 days – one sensor session – left. • If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and the G6 app will show “Pair New Transmitter” instead. Dexcom recommends that you have your next transmitter on hand within 3 months of starting your previous transmitter. • If you continue to experience issues with your transmitter battery, please submit a Product Support Request, or contact Dexcom Global Tech Support at 844-607-8398.
Sensor replacement is independent of infusion set replacement	• While infusion sets are replaced every 2 to 3 days, Dexcom G6 sensors last for 10 days. You do not have to replace your sensor until your sensor session has ended. • See the video for instructions on how to replace your sensor.
Sensor session doesn’t last the full 10 days	If your sensor session ended prematurely, please refer to the FAQ. You may request a replacement sensor by filling out a  Product Support Request or contacting Dexcom Global Tech Support at 844-607-8398.
Sensor doesn’t appear to be accurate	• For information on sensor accuracy, please watch the video. • This FAQ may also be helpful: Is my Dexcom sensor accurate? • If your sensor readings do not match symptoms or expectations, use a blood glucose meter and fingersticks to determine your glucose levels.
Issues calibrating your Dexcom G6 CGM System	• If you entered the sensor code during set up, there’s no need to calibrate. Calibration is at the discretion of the user, but the system doesn’t require it. • If you don’t enter a sensor code, you will be prompted to manually calibrate your system using values obtained from a blood glucose meter and fingersticks. This is true for both the iLet and the G6 app. • If the calibration value from a blood glucose meter isn’t accepted by the iLet, please contact Beta Bionics Customer Care at 855-745-3800. • If the calibration value isn’t accepted by the Dexcom G6 app, please contact Dexcom Global Tech Support at 844-607-8398. • For information on calibrating your Dexcom G6, please watch the helpful video. • If you continue to have problems with calibrating your Dexcom G6, please submit a Product Support Request or contact Dexcom Global Tech Support at 844-607-8398.

What will I see in the Google Play Store if my phone is compatible with the Dexcom G6 app?

The Dexcom G6 app will show up in the search results, and the green “Install” button will be shown on the Dexcom G6 app store page.

The current list of compatible phones and operating systems can be viewed at www.dexcom.com/compatibility.

What do I do if my blood glucose meter is not within the accuracy (20/20) range of my Dexcom G6?

See the Dexcom Answers: Accuracy Video

There may be times when your readings temporarily don’t match, but don’t panic–they are likely to become closer over time. You may find that this occurs for a few common reasons:

The first day of a sensor: Newly inserted Dexcom G6 sensors can register glucose readings that are less consistent with those of a blood glucose meter. Those readings should become more aligned over the first 24 hours of sensor use.
Your glucose level quickly changes: If your glucose level quickly changes, it becomes more difficult to compare the values shown on your Dexcom G6 and a blood glucose meter. This is because these two different pieces of technology measure glucose from different sources (blood versus interstitial fluid), and blood glucose changes a little before interstitial fluid glucose. Once your glucose level stabilizes, though, the values should become closer and easier to compare.
There is pressure on the sensor: If something is pressing on your Dexcom G6 sensor, it can affect your readings. This discrepancy should be easily resolved once the pressure is relieved.

Watch your Dexcom G6 readings over several hours to help determine the best course of action for you. If your Dexcom G6 readings are always higher (or always lower) than your meter values and always outside the 20 rule, consider calibrating. Also consider calibrating if your Dexcom G6 and meter numbers don’t match and your expectations or symptoms fit the meter value, but not the Dexcom G6 reading.

For more information on accuracy and the 20/20 range, please click here.

How do Dexcom CGM sensors work with my body?

Accordion Content

Can I share my glucose data with Google Health Connect?

Google Health Connect is Google’s health and fitness tracking app available for use with Android devices. You can enable the Dexcom G6 app to share glucose data with Health Connect, which displays glucose data with a three-hour delay. Health Connect will not display real-time glucose information.

To use Health Connect with the Dexcom G6 app, you must be on Dexcom G6 Android app version 1.11.0 or above. Confirm you’re running G6 Android app version 1.11.0 or above by opening your app, going to Settings > About > Software Revision. If you don’t see Health Connect as an option under Settings Menu, update your Dexcom G6 app in the Google Play Store first.

Follow these steps to start sharing glucose data with Health Connect:

1. Open your Dexcom G6 app

2. Tap Settings

3. Tap Health Connect

4. Tap “Set Up Health Connect”

5. If needed, install Health Connect and complete set up

6. Return to your Dexcom G6 app

7. When asked, tap “Allow All” for Dexcom G6 App to write glucose data to Health Connect

8. Return to your Dexcom G6 app

9. Once set up, the Dexcom G6 app Health Connect screen will state, “Dexcom G6 is sharing your glucose data with Health Connect.”

10. Tap “Manage Data and Access” to view your Dexcom G6 data in Health Connect.

If I am replacing my smart device, what will I need to do?

If you are replacing your smart device and use the Dexcom G6, please review the following instructions. These steps are applicable for only the Dexcom G6 and can be completed while in a current sensor session or at the time of a sensor change. You will need to first install the Dexcom G6 app on your new smart device. Write down the current transmitter SN (listed under Settings) from the old G6 app. Also, you may need to look under account to verify your Dexcom Username. You will also need your Dexcom password, but this is not listed in the app itself.

Delete the G6 app from your old smart device and remove the transmitter connection under the Bluetooth settings (forget device). On the new smart device, login to the app with your existing Dexcom Username and Password. Follow the set-up screens, if prompted. You may receive a pairing request on the new phone to connect it to the current transmitter. After entering the transmitter SN, you will be asked to enter a sensor code. If you are in a current session, choose “no code”. The sensor code will be stored on the transmitter so you will not be asked for calibrations. After completing the set up, it may take up to 5 minutes to reconnect back to the session and then your sensor readings history and trends will show up on your new device.

What is the Android Do Not Disturb Permission?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.8.0. Safety is Dexcom’s top priority, so this new app permission is required to ensure you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

As a reminder, G6 glucose alerts are customizable. You can choose which glucose alerts you want to sound in your Alert Settings. The only exception is the Urgent Low alarm, which you cannot turn off.

After updating to or installing G6 Android app version 1.8.0, you should receive in-app instructions for allowing this new permission. If not, follow the steps below.

Note: Android 10 and 11 users who update to G6 1.8 will also need to re-allow Location Permission. View the Location Permission FAQ for more information

1. Go to your phone Settings
2. Find Do Not Disturb Permission or Do Not Disturb Access
  - Tip: You can search for “Do Not Disturb Permission” or “Do Not Disturb Access” in your phone’s Settings search bar.

Find and choose Dexcom G6

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Toggle Allow Do Not Disturb to on

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When prompted, tap Allow

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The Blue toggle indicates the Do Not Disturb Permission / Access is on.

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Return to the G6 app

If you turn this permission off, you will be asked to turn it back on to use the app. If you find yourself in this situation, please follow the same steps above, or contact technical support for assistance.

What is Dexcom Follow?

The Dexcom G6 App allows you to share your glucose data with up to 10 people. By downloading the Dexcom Follow App, followers can view your glucose data directly from their smart device† whether they live down the street or across the country*.

View this document for troubleshooting and tips on getting started with the Follow App.

* Separate Follow App required.

† For a list of compatible devices, visit dexcom.com/compatibility.

Are Dexcom transmitters waterproof?

The Dexcom G6 CGM System’s transmitters are water resistant. The G6 Sensor Pod is water resistant when the transmitter is installed properly. The receiver is not water resistant or waterproof, and can be damaged if moisture gets inside it. Water can also severely limit communication range with the G6, so you never want to prevent communication between the transmitter and display devices. This could cause the receiver to become damaged and a patient to miss a severe low or high blood glucose event or make a treatment decision that can result in injury. There is more information available in the Dexcom G6 CGM System User Guide.

Why does past CGM data look different on the G6 app compared to past CGM data on the Receiver and Follow app?

The Dexcom G6 app used to smooth all but your current G6 reading on your trend graph to make it easier to track trends on your graph. With data smoothing, there can be some differences between the G6 reading you see in real time (the white circle) and the G6 readings you see in the past on your graph (black dots).

To avoid these differences, we removed data smoothing from the Dexcom G6 app in the 1.9 release, but the Follow app and Receiver continue to smooth past CGM data. We will remove smoothing in an upcoming Follow app release to match the G6 app, but we don’t plan to remove data smoothing from the Receiver.

There will be minimal differences between the unsmoothed readings seen in the Dexcom G6 app trend graph, and the smoothed readings seen in Follow and the Receiver trend graph. These differences don’t affect the real-time glucose data, alarm, or alerts.

G6 app without Smoothing

G6 Receiver with Smoothing

What happens if my sensor insertion causes bleeding?

In order for the Dexcom G6 insertion needle to reach the interstitial fluid, it must penetrate the dermis layer of the skin, which has blood vessels scattered throughout. Penetration of these blood vessels causes bleeding if the needle pierces them. If the sensor is inserted too deep into the body, it may also bleed. Ensure you are not using excess pressure when inserting with the applicator.

Proper insertion technique is important to prevent bleeding. When pressing the button, the sensor should be resting superficially on the surface of your skin.

For more information on how to insert your Dexcom sensor, see the FAQ or videos.

It may not be necessary to remove your sensor, but if you experience bleeding, please contact technical support for assistance at 1-844-607-8398.

What are the recommended iPhone settings?

See Our Dexcom G6 Videos

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

Screen time

Screen Time’s Downtime and App Limits can temporarily disable apps. If you set time limits for the Dexcom G6 app, you may not open the app, get alerts or sensor readings. Either:

Turn off Downtime and App Limits or
Add Dexcom G6 app to the Always Allowed app list

How to add G6 to allowed apps?

Go to Settings, find Screen Time, choose Always Allowed, find Dexcom G6, and tap the plus icon to add Dexcom G6 to the Allowed Apps list.

Do not disturb

Do Not Disturb silences all alerts except for the Urgent Low alarm, Transmitter Failure, Sensor Failure, and App Stopped Alert. If the Dexcom G6 Always Sound feature is on, it will override your phone settings, so you hear glucose alerts set to sound.

How to turn Do Not Disturb off?

Go to Settings, tap on Do Not Disturb, and turn it off.

To turn Always Sound on, open your Dexcom G6 app, tap Settings, choose Alerts, and turn Always Sound on.

Low Power

Low Power Mode may prevent the Dexcom G6 app from running in the background. When Low Power Mode is on, your Dexcom G6 alarm and alerts may be delayed. If you’re using Share, information sent to followers may also be delayed. We do not recommend using Low Power Mode.

How to turn Low Power Mode off?

Go to Settings, tap Battery, and turn Low Power Mode off.

Device Bluetooth

Your Dexcom G6 app uses Bluetooth to connect with your transmitter. You must keep your phone Bluetooth turned on to get alerts and sensor readings.

How to turn Bluetooth on?

Go to Settings, find Bluetooth, and turn it on.

App Bluetooth Permission

Apple requires you to give the Dexcom G6 app permission to use Bluetooth. You must keep Bluetooth Permission turned on for the Dexcom G6 app to work.

How to turn Bluetooth Permission on?

Go to Settings, tap on Dexcom G6, and turn Bluetooth on.

Notifications Permission

Notifications let you get alarm and alerts on your phone. If notifications for the Dexcom G6 app are off, you won’t get any alarm or alerts. We recommend turning Dexcom G6 app notifications on. On iOS 15 and above, do not add the G6 app to Scheduled Summary.

How to turn Notifications on?

Go to Settings, choose Dexcom G6, tap Notifications, turn Allow Notifications on.

Background App Refresh

Background App Refresh allows the Dexcom G6 app to continue running in the background. If Background App Refresh is turned off, your Dexcom G6 alarm and alerts may be delayed. If you’re using Share, information sent to followers may also be delayed. We recommend keeping Background App Refresh turned on.

How to turn Background App Refresh on?

Go to Settings, find Dexcom G6, and turn Background App Refresh on.

Focus Mode

On iOS 15 and above, the Focus feature will silence alerts and notifications for chosen apps. If you add Dexcom G6 to any Focus mode, your Dexcom G6 alarm and alerts may be delayed. Either:

Don’t use Focus modes or
Add Dexcom G6 app to Allowed Apps

How to remove G6 from the Distracting App list?

Go to Settings, find Focus, choose a Focus mode, add Dexcom G6 as an Allowed App, and repeat for each Focus mode.

**The location of each setting may be different based on your iOS version. Please refer to your smart device instructions for detailed information. Not sure which iOS version you’re on? Find your device’s iOS version within the About section of your phone’s Settings.

What are the recommended Android phone settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

Focus Mode

Focus Mode disables apps when it is on. Using Focus Mode with the Dexcom G6 app will prevent you from seeing all alarm, alerts, and sensor readings. Either:

– Turn off Focus Mode or

– Remove Dexcom G6 app from the Distracting Apps list

How to remove G6 from the Distracting App list?

Go to Settings, find Digital Wellbeing, and confirm Dexcom G6 is not in the Distracting Apps list.

App Pause

On Android 10 and above, Pause temporarily disable apps. Using Pause with the Dexcom G6 app stops all alarm, alerts, and sensor readings. We do not recommend using Pause with the Dexcom G6 app.

How to exit App Pause?

Tap the Dexcom G6 app icon on the desktop or in the app drawer, and tap Unpause app.

Battery Saver Mode

Battery Saver Mode prevents the Dexcom G6 app from using background data. When it is on, your alarm and alerts may be delayed. If you’re using Share, information sent to followers may also be delayed. We do not recommend using Battery Saver Mode and recommend choosing the highest battery performance option on certain phones.

How to turn Battery Saver Mode off?

Go to Settings, and turn Battery Saver Mode off, or choose the highest battery performance on certain phones.

Device Bluetooth

The Dexcom G6 app uses Bluetooth to connect with your transmitter. You must keep your device’s Bluetooth turned on to get alarm, alerts, and sensor readings.

How to turn Bluetooth on?

Go to Settings, find Bluetooth, and turn it on.

Device Location

Location must be turned on to use Bluetooth. If Location is off, you won’t get alarm, alerts, or sensor readings.

How to turn Location on?

Go to Settings, find Location, and turn it on.

App Location Permission

Android requires you to give the Dexcom G6 app location permission all the time to use Bluetooth. If you do not give the Dexcom G6 app location permission all the time you won’t get app alarm, alerts, and sensor readings.

We understand you may be concerned about sharing your location, but Dexcom does not use this permission to track your location.

How to turn Location Permission on?

Android 10 and above: Go to Settings, find Dexcom G6, tap Location Permission, and choose Allow All the Time.
Android 9 and below: Go to Settings, find Dexcom G6, tap Location Permission, and turn it on.

Notifications Permission

Notifications allow you to receive alarm and alerts on your phone. If notifications for the Dexcom G6 app are off, you won’t get alarm or alerts.

How to turn Notifications on?

Go to Settings, choose Dexcom G6, and turn Notifications on.

Battery Optimizing

You must turn Battery Optimizing off for the Dexcom G6 app to work. Battery Optimizing prevents the Dexcom G6 app from using background data. Turning Battery Optimizing off for the Dexcom G6 app ensures your Dexcom G6 alarm and alerts aren’t delayed.

How to turn Battery Optimizing off?

Go to Settings, find Dexcom G6, and turn Battery Optimizing off.

Background Restriction

Background Restriction prevents the Dexcom G6 app from running in the background. When Background Restriction is on, you won’t receive Dexcom G6 app alarm and alerts when the app is in the background. We recommend turning Background Restriction off and allowing Background Data.

How to turn Background Restrictions off?

Go to Settings, find Dexcom G6, and turn Background Restriction off, or turn Allow Background Data on.

Do Not Disturb Permission

You must allow Do Not Disturb Permission for the Dexcom G6 app to work. The Do Not Disturb Permission ensures you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

How to turn DND Permission on?

Follow in-app instructions, or go to Settings, find DND Permission or DND Access, choose Dexcom G6, tap Allow DND, and tap Allow.

**The location of each setting may be different based on your Android OS version. Please refer to your smart device instructions for detailed information. Not sure which Android OS version you’re on? Find your device’s OS version within the About section of your phone’s Settings.

How do I set up the G6 Android watch app face?

To get the Dexcom G6 Android app watch face, check that you have the below:

Dexcom G6 Android app 1.11.0 and above
Android smart watch running Wear OS 2.0 or 3.0 and above

Next, to get started, follow the instructions^* below.

*The instructions below are based on the Google Pixel watch. Other Android watch manufacturers may vary. Please refer to your smart watch instructions for detailed information.

On your Android smart watch, get to “Settings” and tap “Play Store”
Search “Dexcom G6”
Find and tap “Dexcom G6”
Tap “Install” to start downloading the G6 Android watch app
Tap “Set watch face” after download is complete

After adding the watch face, you may see, “Check Dexcom CGM on your mobile device”, while the watch face connects to the Dexcom G6 Android app. Glucose data must be showing on your Dexcom G6 Android app for the watch face to show glucose readings.

What does the Signal Loss alert mean?

This alert tells you when you’re not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device. For best practices on how to minimize signal loss, see the FAQ we have. Additionally, your phone settings can prevent the Dexcom G6 app from working. Visit the FAQ about phone settings for iPhone or Andriod to learn more about the settings that will allow your app to work as expected.

To fix this:

Keep your transmitter and display device within 20 feet of each other.

Dexcom G6 app:

Bring the running G6 app to the foreground.
Do not swipe kill your app; it is intended to run at all times
If that doesn’t work, turn Bluetooth off and on. Wait 10 minutes.
If that doesn’t work, restart the smart device, unlock the main display and reopen the Dexcom G6 app. Wait 10 minutes.
Make sure your phone is charging/charged. Low power mode on smartphones will turn off Bluetooth.

Dexcom receiver:

Verify correct transmitter SN and activation date–this information is in the receiver under Menu> Settings> Transmitter Info.

How To Determine Signal Loss vs. Sensor Error vs No Readings Alert:

If you are experiencing signal loss you will see the “signal loss” error message on your display device. This error can be caused by the transmitter being over 20 feet away from your display device, a bug in your phone operating system, your transmitter not snapped in, or an issue with the transmitter.
If you are experiencing a sensor error, you will see the “sensor error” message on your display device. During a sensor error, your transmitter is communicating with your display device but is unable to detect the correct glucose value. Sensor errors can be caused if the sensor has been pulled out of the body or if a person is in a condition that causes the sensor to not be able to compute the glucose value. A sensor error is not caused by the transmitter. If the sensor session fails, only the sensor needs to be replaced, not the transmitter. Clean the transmitter each time you change the sensor.
If you are experiencing a No Readings alert, you will see the “no readings alert” error message. The no readings alert means the sensor is temporarily unable to measure glucose. Common causes of No Readings alert include the following:

If water is between your transmitter and display device
If your transmitter is more than 20 feet away from your display device
If there is an obstacle in between them (such as walls or metal)
If you are laying on your sensor while sleeping

During signal loss, use your meter to check your glucose levels and make any treatment decisions. If your signal loss issue does not correct, please contact Technical Support.

For more information on the Signal Loss alert, refer to the Dexcom G6 User Guide.

What do I do if I receive the Sensor Failed alert?

If you are receiving a Sensor Failed Alert on your Dexcom G6 and your inserted sensor will no longer give CGM values, please remove the failed sensor. Insert a new sensor and contact Tech Support (available 24/7) at dexcom.com/tech-support or call 1-888-738-3646.

What does the No Readings alert mean?

If you are receiving a “No Readings” alert on your Dexcom G6 and you are not getting Dexcom G6 readings for the last 20 minutes, please follow the solutions below:

You will not receive glucose alarm/alerts or Dexcom G6 readings until fixed. Use meter.
In Dexcom G6 app, tap the alert to get more information.
Check the transmitter: Is it snapped into the holder?
Common causes of No Readings alert include:

if water is between your transmitter and display device (for example, if you’re swimming or showering)
if your transmitter is more than 20 feet away from your display device, and/or if there is an obstacle in between them (such as walls or metal)
if you are laying on your sensor while sleeping.

Please wait up to 3 hours while the system fixes itself. The sensor error will usually clear up within 1 hour. If not corrected after 3 hours, contact Technical Support (available 24/7) by submitting a request below or call 1-844-607-8398

What does the Sensor Error alert mean?

If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose OR your components are not communicating. Tap the alert to get more information. You may also view our guide on troubleshooting sensor errors.

Please note you will not receive glucose alarm/alerts or Dexcom G6 readings until fixed. Use your meter for treatment decisions.

Possible reasons of sensor error include:

Previous sensor session wasn’t ended and the transmitter still trying to connect to old sensor.
Sensor site bleeding during insertion
Incorrect transmitter SN entered in the display device.
Transmitter is beyond 90-day activation period.
Transmitter isn’t snapped in correctly. Transmitter tab isn’t seated under the plastic lip in the slot.

Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours, you’ll see a screen that says, “Sensor Failed”. Contact Technical Support (available 24/7) by submitting a request below or call 1-844-607-8398.

For more information on sensor errors, read the Dexcom G6 User Guide.

Why are the G6 iOS 14 widget sensor readings delayed?

The Dexcom iOS 14 widget has a max number of times it can update per day based on Apple’s iOS 14 widget guidelines. As a result, you may need to wait longer than 5 minutes for the widget to update. This does not impact the timing of your G6 app alerts and alarm.

We understand this may cause you an inconvenience. If you need to access your CGM data immediately we recommend opening the G6 app or tapping on the iOS 14 widget to open the app and refresh the widget.

Why did I get an in-app message telling me the G6 app will no longer work on my phone?

Dexcom is removing access to some phones. The phone you’re using will no longer be available for use with the G6 app as of January 17, 2023.

Please switch to a compatible phone listed at www.dexcom.com/compatibility/dexcom-g6-app, or to a Dexcom receiver for the best CGM experience.

If you have issues, or would like to order a receiver, please contact Technical Support at www.dexcom.com/en-us/contact.

FreeStyle Libre

Elitone

Using ELITONE FAQs

Do I need a prescription?

ELITONE® is FDA-cleared for use without a prescription.

How do I use ELITONE?

ELITONE is used at your convenience in the privacy of your home. A GelPad is placed on your perineal (pubic) area, then connected to a tiny controller. After putting on your clothes, clip the controller to your waistband, and press a button to start the treatment. During treatment, you can walk around and continue your daily routine. After 20 minutes of treatment, the controller turns off automatically. A User Manual accompanies the device and includes easy-to-follow instructions. There is also a how to start using ELITONE video available.

What does the therapy feel like?

Women report a tingling sensation where the GelPad contacts the skin. Internally, you should feel stimulation for 6 seconds then 6 seconds of “rest.” This sequence repeats 100x during the treatment. A few minutes into the treatment, your skin may feel a little numb. ELITONE treatment is based on a proven pelvic floor therapy called electrical muscle stimulation (e-stim). The device’s signal is similar to the current your brain uses to tell muscles to contract. Internally, you should feel a tightening for 6 seconds. ELITONE URGE treatment is based on neurostimulation around the bladder directly. You may feel a pulsing for 6 seconds, but not a tightening.

How long do the effects of ELITONE last?

Treatment outcomes vary by individual. Most women see a continued reduction in leaks after the initial 6-week therapy. We recommend periodic follow-up treatment sessions. For some women, this may be 3–4 sessions after a few months. For others, this may be a weekly maintenance session. After using ELITONE, some women have a better understanding of their pelvic floor muscles and can perform Kegels more effectively on their own for maintenance.

Do I need to shave?

Most women do not need to shave or wax, but trimming hair is often helpful. The gel used in the GelPads can be applied over hair and will not pull hair when removed. However, there does need to be good skin contact. Some women in our clinical study said they shaved or trimmed hair for best results.

Will this feel like Kegel exercises?

Some women report similarities to Kegel exercises with ELITONE, but not all. A common reason for ineffective Kegels according to one study is 25% of women do not perform Kegels correctly. They either contract the wrong muscles or fail to hold the contraction long enough, often because the muscles are already so weak. ELITONE does the Kegels longer and stronger than you can on your own. ELITONE also focuses on the muscles surrounding the urethra, instead of the entire pelvic floor structure. ELITONE URGE will not feel like Kegels.

Will I get faster results if I use it more?

Perhaps. The biggest factor we saw with the speed of improvement is the degree of intensity coupled with consistency of treatment. You can treat more than the recommended schedule, but remember your pelvic floor muscles need to recover after a “workout,” and just as with regular exercise, it’s possible to fatigue the muscles, reducing the benefit.

What is the GelPad made out of?

Rest assured, as an FDA-cleared device, it has passed all biocompatibility tests. The gels in the GelPads are non-toxic hydrogels, which means it is mostly salt-water. The gel is slightly sticky and originates from the wound-care industry, which means that it does NOT pull hair and is very gentle.

Will this improve sex?

We get this question a lot. A stronger pelvic floor does often lead to more sexual sensation or better orgasms. While we cannot make any specific claims regarding ELITONE, many customers (and their partner) notice a difference in the bedroom.

Are there any side effects?

ELITONE is FDA-cleared as a treatment for stress urinary incontinence in women, and ELITONE URGE for urge incontinence. This means that it was found to be both safe and effective. The most common side effects are skin irritation and muscle fatigue, and these most often occur when the device is used more than the recommended amount. Both are typically addressed by taking a few days off from treatment. When you receive your ELITONE it is important to thoroughly read the User Manual. It explains proper operation and how to avoid misuse. To read a complete list of contraindications, you can click here.

Is ELITONE right for me?

Which ELITONE is right for me? (stress, mixed, and/or urge incontinence or OAB)

When I have stress incontinence (bladder leaks with physical movement)?

ELITONE is designed to tone the pelvic floor muscles underneath the bladder. Many women have both stress and urge incontinence, and ELITONE does sends out signals known to treat both types (but more for stress incontinence). When you have urgency or an overactive bladder, a stronger pelvic floor can also help you get to the toilet without an accident. If you have both types (mixed incontinence), we recommend the original ELITONE device, which is FDA-cleared for stress incontinence. If you have NO stress incontinence symptoms, we recommend ELITONE URGE.

When I have urge incontinence or OAB (feel an urgency to rush to the bathroom)?

ELITONE URGE is designed to calm the overactive bladder. It sends out neurostimulation for calming signals, and is FDA-cleared for urge incontinence. It does not send any muscle contracting signals. If you only have urge incontinence or OAB leaks, or are mostly bothered by this type, then we recommend ELITONE URGE. Many women say the original ELITONE helps with their urgency and night wakings as well.

What really is the difference between the two ELITONE devices?

ELITONE and ELITONE URGE act and look similar. They use the same GelPads and are 20 minute treatments used once a day for the initial treatment period. The difference is in the signal output.

ELITONE sends out 4 seconds for stress (muscle toning) + 2 seconds for urge (calming)

ELITONE URGE sends 6 seconds for urge (calming)

Can I use ELITONE if I have implants/procedures?

Have a sling?

Yes. ELITONE can be used with the sling in place.

Have an IUD?

It depends. ELITONE can be used with hormonal IUDs (Mirena, Kyleena, Liletta, and Skyla) but cannot be used with the copper IUD (Paraguard).

Have a hip implant?

No. If you have a metal hip implant, ELITONE can not be used.

Had a hysterectomy?

Yes. A hysterectomy would not affect the use of the ELITONE device because your pelvic floor muscles are still intact.

Please review the Indications and Contraindications for other situations.

Is ELITONE right for my body/condition?

When I am overweight?

Yes. Our studies have found no correlation between weight/BMI and efficacy.

When I have prolapse?

For early stages of prolapse, many doctors recommend Kegel exercises. The ELITONE does Kegel exercises longer and stronger than you could on your own, so if your doctor has recommended that you do Kegel exercises, ELITONE could help. Please check with your doctor.

Please review the Indications and Contraindications for other situations.

Can men use ELITONE?

The GelPads are designed to fit female anatomy. In the future, Elitone hopes to offer a similar product for men.

Can ELITONE be used during pregnancy and after childbirth?

You should not use the device during pregnancy.

After childbirth, ELITONE is perfect to help you “get your normal back” quickly. We recommend waiting 6 weeks after you deliver but consult your doctor about using ELITONE earlier.

For those planning on getting pregnant and wondering if they should wait until after childbirth, we encourage you to have a strong pelvic floor BEFORE you deliver so that you can recover quickly. ELITONE trains you about which muscles to contract during Kegels so that you can keep your pelvic floor fit on your own during pregnancy.

Will ELITONE help with prolapse?

The pelvic floor muscles do a lot to support everything above it, including the uterus and bladder. As the muscles weaken, the organs above it often start to drop (prolapse).

If the condition is mild, doctors often recommend Kegel exercises to help support the organs. If this is the case, ELITONE may help because that’s the purpose of the device. However, if the prolapse condition is severe, ELITONE is less likely to help. Please consult your doctor.

zPods

Can I get it the bed in different colors?

While the current design primarily showcases the unique stickers with which children have personalized their beds, there are plans to introduce options for door colors in the near future. Stay tuned for updates!

How do I clean the pod?

Begin by removing the doors to easily access the pod’s interior. Start with a vacuum to clear out any debris children might leave behind, like crumbs or crayon pieces. For deeper cleaning, opt for baby wipes, a mild surface cleaner, or melamine foam scrubbers. For the mirror, a standard glass cleaner does the trick. Overall, maintaining the pod’s cleanliness is straightforward and hassle-free.

Can adults fit?

Yes, the interior bed length measures 6 feet, 5 inches. So, as long as you’re under this height, you’ll fit comfortably.

How many fans come in the zPods Gen 2 Single?

The zPods Gen 2 Single is equipped with two built-in fans for optimal airflow and comfort.

How many fans come in the zPods Gen 2 Double?

The zPods Gen 2 Double features a total of four fans for enhanced airflow. Each bunk, both top and bottom, is outfitted with two fans to ensure maximum comfort.

How is the Gen 2 zPods® bed better than the original bed zPods® started with?

While the Gen 1 zPods® bed laid a crucial foundation for sleep technology advancements, the Gen 2 version is a culmination of valuable feedback and keen observations. Here’s how the Gen 2 zPods® bed stands out:

Material Evolution: The bed now uses high-density polyethylene, a durable plastic, which makes it lighter while increasing its lifespan. This change also ensures parts are robust and easily replaceable, aligning with the five-year warranty.
Safety Enhancements: The material’s flexibility has been adjusted to offer added protection, especially vital for children prone to seizures, minimizing potential injuries.
Improved Sliding Doors: The doors have been redesigned to prevent jamming, enhancing safety. They can also be fully removed in seconds, making cleaning and bed-making simpler.
Efficient Assembly: The bed’s design has been revamped, turning a previously lengthy three to four-hour assembly into a swift 20-30 minute setup.
Practical Design: The design now has fewer gaps where items like toys or food could get trapped.
Durable Ceiling Panel: The fragile ceiling panel, with lights embedded in the Gen 1 design, has been removed to prevent potential damages during shipping or from children’s activities.
Proudly Made in the USA: Manufacturing has been relocated to the USA to ensure superior quality control.
Ambient Sound Features: Bluetooth speakers have been added, offering users the luxury of listening to white noise or other calming sounds.
Enhanced Lighting: Users now have a broader range of lighting color options for a personalized sleep ambiance.

What are the dimensions of the zPods® bed, and what is the size of the mattress it accommodates?

The zPods® beds are designed to efficiently utilize space while ensuring comfort:

zPods™ Gen 2 Single Dimensions:
- Length: 7.25 feet
- Width: 4.25 feet
- Height: 4.25 feet
zPods™ Gen 2 Double Dimensions:
- Length: 7.25 feet
- Width: 4.25 feet
- Height: 7.8 feet

Both models are optimized to accommodate a standard twin-size mattress, with ideal dimensions being up to 43 inches in width and 78 inches in length.

What is the weight capacity?

Each bed is designed to support a weight of up to 300 pounds.

Will my child get trapped inside?

The doors are designed without a locking feature. Even if a child accidentally leans against it or obstructs the track, the doors can be swiftly and easily removed by simply lifting, tilting, and pulling them away.

Will my child get enough air?

The pod is designed with efficient ventilation, ensuring it isn’t airtight. It features four strategically placed fans: two for intake and two for exhaust. Additionally, there’s an option to include HEPA filters, ensuring the continuous flow of fresh, purified air for the child.

Is the bed soundproof?

While the bed isn’t completely soundproof, it is designed to significantly dampen and reduce external noises when the doors are securely closed. The incorporated Bluetooth speakers allow users to play white noise or other calming sounds, offering an additional layer of sound insulation. Prioritizing safety, the bed balances between sound reduction and maintaining necessary airflow.

What is the bed made out of?

Each zPod is crafted from robust, long-lasting molded resin. It’s produced to the highest quality standards in the USA, specifically by the renowned LINDAR corporation, located in Baxter, Minnesota.

Does it come with a television? How do I install one?

The zPod does not come with a television. However, if you wish to add one, it accommodates screen sizes ranging from 18 to 28 inches. For installation guidelines and support, please reach out directly to the zPods manufacturer.

CUSTOMER SERVICE

M–F, 9:00 a.m.–5:00 p.m. CST

Tel: 636-497-0003
Email: support@zpodsforsleep.com

How challenging is the assembly process?

The assembly of the zPods® Gen 2 Single is straightforward, requiring approximately 30 to 45 minutes with two individuals. The zPods® Gen 2 Double takes just over an hour. Comprehensive instructions are provided, and if needed, assistance is available via phone or video chat to guide you through the process.

CUSTOMER SERVICE

M–F, 9:00 a.m.–5:00 p.m. CST

Tel: 636-497-0003
Email: support@zpodsforsleep.com

Cubby Beds

What's difference between Cubby Basic vs. Cubby Plus?

Cubby Plus and Cubby Basic are the same bed with ONE big difference.

Cubby Plus has the tech hub integrated into the canopy of the bed. Features of the tech hub include a camera, circadian light, 2-way mics, environmental sensors, a soothing speaker, etc. These are beneficial features that provide remote monitoring and soothing sensory inputs for your loved one.

Cubby Basic does not come with a technology hub at all. This is the reason the Cubby Basic is at a lower price point as well.

Every Cubby Bed order (either variation) approved by Insurance/Medicaid comes with the bed frame, tensioned canopy, safety sheets (2), aromatherapy sleep spray, and a mattress.

If you’re planning to purchase out of pocket, the Cubby does not include a mattress. We offer quality mattresses that you can add on to your purchase or you are welcome to use another full-size mattress as long as it is 8′ to 10′ thick. Click here to view our available mattresses!

To help clarify the difference between a Cubby Plus and a Cubby Basic, refer to the table below.👇🏼

Features	Cubby Basic	Cubby Plus
Tensioned Canopy	✅	✅
Bed Frame	✅	✅
Safety Sheet (2)	✅	✅
Aromatherapy Sleep Spray	✅	✅
Environmental Sensors		✅
Camera + 2-way Mics		✅
Circadian Light		✅
Soothing Speaker		✅

Cubby Bed Manual

Having trouble assembling your Cubby Bed? We’ve got your back! 🫱🏻‍🫲🏻

The Cubby Bed User Manual, attached to the bottom of this article, will walk you through the steps to properly assemble your Cubby Bed. We have included pictures and detailed instructions to make the process as easy as possible.

Included in the Cubby Bed User Manual are the following:

User information + warnings
Assembly instructions
How to use the Cubby Bed
Warranty
Maintenance Checklist
How to care for your Cubby Bed

Before you begin, make sure you have all of the necessary tools and components. Remember to take your time and follow the instructions carefully. If you have any questions or have encountered any issues, don’t hesitate to reach out to our Cubby Care Team for assistance. Send us an email at hello@cubbybeds.com. Let’s get started!

Download the Cubby Bed User Manual below. (If you have the Cubby Plus, you can also find the Tech Hub Manual here to help you set up your Tech Hub).👇️

Attachments

Cubby Bed Manual_Print.pdf (20 MB) Tech Hub Manual_Print.pdf (10 MB)

How long does it take to set up/disassemble the bed?

The bed typically takes one adult 45 minutes to 1.5 hours to set up. Having another person as a helping hand will speed things up. Our personal set up record is 27 minutes!

What tools will I need?

We supply all the tools you need to set this up. And by all the tools, we mean 2 Hex keys. 🙂

How hard is it to move?

The assembled bed without a mattress will weigh around 100 lbs., is very stable, and is too large to move around. Two adults can lift it to move it within a room. If you’re moving houses or rooms within the house, we recommend you disassemble the bed first then reassemble it in your desired location.

If requested, we do offer wheels for the feet of the bed that enable movement and also have locking brakes.

What are the age, height and weight restrictions of the bed?

The Cubby Bed can be used by any age but most doctors recommend that babies do not transition from a crib into their regular bed until they are at least 3 years old.

The Bed uses a full-size mattress that is 75” long and 54” wide. This should accommodate most adults.

The Bed can support up to 1000 lbs.

What kind of mattress will work?

To utilize the Safety Sheets, you must have a mattress that is between 8 – 10 inches thick. Anything larger than that will not work with the required Safety Sheets. We offer 2 mattresses that are a perfect fit for your Cubby.

You do not need a box spring either! Our mattress slats will work with any mattress.

What’s included with my Cubby Bed order?

Your Cubby Bed comes with everything your kiddo will need to have a safe sleep!

The Cubby Plus includes:

Technology Hub: Light, Speaker, Camera, and iOS/Android Apps
Canopy
Steel Frame Poles & Connectors
Mattress Slats
Mattress: included with insurance coverage, extra if private pay
Two (2) Safety Sheets
Removable Pocket
Removable Window/Door Straps
Steel Ring Holes: at the head/foot of the bed for cords, feeding tubes, etc.
Wheels or Permanent Foot Mounts (optional)

The Cubby Basic includes all of the above except for the technology hub and the optional wheel/floor mounts.

Bed Frame Troubleshooting

The Cubby Bed can be assembled by a single person in about 90 minutes. Having 2 people working on the bed will make things easier. Below is an item list of what comes with every Cubby Bed order for reference. There is also an item list in the Assembly Guide included with the Cubby Bed. Make sure you have all the pieces you need before assembling! 1. Poles

#1 Top End (2)
#2 Vertical Corners (4)
#3 Bottom Length (4)
#4 Bottom End (2)
#5 Top Arch (4)

2. Connectors

#6 Arch Connectors (2)
#7 Length Connector (2)
#8 Top Corner Connector (4)
#9 Bottom Corner L Connector (2)
#10 Bottom Corner R Connector (2)

3. Canopy

Dual fabric + mesh Canopy enclosure (1)

4. Safety Sheets

Innovative microfiber zipper sheet (2)

5. Blue Accessories

Eyes (4)
Ears (4)
Feet (4)

6. Hardware

Screws (32)
S-Clips (3)
Locks (2)
Hex Key
Velcro Straps (4, to secure slats to the frame)

Helpful Tips

1. Mattress slats don’t fit on the frame

This is typically caused when the poles and connectors are not fully pushed together. Loosening the corner connectors and pushing all poles in as much as possible will help make sure there is no extra space.
A fully assembled frame will measure 87 in L x 54 in W x 72 in H when completed correctly.

2. Canopy is too tight

If you are having trouble zipping the Canopy around the frame, you may have a couple of poles not fully pushed together. Checking each connector and pushing in the corresponding pole as much as possible may help give you a bit more slack for the canopy. This is the most common reason for the tight canopy and is the most efficient troubleshooting tip.
The doors may be tight for the first few times. Try unzipping all the entry points of the Cubby (the 3 doors) and see if this slack allows for the canopy to zip onto the frame.
Stretching the canopy can help the material relax around the frame as the canopy uses a unique tension padding design. To see how to do this, check out our videos here.

3. Missing Parts

Double-check the items that are missing based on the list of Cubby items above or from the Cubby User manual included in your order. If something is missing, please send us an email at sales@babiesonbroadway.com with the following information:
- First and Last name
- Order #/PO #
- Parts that are missing
Please allow us 24 to 48 business hours to review your email and respond to your request.

Is anything not on this list? Reach out to us on email us at sales@babiesonbroadway.com and we’re happy to help you!

Where are Cubby Beds made?

Cubby Beds are proudly designed and assembled in Colorado, USA.

What are the materials?

The Frame

The frame is made from galvanized and powder-coated steel for long-term durability.

The Fabric

Our fabric is a solution-dyed acrylic that is ultra-tough and stain resistant. No chemical flame retardants have been added to the fabric ensuring it’s safe for your kiddo. The fabric meets or exceeds the following flame retardancy standards: California Technical Bulletin 117-2013 Class 1; NFPA 260:2013 Class 1; UFAC 1990

The Tech Hub

Our integrated Tech Hub is provided by leading electronics manufacturers.

What happens if the fabric rips?

Although our canopies are made from an ultra-tough fabric, accidents do happen.

As soon as you see a rip, discontinue use and carefully remove the canopy from the frame to prevent further tears.

Can I get replacement parts?

Yes, contact us

What if my kiddo wets the bed?

Accidents happen!

The good news is that the safety sheets can be machine washed. If the side walls are affected, it is best to spot clean by blotting with a clean dry cloth for small messes. You can use diluted bleach to sanitize if needed.

We also offer an additional accessory to protect the mattress and prolong its life if you’re interested!

Can I disinfect with bleach?

You can spot clean with bleach on the grey fabrics without risking any color damage.

The pockets, edges, and straps may have minor color changes but their integrity will not be affected.

Can I machine wash the canopy?

We recommend that you hand wash or spot clean the canopy but in case of a big bedroom disaster, you can machine wash it.

Keep in mind to close all zippers first when washing. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. Allow fabric to air dry.

How do I dry the canopy?

The canopy can only be air-dried. A clothesline is ideal but you can also hang it over a stand or on the Cubby Bed frame.

Please do not put it in the dryer as it may damage the zippers and seams.

How do I clean the canopy?

Accidents happen… luckily your canopy has tough stain-fighting abilities!

With a new spill or stain on your canopy, blot (don’t rub) liquid spills with a clean, dry cloth.

For oil-based spills, apply an absorbent such as corn starch, then remove it with a straight edge. Spray on a mild cleaning solution of soap (such as Dawn or Woolite) and water. Rinse the fabric thoroughly to remove all soap residue. Air dry.

If that doesn’t fully remove the stain, apply a solution of water and mild dish soap again, and then use a sponge or soft bristle brush to agitate the stained area. Blot the stain dry with a clean cloth.

Registering your warranty

Thank you for choosing a Cubby Bed!

We are so happy that you’ve joined our Cubby family and hope that we get to know you more! The Cubby Care Team looks forward to further assisting you and your family if you ever need it.

Guiding you on features of the Cubby Bed
Tips to help eliminate/reduce co-sleeping
Any repairs or replacements needed

Is there a warranty on your products?

Yes — we proudly stand behind our products!.

What are the safety features of a Cubby?

The Cubby has 4 essential safety features:

The safety sheet

Tension padding

Remote monitoring

Securing zipper pockets on all entry points

In this article, you will learn the importance of each feature and how they support keeping your kiddo safe.

Safety Sheet

A critical feature of the Cubby is that it eliminates the risk of entrapment and burrowing. The innovative design exceeds the FDA’s 7 Zones of Entrapment guidelines and provides far more safety than traditional beds. Each Cubby Bed comes with a set of two (2) sheets that integrate and secure into the side walls of the canopy to keep your kiddo safe. They’re made of breathable microfiber and are available.

Tension Padding

The Cubby Bed does not use any foam or padding as this stuff can be harmful and toxic to not only the environment but more importantly, your kiddo. Instead, we’ve opted for a unique design in our canopy that we like to refer to as ‘Tension Padding’. The tension comes from the fabric used in the canopy being tautly stretched across our custom frame. It truly allows for a safe place during moments when your kiddo needs to release energy or cannot control their movements by cocooning them safely inside the Cubby Bed.

A securing zipper pocket at each entry point

A feature designed specifically for those little Houdinis who seem to escape their rooms no matter what! Our zipper pocket allows you to safely secure your kiddo inside with peace of mind that they will remain in the Cubby Bed throughout the night. This feature is very beneficial to ease the concerns of families who have children that elope.

Remote monitoring

From a phone or tablet, moms and dads far and wide can check in on their kiddo to ensure they are safe and sound. The Tech Hub includes a 1080p camera that offers night vision, a feature for recording, and an option for a customizable grid that can track large movements inside the Cubby Bed. There is an app to set up notifications as well. If your child is up late, jumping around in their bed – you can receive a notification about that! There is also a 2-way mic inside the camera. Being able to remotely speak to your kiddo enables you to calm them down during harder-to-handle meltdowns and safely soothe them inside of their Cubby Bed. It also can be used to greet your child each morning before entering their room to provide them with a little independence if that is what your child needs. The wonderful thing is that all of these features are customizable to serve the unique needs of each child who has a Cubby!

What are the features of a Cubby Bed that helps with sleep?

The Cubby has 3 essential features that can help provide better sleep to your family. These include the following:

Tech Hub
- Circadian Light
- Soothing Speaker
Canopy
- Blocks Light
- Muffles Sounds
Accessories on CubbyBeds.com
- Mattress
- Weighted Blanket

In this article, you will learn more info on how these features can provide your family with happier days and calmer nights.

Tech Hub

The Tech Hub is an additional accessory of the Cubby Bed that can provide brighter mornings and better nights to you and your family! Two main features that can help with sleep include the Circadian Light and a Soothing Speaker. The Circadian Light fades in or out like a sunset which provides a signal that it is time to relax and sleep. Also, the extended use of Circadian Light can improve your kiddos’ natural circadian rhythm! On the other hand, the Soothing Speaker provides a calming environment and masks unwanted noise with pre-loaded nature sounds and white noise. There is also an option to connect your phone or tablet to play your child’s favorite music, sounds, or sleep stories via the aux input.

Canopy

The breathable canopy has two main features that help with sleep, as it blocks light and muffles sounds. Studies show that the absence of light can help with sleep because it helps regulate the production of the hormone melatonin. Melatonin is produced in the brain and helps regulate sleep-wake cycles. Having the Cubby Bed’s fabric canopy doors enclosed creates a dark environment which then helps your child’s body to produce more melatonin and promote better sleep. In addition to this, the canopy can also limit any outside noise that can cause possible disturbance to your child while he/she sleeps. By muffling sounds, you can create a quieter, more peaceful environment that is more conducive to sleep for your child.

Accessories on CubbyBeds.com

Two great accessories of Cubby Beds that support a good night’s sleep for your loved ones are the mattress and the weighted blanket. The gel memory foam mattress offers a great sleep experience. It also gives all-day support and a plush but firm feel. In addition, the mattress has a high-quality top layer of memory foam that gently contours to your loved one’s curves for exceptional pressure point relief. A gel swirl treatment draws heat away to provide a temperature-neutral environment. Another amazing accessory that can help your child sleep soundly and peacefully is the weighted blanket. Findings show that people who use a weighted blanket often notice they stay asleep longer, have fewer disruptions to their sleep, and experience overall improved sleep. Some reports say it helps people, especially kids, to fall asleep faster. Another thing is that the weighted blanket increases serotonin which impacts the sleep-wake cycle. The blanket regulates sleep stages and impacts the depth of sleep. Cubby Bed’s weighted blanket also helps in cocooning your kiddos which reduces movements during the night, leading to a more restful sleep.

What are the sensory features of a Cubby Bed?

This article will provide more context on the sensory regulation features of a Cubby Bed. Such features include the following:

Tech Hub
- Circadian light
- Speaker with a sound machine
Canopy
- Dual fabric doors + mesh
- Muffles sounds and customizes light input

The Cubby Bed’s Tech Hub has great sensory features. The light from the Circadian Light fades out like a sunset which provides a psychological cue for kiddos to relax and sleep. In the same manner, the light slowly turns on like a sunrise which cues them that it is time to wake up. Extended use of circadian light has the ability to improve your kiddos’ natural circadian rhythm! How cool is that?

Another sensory feature included with the Circadian Light is a built-in sound machine! This provides a customized calming environment unique to your child’s needs as well as muffles unwanted noise. There is also the option to connect your phone or tablet to play your child’s favorite music, sounds, or sleep stories via the aux input.

Parents know their kids the best — the Tech Hub is optional. The Cubby Basic is the option without the Tech Hub and includes a cover in its place that is made from the same durable fabric as the rest of the canopy.

One of the amazing sensory benefits of the Cubby Bed’s canopy is its Dual fabric doors. Each door has a heavy-duty mesh. The customized doors help in controlling light and darkness inside the bed. Also, the heavy-duty mesh and overall canopy limit the outside noise that cause possible disturbance to your child.

Product Support

Dexcom

Dexcom G7 Videos

Dexcom G6 Videos

Dexcom General FAQs

Dexcom G7 FAQs

Dexcom G6 FAQs

STEP 1:

STEP 2:

STEP 3:

STEP 4:

FreeStyle Libre

Elitone

Using ELITONE FAQs

Is ELITONE right for me?

zPods

Cubby Beds

Attachments

Helpful Tips

The Frame

The Fabric

The Tech Hub

Safety Sheet

Tension Padding

A securing zipper pocket at each entry point

Remote monitoring

Tech Hub

Canopy

Accessories on CubbyBeds.com

Medical by Baby's On Broadway

About Us & Community

Assistance & FAQs

Contact Us

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